LCBO is a highly regarded store known for its exceptional customer service and knowledgeable staff. Many customers have shared outstanding experiences, highlighting employees like Phin, Katt, and Jason, who go above and beyond to assist shoppers. Phin, in particular, has been praised for his impressive wine knowledge and patient guidance, helping customers find the perfect selections for their occasions. Katt demonstrated her commitment by ensuring that customers received their desired products, even when faced with challenges like a broken cabinet lock. Jason has also been recognized for his friendliness and expertise, making a lasting impression on shoppers. Customers appreciate the attentive and approachable nature of the staff, which contributes to a welcoming atmosphere. Additionally, the store offers a variety of products, with some customers expressing excitement over specific items, such as Old Monk Rum from India. Overall, LCBO is a place where visitors can expect quality products and a memorable shopping experience, thanks to the dedicated and passionate team that works there.
Stephanie, operation manager, was helpful but provided subpar customer service. I was gifted a digital gift card through a screenshot. I wasn’t aware of lcbo policy to show proof of gift card origin. The corp should make it clear to their gift card partners so they can inform their customers to retain the email.
July 2026
It is a very large store with a very good collection of products, and it is rare to find a store with this volume of products.
July 2026
Best LCBO I've been to. Friendly and helpful staff. Large tasting section.
