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November 2025 by saeun song
Staff didn't ask or tell me the envelope price and ripped me off. Asked me to pay 45 dollars for the tiny light parcel.
Didn't tell me how much would that be. He just said every ups store has different price. Doesn't make sense
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November 2025 by The Observer
Normally this plac isn't bad, I go in, drop-off my package at the front desk. Get my receipt and off I go. But today the guy working the desk wanted my to put the package away I. Thr back , which his his job to do. Total lazy behavior, asking a customer to do his job because he didn't eant to carry it there himself. Guy should look for another job, he might acaillt appreciate the one he has in today's environment.
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November 2025 by Tu
Update: Yasshar, the owner, kindly offered to retake my photo. Much appreciated. Thank you!
If you’re going to charge $30 for passport photos at least take a second to tell the customer that their hair is messed up and looks bad after you take the photo. Or take a moment to show them the photo before you print it.
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November 2025 by Mary
BUYER BEWARE: Here's what I read online when pricing passport photos at UPS in Etobicoke AND Toronto: Passport photos at The UPS Store in Etobicoke cost $19.99 plus tax for 2 hard copies or 1 digital copy......
The price for UPS passport photos in Toronto typically ranges from about $15 to $25 plus tax, depending on what you need. For example, you can get two hard copies for around $15, while a set of two hard copies plus a digital copy costs about $25.
BASED ON THOSE PRICES, I had them taken at UPS store at 818 The Queensway. I was shocked when my bill was $29.92+ tax = $33.81 for two photos!
I called several other stores...Walmart $18.99, Shoppers $19.99, Other UPS stores $19.20, $23.99, $24.99. THIS LOCATION DARES TO CHARGE $29.92+TAX.....
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November 2025 by Gene Chan
Thank you so much for sorting out our passport photos!
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November 2025 by Julian L
Wwromg location
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October 2025 by zeel Brahmbhatt
The Store provided excellent service for my printing and scanning needs! Everything was done perfectly—high-quality prints and smooth scanning. The staff are courteous, efficient, and always ready to help.
Every visit is smooth and professional, whether it’s for shipping or printing.
The store is well-managed and very customer-focused.
Highly recommend this UPS Store for their outstanding service and reliability!
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October 2025 by Sherry Zarei
Poor customer service. They overcharge customers without telling them in advance! Definitely untrustworthy. Never going back!
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September 2025 by Erfan Yarbakhti
Had a great experience here! My shipment was handled quickly and professionally. The staff were very helpful and made the process super easy. Highly recommend!
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September 2025 by Danelle Martin
Incredible experience today!
The gentleman who helped me with 2 shipments (one within Canada and one to USA) was patience and knowledgeable! Helped me to complete the paperwork, presented shipment options and advised on current issues to consider for US shipment and the extra custom duties he has heard other customers getting slammed with once shipments arrive by ground. He also kindly offered his phone charger when my phone was about to died, so i could contact the receiver to confirm details of shipment. My timing was perfect, and my boxes left the store on the truck even before i did, and thanks for the swift and efficient service, they were all properly labeled and ready to go. He also offered to email me a digital copy of my receipt so it was easier for my business to reconcile the charges after.
Would highly recommend this location, as someone who doesn't do too much courier shipping, it was an amazing experience! I would come back again!!
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August 2025 by Quynh Tram Le
I had such a great experience at this UPS location today! I went in to ship a package and was warmly greeted and assisted by Sabarish. He was so kind, patient, and professional. He made the whole process smooth and stress-free.
It’s not just about sending a package, it’s about how you’re treated, and I truly felt cared for here. Thank you so much for your wonderful service, you deserve more than 5 stars!
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July 2025 by Yehor Plakhotia
Best services. Totally recommend this place. Best staff.
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July 2025 by Spencer S
Jaimini is a top-notch professional who went out of her way to ensure I had all of my needs met. Definitely recommend this location + Jaimini for her professionalism.
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June 2025 by Gaby Gonzalez
Sabarish is very kind and fast. He served 4 people in under a minute. Super nice guy and very helpful. I highly recommend
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June 2025 by Sabrina Mohamed
Jaimini took passport photos for me and my family she was incredibly patient with us and extremely kind. Thanks for your help and wonderful customer service.
