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February 2024 by AA A
Outrageous customer service from their representative Isabelle. She is incredibly unprofessional and has no manners dealing with customers. I will obviously never purchase another item from this company and I will make sure everybody I know, does the same. She not only lacks etiquette, but is argumentative and has no skill in dealing with customer complaints. It is beyond me why they would choose her to have any front facing position in the company. In dealing with my return, she wouldnt give me a straight answer on when it would process and ignored my emails. She then secretly charged me a return shipping fee, without notifying me, when this was not listed anywhere on their website under their terms and conditions (she has since updated the returns policy on the website which further shows she knows she was in the wrong). She did not provide me with any invoice or a pay breakdown. I had to ask her why the refund was short. Then she proceeded to ignore my emails and admitted to me after the fact that she didn't think there was anything left to talk about. I asked to speak with her manager to which she stated they probably won't call me back. Insanly horrible customer service etiquette. Very poor business practice on behalf of Maholi. I'm sure the reviewers below are happy when you are giving Maholi your money, but be warned if you want to attempt to follow-up on their return policy or deal with Isabelle.
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December 2023 by Annelle Khamzina-Berdina
I've bought Royal Elite - Duvet made in Canada. It was so good, very high quality product that is why I'm recommending this company to very body.
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April 2023 by Sonja G
I was so happy to find a Canadian made product - AND the product is great! Comfortable sheets and duvet cover and fabulous down duvet. Would love to see more colour choices!
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December 2022 by James Lee
Best quality product!!
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October 2022 by Brit L
Nice soft bamboo bedding, it's lovely.
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August 2022 by Eric Wellburn
Purchased a down chamber lock pillow and it is super supportive. I have neck problem and sometimes hard to sleep with my old pillow. This chamber lock pillow is amazing althought the price is a bit high. But definitely worth it!!
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August 2022 by D D
purchased a hutterite goose down duvet with Maholi last winter, great quality!!!! Warm and extremely fluffy, enjoyed my sleep much more ever since!
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August 2022 by Brit Mylko (Brit)
Nice soft bamboo bedding, it's lovely.
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July 2022 by Trail Tree
Do you have store in Vancouver ? Where can buy your down coat in Vancouver?
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January 2022 by Max Ma
Staff is excellent. Super supportive and extremely helpful. They are legit and backed with tonnes of quality assurances, most importantly Downmark Certified. Fantastic purchase of the Hutterite White Goose Down Duvet 850 fill in King and Winter weight. They have much bigger size and fills more weight than competition. Great bang for the buck!
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January 2022 by KARAN S
Purchased the duvet last month and I'm loving it! The king size duvet is bigger than the competition and fill power and quality is much better. The price makes sense as its high quality and certified.
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August 2021 by Lynn Hughes
I purchase a down duvet early last year! It is starting to come apart at the seams! I attempted to close up areas, but to no avail! What can I do? I paid a lot of money for it!
