-
November 2023 by Jackie G (Jaxx)
Always helpful friendly staff and cute store cats available for adoption at various locations.
-
August 2023 by Melissa Mae Viray
Two staff were rude and unprofessional to me and my dog.The cats were outside wandering around and they don’t let customers know that when they enter.. so my puppy got triggered. I don’t understand why cats are just outside, I mean, I know it’s their space but how come other stores have them locked up for their own safety. I care for the cats and my dog! A cat did swat at my puppy and of course my dog got upset. I’ve been to lots of PetValu stores and I have had amazing experiences but this store is just disappointing. I connected with Customer Service here about my recent experience and they didn’t even respond.
-
June 2023 by Amanda RB
The staff here is very helpful and friendly. Albert the groomer is the best groomer I have ever taken my dog to see. He takes his time and you can tell that he is passionate about his work. My dog loves him!
-
April 2023 by Carla Tavares
The store is well stocked with a great selection for all tyoes of pets and the staff is super friendly and helpful.
-
March 2023 by Glenn Dixon
I was in there today and I've gotta say it is the best service I've ever had in a Pet Value. "D" was incredibly generous with his time and advice for me when I asked for some direction on food for my dog. If you're ever in this area and in need of pet anything, stop in here. It was refreshing. Thanks for the wonderful service.
-
January 2023 by Becca Sweeney
Really great staff, such a positive vibe when I come in. I especially love seeing Pirate (the store cat) in the window every morning when I walk to work!
-
January 2023 by Mike
Absolutely love this store! From the amazingly kind and attentive staff (for over 5 years I've been coming here) to the amazing dog groomer Albert. Keep it up guys! Big shout out to Sam who always helps me with my furry friends needs!
-
December 2022 by Benita Lynch
Nice and convenient along the Queensway. Excellent and friendly staff with lots of food and products. Best thing about this place is that have cats to adopt there. At times they are even out walking around the store so you can meet them up close. Wonderful way of setting up a potential introduction to homing anew pet your way.
-
December 2022 by Leee C.
The store is small, it’s a convenient location so I come here from time to time but I find the selection of products is low. They give treats out to your dog which is nice. I find their prices to be higher than other stores.
-
December 2022 by Samten
OMFG guys DO NOT take ur pet here for grooming. Please if you care about your pet’s wellbeing, do not go here. This groomer name, Albert (short skinny Asian man) I’ve never seen anyone as unprofessional and rude as him. I simply double checked if he trimmed my dog’s nails and he became very defensive and angry. My bf had to step in and defend me. Mind you, he’s the main groomer there. I believe he’s potentially even hurting the animals that he grooms. My dog had a leg injury and we don’t know where it came from (do you see where I’m going with this?) I’ve read the reviews for this store and the fact that customers are simply expressing their concern and the reply from the owner is so unprofessional. I’m genuinely worried because if this guy Albert can’t even manage his anger towards customers, then how does he treat the vulnerable animals behind closed doors? Animals can’t speak and tell us what he did so how do I know he’s not hurting them? Most likely Albert won’t read this review but if you are, BUDDY, YOU NEED TO SEEK PROFESSIONAL HELP because you have major anger issues.
-
December 2022 by Meaghan
Nice little Pet Value. Despite being a smaller location, they have a decent variety of products. Limited bird toys, but plenty of bird food and treat options.
-
November 2022 by Stephanie Stephens
Great staff ?and lots of pet needs! They also have a grooming center in house. Your family pet will come out looking like a million bucks!! ? A selection of fish. They also have cute little kittens ? up for adoption, fully vaccinated and spayed or neutered! So go and find what you need for your family pets! ?
-
September 2022 by Suzanne Lee
I buy all my dog food and most of their treats here. They have a wide selection of everything and I find the employees are knowledgeable with their products so can provide good recommendations. Fyi, I do like to buy higher quality/ingredient products which they carry but they carry wide range to fit different budgets
-
September 2022 by Un Vieux Grain de Sel
Horrible customer service! Bought a life jacket for our dog and it failed… clips opened when slight pull on jacket to assist my dog in the water. Second try, same result. Took it back to store and explained the jacket failed and was told owner wouldn’t refund us unless we cleaned jacket for resale… even though defective. Was then told i should contact manufacturer of life jacket! Told by teen to come back when owner there, Dee…. From previous reviews looks like this wont go well…. Plenty of other dog stores in town who treat their customers with respect and stand behind the products they sell.
-
September 2022 by Kylie Ryder
The dog groomer did not seem passionate for animals at all!! He was making my dog cry told me I have the worst dog in the world lol he is a love bug at home that comment offended my kids & myself as he is the greatest!! He continued to cut my dogs nails but didn’t do them all even though they all needed it. He was rude to me because I was ten mins late & rude the whole time cutting Bentleys nails, it was an awful experience start to finish & I definitely will NOT go back!! The girls love animals working cashier but the groomer most def is working in the wrong field && the way he kept hurting my dog before during & after grooming was terrible! 0 star rating !!
