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January 2024 by Harmeet Aneja
Renting and returning the vehicle was a piece of cake. All the employees are very helpful and explain all the options available to the customer, especially about the insurance. Their services are customer oriented. I never even once felt like they are trying to "sell" something unnecessary. Even helped me modify my booking dates/times twice. Will recommend this place to friends.
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November 2023 by yusuf uzunalli
Enterprise is a reliable and customer-friendly rental car company. Their extensive fleet offers a variety of well-maintained vehicles to suit diverse needs. With convenient locations and competitive rates, Enterprise stands out for its exceptional customer service, making the rental process smooth and hassle-free. The staff is consistently helpful and professional, contributing to a positive overall experience for customers.
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November 2023 by Roza R
Amazing experience and quick, efficient customer service. They even went the extra mile to boost my car, after dropping off my truck rental.Special shout out to Jasmine!!! Calm, sweet and informative! Additionally, to the manager (which I failed to catch his name) - Incredibly polite, helpful and courteous.Would highly recommend as the go-to truck rental!
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November 2023 by Denis Blais
Cannot say enough positive things about Victoria and the team. Customer service at its finest. Clean vehicles and service with a smile. I never think twice when it comes to vehicle rentals. (Especially after my truck was stolen). Great work team.
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November 2023 by Christine
I had a pleasant experience renting from this location and although I experienced a few bumps in the road with my first vehicle Naz went above and beyond ensure I was comfortable and happy. Naz is definitely one of the best customer service representatives I have ever had the pleasure of coming across and I will definitely return to this location specifically because of him! If you need a rental I would definitely recommend you reach out to him!
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November 2023 by Abdur Rahim
Extremely unprofessional company. Never rent a vehicle with them at this location, talk to customer service to swap rentals from this location was booked online but once got there was told we cannot do swaps of rentals and have to return to orginal location, make new reservation and then they maybe they can give. Customer service whenever we call them they say we can do rentals swaps at any location with no issues but not in this case. Multiple cars were parked in the parking lot but very bad experience with this location, never going back again here. Avoid this location at any cost.
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October 2023 by JR T
Reliable and trustworthy Enterprise rental. Jay & Neha were informative, helpful and kind. They delivered excellent customer service and made me feel at ease during the whole process. The car itself was in good condition and performed superbly. Thank you to the team here - From London Jay
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September 2023 by Faahin Nur
This is the best enterprise I come to. I have never had a unpleasant experience with this place. Naz was amazing and made the rental experience very easy and comfortable.
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September 2023 by Andreas Hartung
Very good experience. Was notified day prior that they would not have the vehicle I ordered and offered a free upgrade. Communication was fantastic and customer service was top notch.
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September 2023 by Nv Best
I booked a reservation ahead of time for a jeep wrangler and also it my birthday. I received a call from one of the employees a day before on the Friday before I have to pick my the wrangler on the Saturday which was my birthday. Employee stating they might not have the vehicle available for the day I have to pick it up. I was very disappointed, I could of made other arrangements, also it was my birthday. I spoke with the manager Neha, she didn't even apologize that they wouldn't have the vehicle, she was very unprofessional and doesn't have good leadership skills. Long story short, was asking her what can she do, she stated she will try to find a wrangler somewhere else and get back to me the same day which was the Friday. Neha never called me back. I also contacted the head office and spoke with Sabrina she stated she will try and help me by looking around for a wrangler. When I called back the head office the same day on the Friday, to find out what is going on, Sabrina stated she sent a email to the area manager. Nobody from Enterprise called me back. I called on sat morning to the carlingview branch, and Neha picked up, I asked her what happened? Why she didn't commit to her promise to call me back onthe same day she was suppose to call me back, she lied and said she did call,which she didn't. Also that same day I spoke with her was my birthday. Neha with her bad attitude ruined my birthday and I was very upset.Neha said they couldn't find a vehicle, I said to her I been dealing with enterprise for years and this is the worst customer service I have ever received from them. Neha is very unprofessional, when she speaks no understanding and no care. Neha doesn't have the qualities of manager, she doesn't deserve that position. For the head office, today is two days after my reservation which I didn't get the vehicle,nobody called me back. I don't recommend the carlingview location, Neha lies and not the manager you would want to deal with, I feel sorry for the employees who work with such low class of management. The head office and that so called manger Neha needs to improve on commitments, STOP LYING TO YOUR CUSTOMERS. Funny thing is asked Neha if she called what happened to the voicemail? She kept quiet,lying lady!
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September 2023 by Asif B.
I was renting cargo van from this location since 2013,unfortunately I lose my delivery contract so I am not going to miss renting from this location because of Great customer service,I want to thank all staff members,specially gentleman manager of truck Ikhwinder who always make sure that I have cargo van so I don't get late for my job,its been wonderful working with you guys,I appreciate staff members for their great customer service,in the future when I'll have to rent again my first choice will be you guys,and also I'll recommend this location to my friends and family members Thank you Asif Bana
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September 2023 by Mann Parekh
Had my reservations for 10 AM. I came at 11 AM for my pick up and they didn’t have a car. When I asked them why my reservation was respected the the employees gave me attitude and said they were short staffed and didn’t have any cars on the lot.Then one of the gentleman’s went on a lied saying they tried to call me. But I didn’t get a call. I even showed him my phone and told himYou have the wrong number of file no from enterprise ever updates any information. He just walked away.Horrible customer service. Never booking at this location again.
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September 2023 by Bhavik Patel
Booked a car the night before our trip and 45 mins before the pick up time I get a call informing me there are no cars available when their websites clearly showed they were. Always heard good things about enterprise but lately it seems like they are slipping away in service.
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August 2023 by Threshold Aviation
Extremely unprofessional company. Never rent a vehicle with them. Called their 1-800 number to rent a vehicle and was given confirmation for the manager Nina to call me and say my reservation was canceled as there was a glitch in the system. She showed no sympathy and offered no solutions or resolutions except a 5% discount on Monday and increased the rate to $90 a day when booking through their 1-800 number it was $50. She said the rate increased and wouldn't explain anything. Very unprofessional mannerisms as she refused to do anything. Rent a car from anywhere else except for this place as they will promise you a rental and cancel the rental 5 minutes before you are due to pick it up. I had a corporate account through this company and it was excellent prior to this new management who obviously doesn't know the first thing about customer service. Avoid this location and enterprise at all costs and choose a reputable company instead
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June 2023 by S Minhas
A good and reasonable car rental service. In comparison to other competitors they offer you better options and less dedications.
