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February 2024 by Marvin Ross
Made an appointment for my wife and I for covid boosters. Date was confirmed and we received numerous reminders from Rexall for the date and time but when we got to the store, they had no idea we were coming. It was a Saturday and they asked us to come back on Monday but I refused. They said they had no vaccine and they had no link with the Rexall computer but they were able to print our forms filled out online. Then they said the vaccine was past its due date then they checked and it wasn't so we got our shots. Then they could not enter it into the government database because the pharmacist was relief and no one gave her the password.
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February 2024 by Emily D
Worst pharmacist we’ve ever had. They did not have two items in stock when the doctor sent over the prescription. Instead of letting us know, they placed half the order and told us to go to another pharmacy to place the rest of the order. They lied when they said that they attempted to put the prescriptions through insurance. For the items that they did put through, they did not put them through properly, which resulted in more paperwork. They did not give enough medication for our 5 year old. When we called, they argued and then charged us for the additional amount which should have been covered. We will not be going back here.
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February 2024 by Syd Wilkinson
I went to the pharmacy today to get a prescription filled for my mother who was having a flare up from her COPD. Cameron was amazing and filled it for her while I waited. Excellent service
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November 2023 by penny ross
I had booked an appointment for my Covid booster this morning..I was very disappointed in the lack of professionalism. I booked through the City of Hamilton website..and completed all information required online. I was asked to complete that info again. As well it didn't appear that staff knew what they were doing..I see this as a medical procedure and would expect a higher level of professionalism .
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July 2023 by K “kh” H
Can’t count your meds accurately , wrong dosages , overcharged , I have more faith in my coffee being made correctly than this pharmacy actually following a doctors prescriptionand don't bother trying to speak with the manager, they don't return calls etc. they don't value their pharmacy customers at all. the turn over rate at the pharmacy , is likely a contributing factor, but you can't even have a discussion about that, with a manager or their customer service lineso glad I went to Lee's pharmacy,
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June 2023 by Ken Heydrich
Can’t count your meds accurately , wrong dosages , overcharged , I have more faith in my coffee being made correctly than this pharmacy actually following a doctors prescription
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April 2023 by Northshore Destination
Worst pharmacy. Service continues to decline precipitously as time passes. Prescriptions are not filled even when calling in advance to let them know you’re dropping in. When asked for a phone call when medication is ready, no one calls. There is always an excuse and obfuscation for their errors. What should be a quick visit ends up taking an inordinate amount of time because something is usually missing or not prepared. They just can’t seem to get it right. Unfriendly service with a lack of self awareness or empathy. Also, 5 large ordinary bandaids for 21 dollars and change? Get real. The store doesn’t even deserve one star.
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February 2023 by Robert
I have dealt with this store for years, and slowly the pharmacy staff has become worse than acceptable. Time to move on
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December 2022 by H Y
Pharmacy staff are extremely unprofessional and irresponsible. Not recommended.
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October 2022 by Mary Lawrence
Nice floor staff but automatic door button in to the building is not accessible because of its location. Have asked for 5 years to register complaint with building owner but they have refused to do that or even take it seriously. I’m disappointed in their lack of customer service in this area. Makes it impossible to transfer more of my business there
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April 2022 by Chris Callowhill
AVOID THIS STORE AND IT'S PARKING AREA!!!!THE PARKING LOT IS FULL OF ROCKS AND DEBRIS THAT WILL SCRATCH YOUR CAR BECAUSE HALF THE PARKING LOT IS STILL NOT PAVED OVER....IN WINTER, THE SNOWPLOW OPERATOR MOVES THE ROCK FILLED SNOW ACROSS THE PAVED LOT AND MAKES A GIANT PILE FAR AWAY FROM THE UNPAVED AREA...THEY SHOULD PUSH THE SNOW TO THE CORNER BY THE TRAFFIC LIGHTS, KEEPING THE ROCK FILLED SNOW WHERE THE ROCKS ARE, BUT THESE IDIOTS PUSH THE SNOW AND ROCKS ACROSS THE PAVED PARKING LOT TO THE AREA BY THE CREEKSIDE CONDOS AND IT MAKE PILES OF ROCKS IN THE GRASS THAT LOOK TERRIBLE AND SCRATCHES PEOPLES VEHICLES....THE PERSON WHO OWNS THE PROPERTY SHOULD PAVE THE REST OF THE PARKING LOT, OR BLOCK OFF THE UNPAVED AREA IN THE WINTER...OR HIRE A NEW SNOW REMOVAL TEAM TO DO THE JOB WITHOUT CREATING SUCH A TERRIBLE MESS!
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January 2022 by Ron Zavarella
Always helpful.
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December 2021 by Chantal Vulker
Despite repeated requests, pharmacy consistently places medication label so that part of it must be removed to open product. Frustrating!
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December 2021 by Glenn Robinson
Great pharmacy.
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December 2021 by molizcanada
Even after getting a call telling me my prescriptions are ready for pick up, there always seems to be a problem....either not ready, something was missed, a computer glitch...all sorts of excuses. I keep saying going to switch, but, then feel i should give them another chance...but, it is no use they are not very competent. Staff are nicer now, but, did have a very rude woman working in pharmacy who would let you stand forever before deciding to wait on you.