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February 2024 by Christopher Collins
Terrible customer service at this store. I went there after being told by the online representative that I could exchange sheets purchased online, which arrived with holes in them, to any store. When I arrived, they refused the online return. I called the online customer service directly again and they confirmed I should be able to make the exchange of the damaged product at the store. In the end, I had to work with the corporate customer service to figure out how to return the product, and for my hassle I was given a 50% off coupon for the replacement product. This stores rude management cost the company 50% of the price of the item I bought, and guaranteed I would never return to this location.
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February 2024 by Coco Swan
From the moment we stepped in the store Nader made us feel special. He gave us the opportunity to browse at our leisure encouraging us to take a nap. We were looking for a mattress for our cottage. So he knew we weren’t looking for the top of the line but something comfortable for all sleeper types. We were so happy with the service we returned just over a month later and purchased another mattress for home. All the staff were friendly and not pushy. Respecting our budget and preferences.
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February 2024 by robert
Great service from Nader.We asked a lot of questions and he went the extra mile to help us understand all the details.Thank you.
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February 2024 by Connie Brooks
Couldn’t be happier with the ease of choosing a new mattress and bed frame. Friendly, knowledgeable, fast and affordable. Highly recommend seeing the folks at Leaside.
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February 2024 by Neha J
We have bought multiple mattresses from this location. Braeden was very helpful and also got us by far the best price from any other sleep county location.
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February 2024 by Rach Z
This is the spot to go to for all your sleeping needs. Nader is the man AND his staff are equally charismatic and competent. That’s a hard combo to find these days but you will here. Thanks to Nader we are sleeping better.
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February 2024 by Jelena Nemet
Superb service! Nader was very professional, knowledgeable and friendly. We were very comfortable asking questions. Buying a mattress was a very pleasant experience!
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February 2024 by Lawrence Que
The store is clean and staffs are very helpful. Mr. Nader Simo was very helpful starting from when we entered the store and having us try all the beds/mattresses. Very personable in sharing experiences and how each of the mattresses helps. Gave us an excellent deal and very patient with all our questions. Thank you again Nader, we appreciate the excellent service :)
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February 2024 by j g
The store was very clean and had so many options. Got exactly what I was looking for and the staff was friendly and helpful
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February 2024 by Jonathan Shaw
There are many things people value in this life, and going to Sleep Country located on Laird Drive is what I value most after my experience there recently. Integrity, responsive and attentive are the first three things that come to mind when I think of the employees there. The employees are selfless, they cared about my sleeping needs and they are, in fact, Sleep Experts. I cannot recommend these individuals enough. I will leave you with this: "Hard work beats talent when talent fails to work hard." The location may not have the naturally-gifted appeal from its downtown counterparts, but the work ethic here, at Laird Drive, is unparallel.
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February 2024 by Brandon C
Great customer experience. Picked up a new pillow and I’ve been sleeping like a baby. A young man named Braeden helped me out and was just so splendid and charming. 10/10 service!
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February 2024 by Shahrokh Marzban
Irresponsible management with nonsense hiring questionnaire for minimum wage. It is embarrassing.
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February 2024 by Geoff Bruce
Terrible experienceTold I could make a refunddable deposit, turned into a non refundable purchase.Sold a used mattress that I'm uncomfortable with.Tried to contact head office.Was given a 50 % restocking fee and store credit. If I chose.I'm not sure which is worse the Gaul of that refund offer or the unprofessionalism of way it was presented .Still can't believe it.
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February 2024 by Brian Tong
Nader helped me finding a platform and gave me sound advice. I didn’t feel pressured or lost and was very transparent and honest.
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January 2024 by Brenda Rutledge
Thank-you Nader and Braeden for your superior knowledge and kindness in helping me purchase two mattress, box spring, bed frame, pillows, mattress and pillow covers over a couple weeks. I've walked into the store several times to find all staff friendly and greeted me with a friendly smile. Keep up the great work Nader and Braeden, I will definitely recommend your store to everyone. Happy New Year to all of you!! Jessie on our new bed, thanks Brenda and Jessie =/)
