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December 2023 by Siraj pro
Pharmacy is very bad long wait times. Staff is very rude and makes you wait half hour before looking at your prescription. Very bad experience many times
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November 2023 by Larissa C
I have never gone to this Shoppers before but I went to buy makeup (something I rarely purchase). The cosmetics consultant seemed nice and knowledgable so I trusted her when I specifically asked (3 times) for mascara that could be removed with soap and water as I am very sensitive to makeup removers. She sold me an expensive product assuring me yet again that it could be removed with soap and water. I was surprised as I thought this particular brand required a special makeup remover. I drove all the way home still feeling doubtful, so I looked the product up online as soon as I parked. Sure enough, the product I had just bought required a special remover. I promptly turned around and went back to return it to the store. What an annoying waste of time. The only reason I give this place 2 stars and not 1, is that the person I dealt with at the cosmetics counter for the refund (someone different), promptly gave me my money back and was very apologetic.I'm never going back to this place. If they can't get a simple makeup request right, I wouldn't trust them with something more serious.
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November 2023 by Muntasir Mustafa
I do not post negative reviews but I have no choice but to voice out my utter disappointment with shoppers pharmacy at 1735 Kipling. I was asking the pharmacist politely to direct me which aisle is the Neocitran when the pharmacist raised her voice in a yelling manner telling me " YOU HAVE TO GIVE ME ONE MOMENT" while she was typing on the computer. As I stood there waiting, she ignored to get back to me and went off about her business. I was so disgusted with such treatment that I felt like I am in a detention center being abused by the guards as to being a customer in a drug mart franchise. I must say that it seems though Shoppers Drug Mart has no intention to teach their to employees to have any regards with greeting customer with respect and I am disgustingly horrified with such treatment. I hope that this does not continue on and that employees learn to treat customers with respect.
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November 2023 by L Booker
October 23 330pm. The staff at this post office location are extremely slow. This is not the first time I encountered these staff at a pace below par.Waiting 30 minutes for a line up with only 3 people in front of you is mind boggling.A supervisor really needs to address the below par service they are providing.Might I add, the reason for the wait does not have to do with the customers - its the slow processing times from the staff that are causing the delay.
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November 2023 by ED PR
Poor customer service at the pharmacy, went to pick up my daughter prescription and pharmacist was super rude ... as I was reading the ratings I'm not the first one to experience that.. it's unfortunate that comments have been made multiple times and no action has been taken ...
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November 2023 by Derrick Lobo
The people that work at the pharmacy are gems that are hand picked needless to say they have no skills.. my insurance didnt provide me a card so i gave them the details the lady says carrier id missing even when i gave them the name of my insurance company which was the same as before sunlife as i had just changed employment anyways i googled the code which was 000016 as per google to which the lady responds system asking for 2 digit code so i asked her to put in the last 2 digits which made her mad. 30 minutes later all good.. i wondering how u qualify for this post do u need like a grade 5 skillset as even a 5 year would have figured out a carrier id given not that many providers in canada and sunlife and manulufe are the only 2 major providers.. face palm....
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September 2023 by Ahlam Elmi
This is the worst shoppers ever!! I went there the other day to get some makeup and the worker named Jennie gave me so much attitude and when we walked away I heard her say I hate blacks. She’s the worst!! She made me cry in the middle of the shoppers beauty supply area. Pls fire her!!!!!!
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September 2023 by Nikhil Massey
Very bad service . I wait 20 minutes for supervisors . I need electronic item .. there staff told me he is on a break .. and they dont have key .. at least supervisor should handover key to staff .. staff called them 2 time .. i feel upset
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July 2023 by Sabrina
Jenny Dao, the cosmetic manager, was a nightmare to deal with. I tried returning two perfumes of the same brand name that I had purchased less than 1 hour ago due to a very bad skin reaction I got, and she refused to be of any assistance to me stating they don't accept returns on $21.99 perfumes. I guess they only accept returns on the high ticketed items where it's profitable to them. No where in there store does it state that those perfumes are final sale. She said verbatim "thats why you should ask when youre buying something if you can return it". No Jenny. Im not going to ask if I can return an item, because id be asking that question 100's of times. It should be stated below the product that it's final sale. When I asked her for her card to call corporate, she gave it to me with such attitude and an annoyed reaction. Her employee working at the cosmetic desk was also no where to be found when I first walked in, and when I asked the employees at the front desk to call someone to cosmetics to help me out, she appeared out of nowhere and claimed she was there the whole time? she must have invisibility powers, because not only was she not there but there was a sign saying "checkout closed" ontop of the counter. This store has problems of their own and need to work on their customer service skills, or simply find another job where you're not miserable, hiding out, not working while getting paid and gaslighting customers because you're incompetent at your job. Jenny Dao wasn't even in uniform either. The only positive thing about this store is the lovely customer service I always receive from the kind Asian gentleman who works at Canada Post and always has a smile on his face. I feel sorry that he has to work in the same environment as these miserable individuals.
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May 2023 by Rick S
I normally don't post reviews, but I cannot help it. This store has such terrible customer service at the pharmacy. You seem to wait forever in a lineup to pick up a prescription and the staff are not at all friendly (it almost feels like you are bothering them). It is rare you are greeted in a friendly way, thanked for your business or just made to feel like a valued customer. I recently had a bad experience where I ordered a refill and the automated system said it would be available for pickup on a specific date/time. I showed up two hours after the date/time, only to be told they were out of stock and I'd have to come back. When I suggested to the staff member that it would have been nice to get a call to say the prescription wasn't ready for pick up to avoid an unnecessary trip, he looked at me like I was from another planet and why would he do that. Another terrible customer service experience at this location. I will be switching pharmacies.
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May 2023 by Jonela Kadiu
I have always had great experience at cosmetics department. Jenny the Beauty manager is great , professional ,efficient and she always welcomes you with a smile .
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April 2023 by zuhayr gaming
Actually this is my 3rd unpleasant moment at this location, I had to write my 1st review ever. Got 2 medication from my doctor for my strong sinus, a nasal spray and antibiotics. The doctor told me to use the antibiotics only if the spray does not work after 3 days. So I took the spray only and my condition remained unchanged after 3 days. I went back to get the antibiotics, then I found out that the pharmacy already charged my insurance for the antibiotics that I did not take. The pharmacist told me his records on his computer says I took it. He was yelling and did not give a change to talk. I would have taken photos of the pharmacist and the staff to post but they threatened me to call the cops on me. Now you cannot voice out your frustration after being badly served!
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April 2023 by Melissa O'Brien
Absolutely horrible. Sale tags on products in the shelves not honored, multiple products scanning at wrong price, huge lineup and one cashier. Took 25 mins to cash out with 2 items at self checkout because there was no one to help.For such a big corporation you think they'd have competent management.
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March 2023 by A V (AV)
the service at the pharmacy is terrible. I called for a refill and only 1 of 2 was ready and they put the blame on me. they are obviously confused with whom the customer is. been there for years but ready to switch even if new pharmacy is out of my way. you call in and it take 10 mins to answer , you go in store and you wait in line for another 20 mins. crazy! especially when they are not the cheapest around. i get way better customer service and compassion at the butchers. very unfortunate.
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February 2023 by Yas S
The customer service here is not that great overall but worst experiences I’ve had have always been with Jana. Never that pleasant to deal with and has been rude in several instances. Once I went to self checkout but forgot I had a coupon. She was walking around the area so I asked if she could help input it into the system. She ripped the coupon out of my hand and punched in the numbers walked away. I was appalled. Often times a hi, hello, and thank you are ignored. I wish people were nicer we need it more in the world.
