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February 2024 by marty martin
The service is excellent and the people are amazing and trying to help you with whatever you need.
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February 2023 by Laura M
They take forever to answer their phones, the lady that finally answered after I called 4 times was very rude so initially I was rude back. I understand that yesterday was a holiday so the bank is busy but you also have customers calling in that need to be helped too.I shouldn’t have to drive all the way to Elmira to get a simply yes or no answer.3 stars because I had good experience in the past.
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November 2022 by Shilpi Singhal
Rani Shivdharry helped us with our mortgage needs this year. We were in an extremely time sensitive situation. Rani took the time to understand our needs and worked through all the process taking care of all the impediments. I cant thank her enough for making things happen and well in time. She is a delight to work with! Rani is an asset to this wonderful bank at Elmira!!
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July 2022 by Rob Riness
Not very good at getting back to people.Voice mail says they will get back to you within the same business day and no call back. Very frustrating. Not the first time either.
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March 2021 by Joseph Brunen-Psutka
Very helpful and kind staff. Have been using this branch for years without issue. Hours (at the moment) seem quite ridiculous. Not too sure how anyone who works a normal job is supposed to be able to go in.
