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February 2024 by Jocelyn Outlaw
If I could rate this bank at a minus I would. Almost $1000 stolen from my account and failure to rectify this, no communication regarding it, police report filed and they will not be covering my loss as assured through deposit insurance corp. Your money is not safe at this institution and I will be closing my accounts with them. Customer service is terrible at this location and the condescending manner is atrocious. Do better and you might retain more of your business.
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January 2024 by WerOver
Does anyone speak Spanish in this bank?
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December 2023 by Hannah Haydt
If I could give this bank 0 stars I would. BMO Bank's customer service is utterly disappointing, marked by excruciating wait times, abysmal communication, and a glaring lack of professionalism. My experience raises serious concerns about their commitment to customer satisfaction. Immediate and substantial improvements are imperative. Management quite clearly has no interest in improving the lines of communication. If you can avoid this bank run and run fast.I think it's incredibly telling that my review received a faster and more appropriate response then when I called to let you know that your poor business practices have left me stranded with no access to my fund. Although in fairness any response would have been faster and more appropriate.
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August 2023 by Shpetim Ramaj
Very good service. Good experience. Very recommended.
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August 2023 by Debra Stacey
The bank staff are courteous and knowledgeable. I love the prompt service and friendly atmosphere.
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January 2023 by Robb McDonald
If Google says you are open till 6pm on Friday was are the branch doors locked at 4pm?
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November 2022 by Esther Pietruk
All staff at beach are so helpful, always
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November 2022 by Arash Rashidi
I needed a new account to fix a recurring challenge with my pay cheque. Lirie patiently listened, and quickly reviewed all options for me. She offered the most feasible solution and it took just 5 minutes to have the new account and the challenge fixed. I appreciate your value patience and support Lirie!
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October 2022 by Mandy Mak
Phoned this bank 4 times trying to speak to an actual human to no avail. The voicemail says they will return your call by the end of that business day and I have never received a call back. Do not deal with this branch.This was in regards to my mother's estate and I have been left hanging in a time when I should be grieving. Terrible BMO.
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September 2022 by Yanli Chen
If I could I give -100, the bank teller introduce me to upgrade for new ms card with 5% cash back, but never tell me I am not able to cancel it and go back to original card. After the fact I know it I told her to cancel the upgrade few seconds, she called Ms card and told me it can’t be change back m, I am going to list my old master card for ever, if I either keep the new one or cancel it , it’s force selling!!!!
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August 2022 by freebs Vinny
Time is Time. If you say 9 o clock I expect you to open at 9 because when 1 is late for work the deduction start. I waited for over half an hour. Unsatisfactory
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August 2022 by T T
Terrible service. Very inflexible management. Will rate 0/10 on telephone survey.
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June 2022 by A B
Great and speedy service from Sam...very professional. Would recommend this teller to friends and family.Was able to provide the document needed without hassle!
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May 2022 by Catherine Meyer
If I could rate a 0 or negative rating I would. Worst customer service ever. We made an appointment to discuss my mother-in-law's estate. My husband showed up on time and they weren't prepared and told him to come back, so he wasted his time going there. He has been back several times and has continued to get the run-around. He even tried speaking with the manager, with no resolution. He called many times and no one answered the phone. It's now been 6 weeks since he first advised this branch of his mother's passing and they have been completely uncooperative, rude, and inconsiderate. This is unacceptable, especially as we are grieving the death of my husband's mother. The lack of compassion is remarkable.
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November 2021 by AmongstTheHorde
75% of the staff working here are rude and inconsiderate.I had a complicated situation with closed accounts and was being spoke to in a negative way because it was not a simple transaction.Every chance to not help and make me leave was taken "Oh you have to call" "We can't access this here" "Your account does not exist"Two staff members tried to convince me I had to call customer service again or simply leave unsatisfied.I had a unique situation that required time to address and was asked to sit.After 10 minutes I was asked to stand to let other customers sit for no apparent reason other than a third staff member wanting the only seated kiosk for herself.I was still being assisted yet asked to stand and wait.We ended up finding my account and the appropriate help was given but not without having to repeat myself multiple times and refuse being redirected to phone lines or leave to assist others.I was with BMO from aged 10-30I was offered lots of predatory credit increases at a young age which I used because I had precarious work at the time. When I tried to consolidate with BMO they denied me a line of credit and I had to search elsewhere. I am quite happy since I switched over to TD Canada.BMO = BAD
