-
December 2023 by Chris Mack
Fraudulent business practicesOrdered several small decor items online. UB never sent me the shipping notice or tracking information when they were sent out. Package ends up getting returned to sender. When I inquired with customer service about where TF my package was, they finally provided tracking information that showed it had already been received back in their warehouse as returned to sender! What??I requested a refund, but was told they have to confirm the package is in the warehouse (even though the tracking information SHOWS it was returned). Then I'm advised that in order to process the refund I would have to give them my card number again. Either by providing my card information to someone over the phone or in an unsecured chat. What??That is absolutely NOT standard practice in ecommerce at all. Every other business goes into the online transaction and reverses the payment. It's simple. But this process is also not outlined in their return policy either. Allegedly, my only other option is a gift card (uh, no thanks!! I'm not spending any money here again!) or a cheque.... A CHEQUE. Which will take 2-3 weeks to process.Have I been teleported to 1985? What is going on?? My goodness. What an absolutely atrocious experience. I am not at all confident I'll actually receive my refund. I plan to submit a charge back on my card if it's not in hand within 30 days. My advice? RUN, don't walk, away from this company.
-
October 2023 by Sancia Tam
I don't often write reviews, but today's exceptional experience at Urban Barn simply couldn't go unmentioned. The staff here has always been incredibly friendly during our visits, but today, their exceptional service truly stood out.I dropped by the store to pick up my online order, and things took an unexpected turn. I was wearing a pair of black leather shoes that my grandmother had passed on to me. These shoes had been sitting in her closet for years, and today was the day they decided to give up on me. Halfway through the store, I noticed my shoes feeling uneven, and to my horror, they were disintegrating, leaving a trail of black leather bits all over the pristine store. I was beyond embarrassed, and I could tell that the sales associate had also noticed, given how immaculate the store was.I explained what had happened, and instead of making me feel even more self-conscious, she was incredibly understanding and reassuring. She assured me that they cleaned the store regularly and that it was no big deal. Unfortunately, I didn't catch her name, but her kindness and professionalism truly saved the day.I want to take this opportunity to express my heartfelt gratitude for her exceptional customer service. It's not every day that you come across such understanding and compassionate staff members. This experience has not only ensured my return to Urban Barn but will also make me a regular customer. Thank you again for your exceptional service, and for turning what could have been a mortifying situation into a positive one. Urban Barn, you've won a loyal customer today! & bonus she was super nice to our dog and gave her treats :D
-
August 2023 by Lyle L
Raquel Timmerman was a great help she was quick and found everything that I was looking for. I had very little time to shop but knew what I wanted, she helped find everything and of coarse I purchased more than I went in for as always. I ended up not taking the sofa as I found one at a different store but everything else was a perfect fit. Dining table, floor mats and Duvet cover set. Raquel was a great help.
-
July 2023 by Elisa Greco
no accommodation or discount given because furniture not arriving at the same time. making us pay for 2 delivery costs i stead of compensating for one of the charges. Info on when the products are to be delivered was incorrect. it was a long and tedious process to order the products on the phone. overall a very bad experience and likely wont be purchasing from urban barn again. would not recommend.
-
June 2023 by Fatuma Abubaker
I encountered the worst customer service 2 times with the same staff member named Leo. I am a loyal customer and have purchased many things throughout the years. The items and this location was amazing. However after how he treated me and my family In the store I was very upset. To begin with, I asked him for help and he said he was busy doing some paper work on the computer and told me to wait. What kind of customer service is this? Anyways I waited for 10 min and as a new customer came from the door to come inside to the store he went directly to them and ignoring me. I was so mad that I had to leave, because I was waiting for him. I don’t know if this is discrimination and judging a person. This did not only happened to me but also my best friend from the same staff member encounter worst than me too. This was my first encounter. Another encounter I had happened with the same staff member Leo, I was mad from my previous experience I gave it the benefit of the doubt and came again. I grabbed something that I wanted to purchase so I went to the front in the checkout and he rushed to me and said are you returning this items? How would I come to the store in an empty hand and he sees me picking up the item from the shelf and return something. He saw me coming in the store and asking me this question was so rude and it made me so mad that I didn’t want him to checkout my Items and wanted another staff as they are much nicer but they were busy so I just grabbed it and purchased it and left because it was for Mother’s Day gift. He has absolutely the worst customer service. I will definitely not be coming to this store ever again. I come from a long drive to come to this store and being a loyal customer and to be treated my being disrespectful is absolutely wrong. As a staff member they have to treated everyone equally. I see the difference how he treated me and other people. I will also be telling my story to all the people that I know that shop here, I know for sure they won’t be coming here after listening to this. Thanks have a nice day. I want to report this to someone one who has high position so I just wrote it here
-
April 2023 by Susan Earl
I have not received my purchases yet as they are on order, but Trish at the Leaside Urban Barns made my experience at Urban Barn fantastic.
-
March 2023 by James L
This Urban Barn features some great home decor, and furniture. This is no discount store and prices can be on the higher side, but they do sell quality and some very unique items. The store itself is not huge, but has a lot in a small space and is well merchandised! Saw some awesome tables, great bedroom setups and there’s actually some really good deals on some furniture which was half price or less. The store is bright, well lit with lots of windows. There are lots of staff available for the size of the space although no one engaged with us we were allowed to wander and shop and I’m sure if we needed help we could’ve found it easily. Wandering through and exploring, the store was a good experience.
-
February 2023 by Izzy
Best Urban Barn! Had an amazing experience. Store is well displayed with great inventory. The staff are so friendly. Special shoutout to Tish! She was so kind and helpful.Located in the shopping centre at leaside, ample parking and lots of other stores are conveniently located near one another.
-
February 2023 by Catherine Smith
I only write reviews when I have had exceptionally good or bad service. The Leaside staff at Urban Barn are outstanding and consistently helpful! I purchased a custom couch and knew that I was responsible for all measurements etc. to ensure it fit. I did so BUT made 1 error and found myself with a stunning couch that could not round a corner at my condo. When I enquired on what my options might be (I signed the waiver that I owned the couch), they suggested 2 options for me. Within 24 hours, there was a solution to getting my couch in my condo and I am now comfortably sitting on it as I write this review. This is the 2nd time I've made a significant purchase at the Leaside store and will continue to give them my business going forward! Thank you Leaside!
-
February 2023 by Kimberly Ann O'Connor
Beautiful selection, gorgeous store, wonderful people. Thank you Raquel for all of your help choosing the perfect rug for my living room. I appreciate you.
-
February 2023 by Karen Tratner
Had a fantastic experience here today. Maria and Tish were wonderful and went way beyond to assist me!
-
February 2023 by Izzy G
Best Urban Barn! Had an amazing experience. Store is well displayed with great inventory. The staff are so friendly. Special shoutout to Tish! She was so kind and helpful.Located in the shopping centre at leaside, ample parking and lots of other stores are conveniently located near one another.
-
December 2022 by Zoom Sbkanesthesia
As always, happy with our purchase. Service was excellent!! The staff is always pleasant and very helpful. This is what keeps us coming back.
-
December 2022 by Peter
I was happy with the sales/ service person. Very attentive, with good intentions.The merchandise sold at an Urban Barn is entirely sad, tasteless and priced beyond good value.I could not decorate my home with so much beige, tan and grey. They have the funny framed " art" for sale too. Mostly grey and white.
-
November 2022 by Ted Hamer
Salesperson promised the moon to make the sale, failed to mention promotions at the time which could have saved us hundreds of dollars and told us they haul away the old furniture which they don't do. Now we have to pay someone else to do that. There are many furniture stores out there that go out of their way to make the customer happy, I'll go elsewhere next time.
