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January 2024 by zachary chen
Great service, salesman was very knowledgeable with a great personality.
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August 2023 by Nicole
Very happy with the service at Sleep Country Queensway. I got a Bloom River mattress and bamboo memory foam pillow and I love them both. My first sleep on my new bedding was amazing. So worth it to invest into your sleep.
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August 2023 by Noor Shah
If i could give zero star i would.This is the worst Company ever, their website info is misleading. I bought two of their ellen mattress of their website that claims that product has a 10 Inch height. The product came in 7-inch.I called for exchange twice and then again sent the wrong product.I again requested them to correct it and they sent the same 7-inch mattress.No one. In customer service bothered to check the mattress size, neither anyone bothered to explain or take care of the issue by offering a replacement.Their product was not only wrong size but was also damaged.Its been a month and i am still struggling to get the right bed replacement from sleep country.They also have a lousy/inconsiderate customer service.
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June 2023 by Maria Mayta
I feel scammed. I purchased a mattress in March of 2023 and was told the floor model was only 6 months old and a little more economical.I received the mattress the week later but didn’t start using it until I fully moved in mid April.A few week later I felt as though I was sliding off the side. When I called to complain they advised me there is no returns for floor models and gave me a customer service contact for a warranty claim.I followed the steps and realized when I was taking pictures to submit that the mattress was actually from 2021! To make matters worse, I just received a response that they will not honor the warranty for this mattress.
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June 2023 by alex
ya bro that's y I haven't bought anything here in almost 12 years just not worth the time or money. wat u gotta understand is their products are trash. basically coils with foam on top. after their sht started to sag what I did was got a donatable bed took the foam out n stuck it inside the one I bought from these freaks. u can basically do that with any bed which is in a non returnable condition and not have to buy anymore products ever again. and that's not to mention that prices keep going up on everything so ppl are now getting their stuff stolen. neighbor of mine had a mattress stolen off her porch ?
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May 2023 by Gwydion Jadu
overpriced trash that sags in less than one year, essentially waste of time and waste of money. trash quality service as well in your face the moment you walk in. fake friendly demeanor to get you to feel comfortable to close the deal faster. would be better if you just sit in your stupid chair and not approach me at all till I make my intentions clear that I'm interested in speaking to u. booooo! Uber lame
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March 2023 by Oksana Krutybich
We just bought a mattress and two pillows here. Their Sales Manager David has made our experience so seamless! He’s very knowledgeable, professional and experienced! We also had fun during our time at the store. People is what makes customer experience great! At this store, it was David for us today! Thank you!
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March 2023 by Evgueni Lapitski
We were helped by David.He was amazing!Very knowledgeable and made our experience easy and enjoyable.
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February 2023 by JJ
My wife and I bought a king size Sealy mattress and boxsprings from this location last November. The sales person was Ahmed, the mattress is good. However, recently just learned that my buddy’s family member bought the same mattress at a different location with a way lower price…….I paid $1525 but they only paid $1100…… I bought my mattress Ahmed promised me lowest price in 100 days, I feel being scammed!
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October 2022 by Ady M
2 times i have made purchases from this location1 time pillows $100 eachThey were so bad and nothing I asked forJust a quick sale for themNow a mattress $3000I could not decide between the hard or mediumPromised exchange will be straight exchange no problem no fee etc..( to get a sale)Now I just received my mattress did not sleep on itTold them I decided on the mediumNow there is a delivery fee , administration fee, also price of the medium is moreYou got me twice sleepcountryI will never purchase from this company again and make sure no one in my family does either( no need for a response " manager" so people reading this can think you are trying to solve the problem or there was miscommunication )
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October 2022 by areti Michou
My husband and I went just to look. however! Eitan was so knowledgeable and Profesional. explained everything which made a smooth experience very easy with the right price. We bought our kingsdown mattress two months a go and we love it! It's so comfortable if we had this mattress in our younger years I don't thing we be go to work. In addions we bought another Kingstown for our daughter and she loves it. Thankyou Eiton for everything. Also the delivery guys was so careful and respected our home
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September 2022 by Christos Vritsios
Went in with mixed expectations. However, from the onset, Ahmed really took time to uncover what we were looking for, what was the right fit, and multiple options.When the one we wanted most, which, no surprise turned out to be the most expensive one, Ahmed went out of his way to find a location that had just a couple left & honoured the recent sale that had concluded; half the cost for the right and best mattress.Toss in great pillows that were buy one get one free for the family.All delivered smoothly as promised & best sleep in years.
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August 2022 by Shu Lin
The salesman is knowledgeable, helpful but no pressure on you. They let you take time to try various mattresses until you find the one satisfied. They also have the price match guarantee policy (matching the same price of other stores with additional 5% off) and they keep the promise. We feel comfortable and trusting to shop here.
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July 2022 by Tyler Pope Realty
Ahmed was amazing!!! His product knowledge and suggestions were much appreciated. I got everything I wanted and more. I would recommend this location and ask for Ahmed, you will not be disappointed!
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June 2022 by Heidi Weddel
I had a really positive in house experience, with Rifaq. Unfortunately, the delivery experience has not been positive. We haven't received our mattresses that were supposed to be delivered yesterday morning. I asked to be first delivery of the day to make up for yesterday. I did not receive a call re the delivery time (supposed to be between 8am-9am) I called the Etobicoke location at 10am letting them know my disappointment and then find out I'm at the end of the list for a delivery scheduled between 5pm-9pm. Not sure if it will be delivered today either - since they promised that yesterday as well.
