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January 2024 by bob bennett
Great service, a BIG shout out to Brad, who, when an unscheduled number of parcels showed up at the gate, responded by securing them to safety. Well done Brad.
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December 2023 by Carolyn Wood
Zero stars if it was possible. Terrible experience—no call to deliver the box; it was parked diagonally across my driveway so we couldn’t use the driveway at all; we paid for a lock & it wasn’t left for us. Driver dropped the box on delivery smashing most of my cookware, cups & Christmas ornaments. He apologized and took pictures to notify the company. Apparently he didn’t. A manager responded to my call, said he would get back to me and never heard from him again. A Manager called to address my concerns, said he’d get back to me and one day later no advance call to arrange pickup. I called manager again and he said “what are you looking for here”. Ridiculous. Perhaps I’d like my stuff delivered on time and in tact. Do yourself a favour and steer clear. At the same time we purchased a container from Targetbox—they have been amazing to deal with!
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November 2023 by David Westhouse (Cache Canada)
Hope I don't have to move anytime soon but if I do it will be with BigSteelBox.From Ontario to BC all went well. Dropped off on schedule, picked up on schedule. Arrived BC before us so we asked for it earlier than scheduled and that happened.
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October 2023 by Kim Olejnik
our box was dropped off in Dorchester Ontario when scheduled and picked up when scheduled then delivered to our new home in Nova Scotia when scheduled and everything inside was just the way we packed it, safe and sound and no damage. It is really all in the packing. Very important to pack correctly. Would recommend this company.
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October 2023 by Frontier Fabricators
Second time using big steel box, excellent results both times, highly recommend as a more economical and safe alternative to conventional movers
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August 2023 by rick ward
Your company did an amazing job. You knew what I needed, you got the bin to me quick and easy and on time, and you picked it up in a timely manner. Thank You.
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August 2023 by Louise Rischel
What a great experience with courteous, professional staff, eager to assist and accommodate. Would use this company again should the need arise.
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May 2023 by Brandee
We got a quote for our move, everything looked good so we accepted, paid a deposit and requested the bin for drop off. When it was packed we scheduled the pick up and what we thought was the approval to ship it. Unfortunately, the bin never left the bigsteelbox yard, so when we arrived at our new location in a new province we didn't have access to the bin. When we called to inquire where it was, we were told it wasn't sent and that it was waiting in the yard still. Speaking with management at this location, we were told it was our fault for not notifying them to send it out. We asked the manager for a discount because of the delay and then he never got back to us, even when I left 2 messages and multiple emails... nothing. They advertise a discount of 10% off for referrals, and I would have given a referral if they had better customer service but I won't be and I suggest if you use this company to call about the status of your bin regularly.
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March 2023 by Wanda Taylor
I want to thank Big Steel Box for literally saving the day on our move. The staff are courteous, friendly, polite and professional. I was overwhelmed and they assured me everything would be taken care of. Drivers arrived on time, very polite and knowledgable. Extremely happy with the service I was provided with! Thank you for taking the stress out of an extremely big move!!
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March 2023 by Mira Rayla
Very clean storage, insulated (our things were in good condition even though it’s winter time) and good/responsive customer service.
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February 2023 by Margrit Johnson
We have used Big Steel Box more than once because the company is THAT good. Our moves were not simple affairs but BSB met our needs on the highest levels possible.
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January 2023 by Beckie Pruder
We contacted Big steel box when we were moving and building , needing to store our contents during a new build, the ease of pickups and delivery and care of our contents was second to none, great job, highly recommend ??
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December 2022 by Angus and Sarah McKay
If you need storage during a renovation or extended time to keep your things during a move-in or move-out, this company provides an excellent, efficient and convenient service. We needed to extend our time and for less than the cost of an off-site storage unit and absolutely no stress in talking to the people in the office, it was an easy decision. I would absolutely recommend BigSteelBox.
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November 2022 by Sheri Andrews
We remodelled our main floor and needed to move our belongings out of the house- this option was the perfect solution! Great service and super clean units. We had access to our belongings when we needed to which was very convenient. I highly recommend this company! Fantastic service and very easy to deal with!
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November 2022 by Eric Coolman
Excellent service, very efficient and everyone was pleasant to deal with. I’d definitely choose this company again
