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October 2023 by John D Watson
Only contact with my financial advisor was after I bought a GIC, he contacted me to say he could have gotten me a better rate. The next month when I wanted a better rate for renewal GICs he never called back even after I left two messages.
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October 2023 by Andrej Marjan
Why have ATMs if you lock them up after hours? 7:20 on a weeknight and they're locked. Terrible service.
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October 2023 by Ajaj Holla
Great costumer service by the teller ( IMAN ) , I honestly can’t thank her enough. Overall great branch to go to
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August 2023 by Kanwar Walia
We were very happy with Oksana’s assistance today. My brother needed to open an account for on going promotion. She volunteered to assist after hearing our conversation with front employees. Thank you so much for your help.
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June 2023 by Ivan Makarov
Went to this location for the first time. Was greeted and assisted by Gurminder. Very pleased with fast and friendly service.
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June 2023 by Lisa Shabilla
Aloha was excellent with her customer service and very professional although I was there after the closing time, but she helped me with everything without making me feel I was rushed.Thank you, Aloha! I hope you get to see this :)
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February 2023 by Tenzin Oshin Norzom
Usually I always meet amazing staff who are kind and helpful. Today I ran into a very rude woman who said belittling things right to my face, may be she thought I did not understand English. She is an older woman with a European accent. I don’t think this is what RBC stands for, I don’t think this is what Canada stands for.
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December 2022 by Omaco inc
Cleaning personal locked access to ATM inside for no reason. People were waiting by the door and leaving upset ( November 26, at 6pm)
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September 2022 by Helen
I came here out of convenience, but unfortunately the teller and branch manager were horrendously unhelpful. They treated me like I was worthless and unimportant, offering no helpful alternatives to my concern. Surprisingly enough, I decide to go to my home branch by Keele & Sheppard, and the teller there was super sweet and gave me an alternate solution that this branch didn't even bother to tell me. DON'T COME HERE if you need help from the teller or branch manager. They don't care about you or their job enough to treat clients with decent customer service.
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August 2022 by Benjamin “PoutineLover” Disbrowe
Where's My Money at! Okay that was a joke to anybody reading! I have been with TD Bank over 25 years but I I'm glad to be an RBC client now!They are a very decent Bank overall.
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July 2022 by Svitlana G
I was in this branch today. Bank employee, named Ola, was very helpful. Ola did very professional job. I recommend this branch.
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July 2022 by spacey. nasa
My husband and have account with rbc, and the staff there have been nothing but helpful. Sometimes the ladies at the counters can be cranky, and the hours aren't great, but appointments answer all the questions we have, and help us make decisions.All of the comments about taking out money, was that for the trucker thing from a couple months back? I'm glad they didn't let you take out the money. Any other reason I hope they let you, as I've never had any problems with making withdrawals.
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June 2022 by Griffen Landry
Staff unknowledgeable about how to redeem RBC’s own vouchers. Had to wait 20+ minutes before meeting with an adviser who couldn’t help. Told me to go to my regular bank instead. Extremely disappointing.
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March 2022 by J Greg Arabczuk
Stay away from this branch or RBC. The worst customer service ever. My mother and I have several joint accounts at this branch witch have been frozen by a financial advisor with absolutely no explanation as to why. She just stated that she has a court order. Upon further investigation there is in fact NO court order issued. When we spoke to the bank manager, he replied with " I will not help you, this is beyond the branch stage. Go find yourself a lawyer." And once again I'm still without an answer as to why my accounts are frozen. Even after getting a court order against RBC to give me the information I requested, they still refused, putting themselves into a breach of a court order. Now I have to see what the courts will be doing about this breach. If anyone has any savings with RBC, cash it out and go to another financial institution and don't look back.
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January 2022 by L Mohamed
This is the best RBC branch to go to in my opinion. Great energy set forth by the manager here and you can see it in allThe staff that work here. Thank you the manager here once again who is so friendly/helpful and always goes above and beyond!
