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December 2023 by Jonathan La Greca
If you read all of the reviews below you'll come to realize how incredible Martin is.We came to this specific Best Buy after seeing his incredible reviews as we searched for a new fridge.I've worked in sales and customer service my whole life and was blown away by Martin's charisma, patience, and support.He is certified and provides such incredibly detailed information in a concise and impactful way.
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December 2023 by Gord Moorehead
You can see my new LaCie d2 Professional 4TB USB 3.1 Desktop External Hard Drive (STHA4000800) if you review my photo. Try to ignore the other items in the room! I bought this item online. I am never going to post a negative review, but I do have some thoughts about my online experience. I sometimes surprise myself when I do not necessarily buy the cheapest thing in the solar system. I do thoughtfully check Google Reviews. I have bought lots of gear from Best Buy over the years. I have used their website. I almost always purchase my gear via PayPal. I paid more than I had to pay, but I remembered, at the last second, that I had bought lots of LaCie gear over the years. I think of LaCie as high quality. I SOLD their gear for years back in my day. Once I had placed my order, I did not get the usual constant email updates that I usually receive from other eRetailers. I could not even find the order inside Best Buy's site. I soon grasped, despite being properly logged in, that I was processed as a Guest, I presume, due to bouncing out sideways to allow PayPal to do its thing. I feel very safe with PayPal. My order status seemed stuck at "Processing". I knew PayPal would not release the funds until the order shipped. I recall bouncing around quite a lot and I felt that my url, after one bounce, showed slightly more than www.bestbuy.ca . I am aware that www.intl.bestbuy.ca, for example, is likely a fraud site. I panicked and felt I had been scammed. I resisted the urge to cancel the deal. The next day, everything seemed to look okay. My status evolved beyond 'processing'. I did not grasp that my order shipped from BC to me in ON, Canada. I was not 100% sure I was receiving my HD from Best Buy or a 'Blind Ship' vendor partner for quite a while. I was not in a rush to receive the item; I just wanted a bit of extra info regarding status. I noted that my HD price dropped $10 the day after I processed my order on Black Monday. I didn't bother seeking price protection. All that said, the HD is quite slick. It's got a solid state drive, and it winks at me all the time. I used the super slick software formatting utility to create three partitions. I liked being able to register my HD with LaCie (which, as far as I can tell, is really Seagate). I will absolutely buy again from Best Buy online. I do like their North Queen Street location too. I do realize how hard it is to maintain a website and to constantly cascade all the info that the users want to see. They will receive an A for effort for sure. If you see my photo, you can also see Mr. Reliable in the back. That 750 GB FireWire LaCie has lived in a SAFE for almost 20 years. He is a backup of a backup of a backup. He is finally socializing with all the other gear. He has earned his promotion.
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December 2023 by amduct ca
Excellent client care by Mohamed at the laptop counter! I was in to purchase a new 2-in-1 laptop with stylus & was so grateful to ask Mohamed for help. Mohamed quickly helped me navigate through the options as well as the key differences between the 3 brands I was looking at in order to find the new laptop best suited for me & my company needs.Highly recommend speaking with Mohamed if he is there!!
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November 2023 by Dylan L.
I recently had the pleasure of being assisted by Martin at Best Buy for purchasing several appliances for my new kitchen. From the onset, Martin was incredibly helpful, demonstrating an impressive depth of knowledge about the products. He took the time to understand our needs and preferences, ensuring that every selection was the right fit for our kitchen's design and functionality.What stood out the most was Martin's patience and attention to detail. He walked us through the pros and cons of different models, helping us weigh our options without feeling rushed. His recommendations were spot on, balancing quality with our budget.Martin's customer service skills are commendable. He was friendly, approachable, and genuinely invested in our satisfaction. It's rare to find someone so committed to delivering such a personalized shopping experience.
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November 2023 by Austin Sung
I went in yesterday to purchase a few home appliances for our new house currently under renovation. I was amazed by the level of support and care I received from Martin. He was able to listen to our needs carefully and assisted us in purchasing the right products specific to our new home. The checkout process was also seamless. I will definitely be back at this store in the future for my home appliance needs.
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November 2023 by Aya Abdelazez
Went there to buy a MacBook adapter I brought the wire with me incase just to make sure I get the right one. At first i looked around to see if i could find it and nothing. So i asked the guy standing at the door and he told me to ask the guys by the phone desks i went there there was no one I saw another guy with the blue shirt so I asked him and he was helping another customer so he told me to go ask in the laptop repair section, went there and was no one that I could ask. Finally at the end I found it myself and asked him if I could open it to see if it fits my wire he said i can’t open it so i told him to ask anyone that knows if this is the right adapter. Then he asked and finally told me it is. Overall such a frustrating experience the way they’re throwing me around to each other for a laptop adapter they should be more knowledgeable than this. This Best Buy’s staff used to be way better before Covid I bought my phone from there and had a smooth transition. I’m not sure if it’s management or some new staff but they all suck
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October 2023 by Rita Ancans
I recently purchased some appliances and was helped by Martin. It was a fabulous experience from start to finish. Well, not so much their new computer system for completing the transactions but Martin and I weathered it spectacularly! Martin is extremely knowledgeable, helpful, and friendly. Only good words to say! Thanks, Martin!
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September 2023 by Piotr J
Lazy geek squad here... I was just looking for something that was in the warehouse, because the shelves were empty... But the geek squad guy who was just a step from the warehouse told me to find someone in a blue shirt. I thought all of them are working for the Best Buy... I guess not anymore.
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September 2023 by Laila Jaden
Worst Best Buy ever. Do not ever bother putting a preorder for anything as they will not honor this. They are quick to withdraw funds and take the deposit but will not follow through and contact you to pick up the item when it is your turn.
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September 2023 by Laila Saleh
Preordered iPhone 15 Pro Max and 2 days later, no call and no follow up. People who have not preordered the phone have walked out so it does not even make sense to preorder any Apple phones. The staff do not care and just have taken the stock for themselves. Absolutely ridiculous.
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September 2023 by stefany velarde
If you need home appliances, do yourselves a favor and go to this best buy and ask for Martin. He is kind, very knowledgeable, a great listener who will work to find the appliances that meet your needs (budget, or other key factors). I also appreciate the time he takes to walk you through important steps such as the delivery and installation requirements, and his tips and recommendations are great. Great customer experience and so far excellent appliances, smooth deliveries and installations.
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September 2023 by Nicole Wu
We came into the store about a lost shipment. The managers promised to call us the next morning with an update. Two days later, still nothing. Before I left, I asked for their phone number in case no one calls me. The response I got was that they don’t pick up.
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August 2023 by Edona Hafuzi
My partner and I purchased a set of appliances from this location a few weeks ago and were assisted by Martin, who is the best guy you can ask for in that department. Having never bought major appliances before, I was worried about purchasing our fridge, stove, dishwasher, washer, and dryer. Martin took his time to walk us through everything we asked for into detail and made sure we got the best package for the best price. He is so polite and isn’t trying to just sell you appliances, he is genuinely trying to help you and fulfill your needs. Thank you, Martin!
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August 2023 by Anna k
I wanted to take a moment to share my positive experience and thank the store manager, Mike, for being super helpful and showing an exemplary approach to customer care. I had a tricky return issue back in April, and he was determined to help and left no stone unturned, assuring me that he would do everything in his power to assist until he solved it. Thank you!
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August 2023 by Legein S.
only one because can't do zero, this is the worst store on the planet in terms of service, the store is pretty much just a show room of merchandise that you can browse through but then you have to leave to buy it else where because there is no one to actually give you the products you want