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February 2024 by AndrewBienhaus
Don't expect much from customer service on the commercial side, shipping options are terrible, and they just don't seem to care enough to change.Watch out getting sucked into one of their locked-in products like Medeco, as you will be tied to these guys for life, or forced to change every lock in your facility.Medeco makes good stuff, but choose a product line that has MORE THAN ONE SUPPLIER, in case you need to switch down the road.Very frustrating experience just trying to get some spare keys, and one new door lockset.
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May 2023 by Linda Wood
We came in today to look for kitchen cabinet hardware. Amazing selection of beautiful hardware! Edd was super helpful, friendly and quite a hilarious guy! We ended up purchasing all of our hardware there on the spot. Thanks so much for your help. Would highly recommend!
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April 2023 by Helen Fong_Vandenbussche (Our4Cats)
I needed hardware for all my doors. I did some google research and spoke with one other hardware supplier before deciding to to go with Upper Canada. I was and still am confused with the terminology for different types locks, levers, knobs etc hence I chose a speciality hardware supplier. They have great variety and quality hardware selections but the salesperson was as confused as I was about the terminology and kept throwing out technical terms that I don’t understand except for my door installer. So helpful to a point when some of the items ordered were wrong and only discovered my my contractor began to install. Frustrating much when she kept making the excuses and don’t know how to make sense of her written order.
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March 2023 by Alexandra A
Very grateful to this company! Ed provided me the most helpful, honest information, true pricing and assisted diligently with the purchase of my hardware. He most definitely informed me of lead time expectations but provided amazing help for my rush job, other companies I called were reluctant to offer assistance. Ed, your kindness goes a long way! Thank you again :)
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February 2023 by john Jahannama
In my view great stuff great quality of product and great services.
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September 2022 by Helen L
I should have known about this place since I shop in that area but I somehow didn't. I had a screw "emergency". Workmen were at my house doing a kitchen installation and the screws for the pulls were too short. I needed screws that were a half inch longer and the guys were near the end of the job and would be leaving soon. We rushed to Home Depot and they said they had none but to try Upper Canada down the street. Well.... not only did they have them, but they didn't charge me. When does that happen anymore? The showroom and the selection looks wonderful and should I need knobs, pulls, etc. I will definitely go back. They were short-staffed and said to wait. It wasn't a long wait--and then very quickly--I had the screws. Thank you for reaffirming my faith in customer service.
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September 2022 by S H
Customer service failure ! I spoke to a sales person in the showroom on the phone with an inquiry about door lock systems. The fellow discouraged me from coming into the store, suggesting I should just “Google” any questions or product information. If I wanted to spend hours online I would, but I was obviously hoping to see real products in person and speak to a live knowledgeable salesperson.
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July 2022 by Romain Magnieux
Honestly, I have been very impressed by those guys. They found the exact piece of handle I was looking to replace all that in a day with a flawless customer service. Special shout out to Edd for his availability and service, I highly recommend this place.
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April 2022 by S PC
Customer service failure ! I spoke to a sales person in the showroom on the phone with an inquiry about door lock systems. The fellow discouraged me from coming into the store, suggesting I should just “Google” any questions or product information. If I wanted to spend hours online I would, but I was obviously hoping to see real products in person and speak to a live knowledgeable salesperson.
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September 2021 by Angelo Ventrella
Melissa was a pleasure to deal with and made an overwhelming process a lot easier. She not only took the time to show me a variety of hardware but also made suggestions which I appreciated. Melissa went above and beyond to ensure I received quality service. Her enthusiasm and expertise in her job is such a delight and would not hesitate to recommend her and Upper Canada to family and friends.
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September 2021 by The Kashins
While Upper Canada Hardware has a beautiful selection of entry sets, knobs, and customer work, they also have incredible customer service and knowledge. Nitesh was such a pleasure to deal with: fair, communicative, knowledgeable, and kind. He went above and beyond; and while I have shopped here previously, it is someone like Nitesh that will keep me coming back!
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September 2021 by Paul Knapp
I am building a project and searched for the best place for hardware that's how I found them.I contacted the store and ED understood exility what I wanted and sent me a detailed quote . It was the easiest place with the most transparent information I could ask for . In the quote was a great senior discount !I will make this my go to store for future projects .Very happy with their service .
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November 2020 by Trevor Pedley
This place is the piece de resistance of cabinet hardware. I honestly can not think of another place in the GTA, that offers so much selection, in this regard. They also supply bathroom fixtures, and represent sliding door systems (like barn door, or moveable walls).. Add to this, a pleasant quirkiness in their staff, and you have a place that you can't go wrong going to, in your day...
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November 2020 by Lori Van Soelen
Just completed a full renovation of our century old house. Thanks to Melissa, what could have been a painful process (due to so many options and decisions) was actually quite enjoyable. I loved the time and energy she gave to our project to help us find the best pieces for our kitchen and bathrooms. Her attention to every detail and knob/pull was exactly what we needed for this project. I thoroughly enjoyed working with her and the rest of the staff. Highly recommend.
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February 2020 by Matt S.
Helpful, responsive and fast. No hard up sells and always willing to present cheaper options and to customize orders where available. Extensive selection of pocket door hardware and locks, as well as arts and crafts / mission / craftsman styles.
