-
January 2024 by mike mike
I’m leaving this review because the experience I had at the Sherway gardens store with the employee Jumia was Amazing.Not only did she give me an amazing deal “$410” off an already on sale priced mattress, but I ended up leaving my wallet there on the counter with $2500 in cash plus all my cards and Id inside it.I didn’t know it was there either I could have dropped it anywhereWhen I called her she said yes she had it and she had already called me but my ringer was off. AmazingSo I just want to say thank you very much Jumia great service love lady great person.Anyone looking to buy a Casper mattress should go to Sherway and see Jumia just in case you leave your wallet behind she’ll keep it safe for you ??
-
September 2023 by Richard Massie
After 3 years tossing the hybrid for an old school coil mattress. Resigned to the fact that every few years will need a new mattress so why pay 4k for it.
-
April 2023 by Bridget LM
My review is about the mattress we purchased. We are sadly disappointed with the Wave Hybrid mattress. We have found that we have to rotate it quite often, and have more back aches now than with our previous mattress. We had the 120 day free trial period, and tried to keep an open mind to love the mattress. Unfortunately we were a month over the trial period and Casper would not honour an exchange or refund which I completely understand however at the very min an exchange would have been appreciated. It's unfortunate that we wasted 4k and will now be donating the mattress and have to purchase a new mattress. We will not buy another Casper, ultimately very disappointed especially for the $$ paid.
-
January 2023 by Prao
Don't be fooled by this trash 3rd rate company pretending to be a great company that sells quality products. Bought a foam pillow which they did not ship out at all and ultimately cancelled, screwing me over since I skipped on buying another foam pillow on sale on Amazon. Customer service just left me hanging and pretty much disconnected the call without solving the issue. Casper is a joke and are borderline scammers.
-
June 2022 by Michael Marth
Staff were friendly, knowledgeable and asked a lot of questions to determine our sleeping posture, comfort, ailments and so on as this helped shape and guide our conversation for the right mattress. Based on our discussion, they had ample of test rooms for us to try the mattresses with pillows as this would give us the best representation for what we would soon purchase. On the purchase, they had a couple promotions where they matched the promotion that would give us the best value for our dollar. At the end, we went with the hybrid wave mattress and I got a hybrid wave pillow. I have to admit it has been very comfortable sleeping at night.
-
June 2022 by Paula Marth
My husband and I needed a new mattress and after trying one from a different place we returned and went to Casper.The associate was very friendly and knowledgeable. He listened to our needs and explained how the mattress would help.He also gave us privacy to try te mattress in their pretend rooms. We ended up purchasing a mattress, a mattress protector and pillows.
-
May 2022 by C C
My fiancé and I just purchased our first mattress together, we had Adam helping us and let me tell you this guy is amazing at his job! He was very patient, knowledgeable and kind.When we went to the store we got to try each bed out, it was a pleasant experience as you are left alone for a couple minutes to feel out the bed. We eventually found the most comfortable one to us which was the Nova!Thanks Adam!
-
December 2021 by Chris Nguyen
Great service, was really helpful and came out with an awesome price on black Friday.
-
September 2021 by Stephwn H.
Walked in to start comparison shopping for a new mattress for our boat. Chose the original. Ordered Tuesday evening, and to be delivered to our marina in Penetanguishene on Thursday. Impressive. A local guy will cut the mattress to fit our bed. Already looking forward to next summer on the boat.
-
November 2020 by Vanessa Dunne
Store in Sherway is great. Awesome customer service. Love that you can try everything before buying. You can even book a 30 minute nap if you like. Cool store!
-
September 2020 by Hussain Saleem
I am reviewing the product not the store nor the staff here.Avoid this mattress if you sleep on your back or stomach or any other position other than on the side sleep, on side sleep isn’t comfortable either.The mattress tends to wear out unevenly and will develop weak area “caved in” with in less than two years, excessive wear and tear from average weight person.If you unzip the cover you will find it’s basically a sponge mattress with fancy cover.I don’t recommend the mattress period. It’s way too soft, zero support. In my opinion the Ikea mattress selection is the best value. Don’t take my word for it. Check the consumer reports magazine and website.Save your money it’s way over priced. I bought it when it first came out. It’s now in the guest room unfortunately even my quests don’t like it. :(
