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December 2023 by Maryam Pakeeza
Such a pathetic customer service at Cosmatic department. Today i want to return something which i purchased a week ago and i use it 1 time only, and the product stopped working while i was using it and i went to the cosmetic department told the lady whole situation but she was so rude to me. I don’t know what these kind of people think about themselves. Worst customer service.
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November 2023 by Jessica Ebejer
Absolutely the best Shoppers Drug Mart to go to. From the pharmacists to the beauty boutique. Ahmed is absolutely amazing! Ky and Ahmed work very well together and are always there to assists their customers needs. Absolutely pleasant to deal with! Ahmed is very knowledgeable and will give you the best advice to take care of all your needs. Thanks for everything team!
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October 2023 by Minnie R
Here are their updated hours at Sherway mall. Generally good service, but they sometimes takes breaks at random times. I guess they only have one staff member working at any given time.
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September 2023 by Nina A
Wouldn’t take a prescription from a vet in a different province because they said “it needs to be an Ontario vet.” Went to a different shoppers downtown Toronto and they filled the prescription with no problems.
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August 2023 by Tony Asaro
I was a long time customer who now avoids shopping here when possible.They don't provide a bag to bring your purchases home in - you have to buy an environmentally unfriendly bag, no paper option (like Rexall provides).Every single product on their shelves is packaged in heavy plastic, yet they decide to draw the line in the environmental sand at a paper bag.#weird ?
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July 2023 by Yosselin Appolloni
Wish I could rate it less than one star. The workers there are rude and so unprofessional. Wish I could say it was only today that I had this experience but it's been the last two times as well. Shame on me for going again today because I was closeby but now I know it's better to go elsewhere and be treated with respect then go somewhere just for the convenience.
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July 2023 by Manjari
Lulu in the beauty section was meanest employee i have ever come across. She was racist and was busy talking to her colleague about zip lining rather than attending to us while checking out. She also denied to serve us and take responsibility.
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July 2023 by MJ
Worst shoppers go anywhere but here! Lulu from the beauty section do not indulge in any conversation from her as she will spoil your day with negative energy and vibes.
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July 2023 by Jessica Luhkay
Had a great experience with the pharmacy staff here. They were so friendly and welcoming. I definitely reccomend this pharmacy!
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May 2023 by Naz H
Good but long wait time
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April 2023 by Kinley Choden
Worst customer service, especially a staff called Lulu(might have spelled wrong), she has got very bad attitude, she literally said me to buy the earrings and not letting me look around the store, so shocking how did they even got her to this job.HR needs to look into her profile
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March 2023 by Nic H
Just asked any recommendations about my symptoms but their pharmacist is rude and doesn't have much patience. It seems she's unprofessional on medication.
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January 2023 by Aidan O'Brien
Cashed in gift set for mens cologne, was given womens perfume, was not allowed to exchange/return. Terrible customer service through cosmetic section.
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January 2023 by Angie
If I could give 0 stars I would. Will never shop at a shoppers drug mart ever again. I’ll look for my products else where. Rude workers I’m talking and the worker walked away like I have to chase her down when I mention a refund. She went from the makeup section to the other part of shoppers by the self checkout just to avoid me and get rid of me. They only care about taking money from your pocket not to satisfy the customers. I already did contact you and you wasted my time
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October 2022 by Jennifer Ekin
I went to the Shoppers at Sherway to see if, by some miracle, they had any Children's Tylenol. Ky, the pharmacist, was very kind and empathetic. She told me when they were expecting their next shipment and provided an overall great customer experience. She is exceptionally kind, patient and empathetic.