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November 2023 by Angela Lacombe
I had a wonderful experience. The staff in Espanola and Elliott Lake are Great ? They all are very helpful. We had a hard time getting my order in for my cat food but they found alternatives for me ? I highly recommend going to their store.
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November 2023 by Joy L
They Always have what I need and the staff are always helpful and pleasant. They are very knowledgeable about the products that they sell.
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September 2023 by belynda bolton
Just found out from Espanola store there is new staff at Elliot. Checked it out and very pleased . They smiled and said good day as I came in store, huge difference, thank you.
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June 2023 by Ted Neill
I frequent the Elliot Lake Pet Valu often. I have always found the staff helpful and friendly. I have a young puppy and needed some advice on best collar and outside tie off lines. Was provided with a couple of options and was able to return items that didn't quite work out with no problems.
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May 2023 by Ben Guenther
Big store ,pricey still nice.
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December 2022 by Donna Wade
Lovely store with a great variety of products for all your pets. Friendly helpful staff
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October 2022 by Lily Croskery
I was absolutely appalled at the review a customer left complaining about a employee that she referred to as wolfhound lady, I personally know this employee who always treats everyone with total respect and gives fantastic customer advice and service,I hope this company realizes that they have a great employee and should completely ignore the ignorant customer complaint!!
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September 2022 by Sharon Lachance
It's always disappointing to have to leave a negative review, especially in an already small town where businesses need all the support they can get but it doesn't mean they can get away with mistreatment of customers. I am using my Mother's account here to complain about my personal experiences at the Elliot Lake location, the store itself is great and stocked, but my complaints lie with the staff, especially the owner of the Irish wolf hounds. Extremely unfriendly and unhelpful. Staff doesn't greet you warmly and offer help or knowledge, and God forbid I have to ask her or another employee for help, they react like I'm interrupting their social time. They need to be reminded or re trained on how to treat customers, they (wolfhound lady) have given me such a bad vibe each time I come in for supplies, that I've decided to now give my business to Debbie at her shop, who is by the way very friendly and helpful and experienced and highly recommended.
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September 2022 by Alyssa Kotanko
I absolutely love going to the Elliott Lake Pet Valu, as a dog owner with a dog with sudden onset food allergies and tummy sensitivities the staff were incredibly helpful! Alison in particular was very attentive and made sure to show me many options for my dog, her dogs (Irish wolfhounds I believe) were adorable and so friendly, big dogs are not my favourite (childhood fear) but Alison was incredibly understanding and taught me how to introduce myself to them. My dog responded very well to the food she suggested and I couldn’t be more grateful! I will definitely be returning anytime I have an issue or just want to cuddle a giant dog!
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April 2022 by dans boiii
Staff is friendly and helpful. I always find what I'm looking for and very clean.
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February 2022 by beth wallace
They always call when they have received a shipment of blue horned worms! Always smiling and happy. Also very knowledgeable staff that can provide information and assistance to take care of our 4 legged family members ?
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February 2022 by Manon Rouill
Great store, you get great service (depending on who's working)Prices are a little high and they dont have many betta fish but pretty good for a Elliot Lake Pet Store
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February 2022 by SuZy
Good selection and well stocked. Depending who is on shift, sometimes in attentive. I was ignored for quite a while as I wandered around looking for something. I deliberately waited to see if anyone would ask if I needed help. This was on 2 out of 4 occasions. The Manager was present.
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February 2022 by Linda Thomas
Excellent staff - always willing to help. Extremely well stocked store for such a small city like Elliot Lake.
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February 2022 by DOUG. A.
After 3 visits this will be my last one! The atmosphere there at the Elliot location is like a private club cloistered in the check out coup living in their own little world seemingly unconcerned and oblivious to customer needs or for their pets unlike some pet valu locations in the Soo...another observation I noticed while there in the Elliot Lake location was that they were not busy whatsoever ..the main thing was to huddle in the coup which I first figured was due to covid restrictions but their attitude and indifference tells me otherwise..there is no excuse! ...that's the way they are regardless.In the Soo locations the staff were very attentive and friendly and real animal lovers as well, unlike here in the Elliot Lake store. It was always a pleasure to visit one particular pet valu location in the Soo which I will be returning to in the future ..I couldn't go past it without my dog going crazy with excitement because she knew where we were and the warm greeting she would be getting from the very friendly staff! ..what a difference! ..but here in this one at the Elliot lake location, they were impersonal and indifferent even when spoken to ..maybe it's a local thing I don't know but we got better reception at the vet's for gawd sakes! The citizens of Elliot Lake do not have much choice because they live so far from the nearest pet valu in the Soo .but I do! ..and will never again visit the Elliot Lake location.I blame the management directly for the cold business like attitude which may be good for business on paper but I spent no less than $75 this last time and more than $100 on average in the Soo locations so that's $ they will no longer get from me in the Elliot Lake location. The staff and leadership needs a real shakeup and retraining because bad attitudes and bad business practices are taught from the top and passed down to new hired personnel.I will also let the outlets in the Soo know as well about my negative experience(s) with Pet Valu in Elliot Lake. My advice to Pat Value businesses everywhere is to hire "animal lovers" who care exclusively ..your bottom line will be greater and you can take that to the bank!
