-
September 2023 by Christine Rogers
Excellent service! Eric is awesome!Thank you guys.
-
April 2023 by Michel Moisan
First experience was very positive. Most recent experience though, not so good. Having to wait two days (and still not get an answer) to see how much a battery replacement would cost and how long it would take to come in was disappointing. I really want to support this local business, but it seems my business is not all that important to them. I called a competitor and in that phone call, got a price, put in an order and my battery will be available for pick-up in 24 hours. Contrary to your response, the model number of the computer was phoned in two hours after my visit to your business.
-
February 2023 by Lynda Busby
I love this place. Everyone is friendly and listened specifically to my needs for a new computer and it was build accordingly. I am a return customer and would highly recommend Silicon Valley.Thank you Eric and Jim for everything - my new computer is awesome!!
-
February 2023 by Cecil O'Flaherty
Very helpful. Didn't feel rushed. Solved my concerns and actually bought a usb port extension. Taking an older computer to him to check over.
-
January 2023 by Joe Parsons
Couldn't fix what was asked, held pc for over a week just to have only run a diagnostic. Just be straight up with me next time , don't lead me on ..
-
September 2022 by Zachary D.
Built my first pc with Silicon Valley Computers. They have very knowledgeable staff that were there to guide me on which parts are best for my build .Great customer service and prices!! Could not recommend more, they will definitely be my first choice for repairs, builds or parts.
-
June 2022 by Christopher P.
Excellent service. Built my computer with them back in 2015, they have competitive prices and are very friendly and knowledgeable. 10/10 recommend.
-
March 2022 by Nathalie Breton
WoW! New to Embrun. I was looking for a a specific service and was directed to that business. I attended. They helped me with my issue, they even had to do some trouble shooting for a while, completed my service and when I asked how much it was they said. Oh , we don't charge for that. I'm not even one of theirs regular customers! You can bet they will have my business now when the need is there. Thank you!
-
October 2021 by Autumn Pearson
They quickly resolved my laptop issues on one occasion, and on the second occasion I chose to not pursue a full repair, and they offered to assist me in purchasing a new machine.They communicated well with me on facebook through both situations.As someone who gets anxious about my computer and not having it, they made it very easy and took the stress off
-
July 2021 by France Ray
The person who served me was very helpful and polite, can wait to get my computer.
-
June 2021 by P Carpenter
Honestly, I have been coming to these guys for a few years now! When you walk in to getting your final product. I had a problem with my hard drive, they diagnosed the issue quickly and got it back in my hands in a timely manner. I was expecting my repairs to be expensive but I was shocked how reasonable they were. The last time I was here I tried to install my own cpu .. I failed and Chris stayed an hour past close to help me out and get my sons pc working.Thanks over and over again!
-
June 2021 by Rick Renaud
Ok so I'm all for shopping local especially in the current environment. So I took my laptop to a local IT service provider here in Russell Silicone Valley Computers. They said they would install a new SSD (solid state hard drive) as well as update to windows10. I dropped it off on Friday and said I needed it no later than Monday morning. I received a call on Saturday stating that it would be ready by the end of the day. I never received a call on Saturday or on Sunday even after I left several messages. I then got no call this morning, I resorted to trying to work off my phone and an old laptop which was slower than the one I dropped off (if that is even possible). I called them 8 times today and left 6 messages and never got a call back. I finally showed up at the store at 4:30 and knocked on the door, the owner Jim ran into the back of the store, one of his employees greeted me. I explained who I was and he said oh yes your laptop is almost ready, I said and why did nobody respond to any of my messages today, he had no answer. I said when will it be ready he said it should be ready shortly. I finally called back at 6pm and he said it is almost done. I finally picked it up at 6pm tonight. I had a conversation with the owner who only provided excuses on why I wasn't called back after leaving 6 messages. Not one acceptable answer.All I can say is customer service is number one for any business owner and if you can't even provide that then maybe you are in the wrong career. I will never be back there again and I will make sure anyone who asks me to recommend someone it will not be them.
-
June 2021 by Phil Belisle
Friendly but failed to call me back to pick up an item they told me they had it stock. Has to rush over to The Source in Casselman to pick up a power cable.
-
June 2021 by Madeleine Chabot
Many, many thanks to the wonderful team at Silicon Valley Computers in Embrun for their prompt, efficient and totally amazing service.
-
January 2021 by Rick R.
Ok so I'm all for shopping local especially in the current environment. So I took my laptop to a local IT service provider here in Russell Silicone Valley Computers. They said they would install a new SSD (solid state hard drive) as well as update to windows10. I dropped it off on Friday and said I needed it no later than Monday morning. I received a call on Saturday stating that it would be ready by the end of the day. I never received a call on Saturday or on Sunday even after I left several messages. I then got no call this morning, I resorted to trying to work off my phone and an old laptop which was slower than the one I dropped off (if that is even possible). I called them 8 times today and left 6 messages and never got a call back. I finally showed up at the store at 4:30 and knocked on the door, the owner Jim ran into the back of the store, one of his employees greeted me. I explained who I was and he said oh yes your laptop is almost ready, I said and why did nobody respond to any of my messages today, he had no answer. I said when will it be ready he said it should be ready shortly. I finally called back at 6pm and he said it is almost done. I finally picked it up at 6pm tonight. I had a conversation with the owner who only provided excuses on why I wasn't called back after leaving 6 messages. Not one acceptable answer. All I can say is customer service is number one for any business owner and if you can't even provide that then maybe you are in the wrong career. I will never be back there again and I will make sure anyone who asks me to recommend someone it will not be them.
