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January 2024 by Robin Gill
We had checked in online the night before prior to pick up and still waited an hour for our vehicle day of. The staff didn’t acknowledge us upon entry and once acknowledged they were distracted and side tracked at every opportunity. We were the first ones in before 5 other clients and the last ones out. A client came in with a DNR profile and should not have been able to rent a vehicle, yet despite coming in after us was allowed to rent a vehicle and given a premium SUV on the word of another customer service agent, Ace, from a different location. The service agent at our location, Tanya, was distracted and scattered and seemed to be more concerned with popularity than customer service. After waiting upwards of an hour, and watching clients come in after us and get served before us, we were given an economy vehicle even though we had paid for and reserved a standard full size. The agent had stated multiple times that we were getting an upgrade. Knowing we weren’t, we just took the vehicle provided and left because we had waited for so long. This location is run completely unprofessionally and the staff is unorganized and motivated by attention instead of morale. A complete embarrassment of customer service. A clear display of disregard for the day to day client.
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January 2024 by Oleg S
These guys are *awesome*! I can see why their rating is significantly higher than other rental places. They are on the ball, really know what they're doing, really care that you have a good experience, and they even gave me a ride home so I didn't have to Uber it. This is by far the best rental car experience I had in my life - I would strongly recommend this specific location over others in GTA.
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January 2024 by Evelyn Wang
This was my first time renting a car, Sam is very professional and helpful, he explained everything clearly to me, and it’s quite fast and easy to rent and return the car. They also pick me up from the repair shop. I would highly recommend their store for renting cars. Thank you so much Sam!
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January 2024 by vivi georgilopoulos
From the moment I walked in to the time that they graciously dropped me off at my mechanics my experience was great.The staff were incredibly helpful, friendly, professional and organized. They made a difficult situation, and put me at ease. When I had to modify my reservation, they accommodated me with little to no effort on my part.I would without hesitation recommend Enterprise to anyone in need of a rental car, and in the event that I ever need another rental they will be my first choice.Especially at this location.
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January 2024 by Paul Lee
Amazing service and friendly staff.Brendan helped me with picking up the rental, he inspected the vehicle throughly and answered any questions / concerns I had with the vehicle.When I returned the car, Angus noticed I had overfilled the tank and decided to refund the difference to my credit card. You can't ask for a better place to rent a car from!
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December 2023 by Michael Belanger
I've been dealing with Enterprise for several years and for the most part, have always had a great customer experience.However, I am finding it difficult to speak to a person at any office and it's this lack of personal contact that tarnishes the overall experience I have had. It would ne nice if when one booked a car, a person would follow up and answer any questions you might have.Hmmm...I wonder if that will change?
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December 2023 by Parishi Shah
A big thank you to Angus for making my rental experience with Enterprise superb. Angus and Sam at this Enterprise location went above and beyond, ensuring a great rental experience. Definitely recommend this location over any other location in town.
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December 2023 by Dom Ramos
This was my first car rental and Angus made everything so easy for me. He was very informative when explaining the process and detail oriented when giving me a tutorial of the car. He follows upon how I’m liking the car and if he can provide any support which I really appreciated. This company is very blessed to have this man on their team. Thank you Angus!
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November 2023 by Isuru Lokuge
Angus and Sam at this car rental spot are absolute stars! My first car rental ever was a breeze, thanks to their patience in answering all my newbie questions. Plus, they surprised me with a jaw-dropping upgrade to a Volvo—still can't get over it! Returned for a second rental few weeks later, and due to my request, they switched my ride mid-day without extra cost, throwing in an Apple CarPlay-enabled car and even tossed in an Apple cable. Service level: off the charts.It doesn’t end there, when I dropped off the car at 9 am, they went the extra mile by giving me a ride to work, saving me from calling an Uber. I'm speechless at the exceptional service here. Already hooked up my friends with their info. Angus & Sam are the way to go—count on them to exceed your expectations!Huge shoutout to Angus, Sam, and the whole crew. Rarely do you find such top-notch service!?
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November 2023 by Mike Moore
Want to thank Angus and Sam for the exceptional service they provided whilst my car was in for repairs. So refreshing to have people who are genuinely interested in providing customer service as it should be...personal AND professional! Will definitely be recommending this location to anyone who needs help with a Rental. Thanks again.
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November 2023 by Tanzeel Ahmed
Excellent customer service. The car rental experience with Enterprise was nothing less than amazing. Both Sam and Angus went above and beyond not only to give me a car that satisfied my needs but also helped me get the same car back when the auto shop couldn’t deliver my car on the promised date. Thanks a lot
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November 2023 by Dean Dsouza
Best car rental and customer service experience we've had.Honestly, we were so well taken care of that we were stunned how much a difference it made.We had a last minute cancellation with our previous rental, so we ended up at this enterprise last minute.Even though we showed up tensed, the staff helped us find cars we needed, made sure we were on time and gave us a good deal.Sam, the branch manager, had a very welcoming vibe, and was excellent in treating us respectfully.We left feeling very relieved.Genuinely the best and most memorable enterprise expereince I've had in North America.
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November 2023 by Justin Cuaresma
Rented a car here when I had to drop off my car for repairs. First time getting into an accident and I’d gotta say, wow, the service was superb! Angus was empathetic and understanding of my situation and had me back on the road in no time! Thank you so much Angus and team!
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October 2023 by R D
I have rented cars all over North America and the world. Enterprise generally has very good customer service and processes, but this location is at the top of the list. Sam and his team are professional, accommodating and so very helpful. Had to rent a car because of an insurance issue and then return a couple of weeks later for a short term rental. If you need a local rental agency in West Toronto, GO HERE!
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September 2023 by Harshitha Raviraj
I had a great and memorable experience at this location. It was my first ever experience renting a car. The process was super smooth. I appreciate the professionalism and friendliness of the staff at this location. They even upgraded me to a BMW! Thanks for helping me experience this smooth drive! 5 stars!!!
