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November 2023 by chris aers
slow on claims no little customer service
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November 2023 by Will v
Our family was devastated by a tornado and Aaron and Gord from Maple Mutual have been absolutely incredible doing everything they can to put our home and vehicle back together. The stress of being displaced and knowing that maple mutual is taking care of us takes a big weight off our shoulders. As long as you’re being fair with them and not try and abuse them they will take care of you!!!!!! Thank you for everything you’re doing for our family you guys are amazing!!!!!
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June 2023 by William Kelly
We had wind damage to our fence as a result of a December winter storm. Can’t say enough about the outstanding service we received from our Agent, Melina Mellow & the Maple Mutual claims department. Our fence was replaced by Belfor Property Restoration in Windsor, who did a great job! Thanks to all involved for responding quickly & professionally to our claim!
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June 2023 by Anastasiia Nesvit
Had a very pleasant experience working with this Insurance company. Melina is a great client-oriented specialist. Highly recommend.
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May 2023 by Katherine Rankin
I only have great things to say about my agent at Maple Mutual Insurance. I have worked with Gregg Tuckwell for years. Gregg is extremely knowledgeable about the insurance industry. Gregg provides the information that I need so I can make an educated decision based on my needs. I highly recommend Gregg Tuckwell to anyone looking for a great insurance agent.
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April 2023 by Sarah C
I had the good luck of working with Gord Purchase for an automobile property damage claim. I am so thankful to have had Gord as my adjuster throughout the process. Gord was attentive and empathetic. He went above and beyond to ensure that the claims process went smoothly for me during a stressful time, from keeping me updated, to swiftly arranging a rental, to keeping on the heels of the body shop. When thanked for his kindness, he replied “I’m just doing my job.”Thank you again, Gord. Your caring service is a great testament to the value of Maple Mutual over large insurers – you remember that claimants are also neighbours, and you treat us as people first.
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February 2023 by Kevin Jones
Great service and great people and products
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January 2023 by Robert Ault
I asked for a quote twice now and got no reply from Maryanne I don't think I will be telling my friends about Maple Insurance or anyone they are no good
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January 2023 by Candice Trepanier
Great experience with Gord Purchase. He was helpful along the way. Would recommend his excellent services to anyone. Dealing locally may cost a little more, but if you ever have to use your insurance, it is a lot easier than the big cities.
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December 2022 by Robert Kumpf (Bobbo)
Putting a 10,000square foot addition on this place. Business must be doing well.
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December 2022 by GrandmaJammer
Sadly, now that they have changed to Maple Insurance they seem to have forgotten about the value of customer loyalty. We had been with North Kent Mutual for over 30 years...during the pandemic our revenue stream declined and we missed a payment. Without a call from our rep, our policy was cancelled. Shameful.But hey, they've built a cushy10,000 square foot addition to their building, so business must be good. Who cares about customer loyalty, right?
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December 2022 by Chris Beauvais
Wouldn't recommend. Was with North Kent Mutual for 15 years. Tough times for a month after COVID and we'll missed 1 payment over the 15 years and cancelled me for my house and auto. They were good but after changing and buying out others they went down. So much for loyalty. Unfortunately now I'm having a hard time getting insurance because of this. Sad. Wish they would go back 5o NKM and accept people back. Wouldn't recommend
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December 2022 by Erika Bolton
Would NOT recommend this insurance company to my enemy let alone a friend. I bought my first house and started my house insurance with North Kent Mutual which turned into Maple Mutual Insurance. I had Gregg as my represntative. First issue was an increase of payment that I was I informed of by a letter in the mail after the payment tried to come out. No phone call, No email. A letter during the thick of the pandemic even though the rep had my cell phone number. Then and the most horrifying, I went to change my bank information and the company gave me a family members account information. I submitted but it was not mine so my account NSF's and the company canceled me! I contacted a manager Dean and was refunded the NSF as it was not my fault, but was still canceled... They are a very neglectful insurance company and I was utterly disappointed with the quality of their service and staff. Do Not Use This Company!
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December 2022 by Matt Gibson
Can't say that I'd recommend Maple insurance, not after everything I've been through, the games and runaround and then dropping me as a client after the takeover from NKMI which I was a client of for years on two vehicles. It's all about the profits now. Ruined a good thing.
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December 2021 by Champion Home Inspections
I always refer my clients to North Kent Mutual Insurance! They offer great insurance plans for all of life’s needs!Wouldn’t hesitate to call them!!Great Service!