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December 2023 by Ashkaran Singh
"Today i.e 3 December, 2023 used a uhaul and unfortunately had a worst experience of my life at the billing counter.The employees don't even know how to treat a customer and they are ill-mannered.The equipment provided was not in the best condition, and there were delays in the pick-up process as it was delayed for 4 hours due to which i lost alot of time and money as well. Additionally, the customer service was lacking, with representatives seeming unprepared to handle inquiries and concerns. Overall, the entire rental service fell short of expectations and left me dissatisfied with the experience."Never ever go for UHAULTry something else but a very big NO to uhaul services.
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November 2023 by Frank Holguin
Moving on Oct 28, from Mississauga to Chatham (halfway between London and Windsor) almost 3 hrs drive. On Oct 6, I reserved a 15’ truck (it was gonna be tight, but a friend would help me with his van) picking it up in Etobicoke and returning it at one of their dealers in Chatham. Comes Oct 27 (one day before my moving) and they called to tell me that they only had a 10’ truck available for me. They didn’t even have another truck or van, that I was willing to rent even if I meant to spent more money. Because of that I had to drive to Chatham, return to Mississauga, and go back to Chatham. What was supposed to be a three hours drive turned out to be a 9 hours one. Thank you.
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November 2023 by Richard Kirchknopf
there was a little confusion with the start/end date with the flex rate. But the sales rep fixed it up.The truck had a check tire pressure light on the whole time. The service person said it is not a problem. Still an annoying thing to have on. The sales person lent us a padlock. And the prices for boxes and other equipment is much cheaper than home depot or other hardware stores. One item of information that would be helpful is to know what the fuel consumption of the truck is for topping up the tank. I was able to figure out it was 13 mpg (18 L/100 km). But only because I pushed the right button that told me. overall it was a good experience.
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November 2023 by Eisa Lee
Had our hitch installed 2 months ago. The hitch itself is great but they damaged our car during installation. Told the store and emailed manager but zero response.
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November 2023 by sasha patapau
Not professional service at all. When I mentioned that their parking is full of nails and other metal pieces, they said that they did not serve me instead of trying feedback into consideration and cleaning the parking area. Not coming back again!
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October 2023 by Mike Sadowski
check in and check out were quick and easy. was as good as it could be. only way it would have been better would be if the ride was free :P
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October 2023 by Yevgen Boyko
Had a great experience at this location, my was even able to get the truck a bit earlier and adjust the time to return later.Everything was clean and the worker was polite.Truck was a little wobbly in wheels, but had no issues overall.
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October 2023 by Stanislav Reitar
Great reliable source. I had rented a car trailer, was easy to reserve and operate. Great stuff and fair price. Highly recommend this U-haul service.
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September 2023 by Arshdeep Brar
Work Shucker, was waiting for some representative in office but no one showed up for 10 minutes. Went back in yard and the employee was killing time by watching reels on instagram in some u haul truck. maybe some communication classes should be provided ??
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September 2023 by Leah Blake
It’s so dumb you have to bring it back to location I tired calling to confirm the reservation and the women was so rude! She put me on hold without even letting me know then hung up on me! Of course she didn’t even try to call back.There’s parking at the location…. Drop off is a mess, would honestly never ever use U-Haul again
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September 2023 by David H
Thank you! Paul S & all the staff I spoke with were very friendly and helpful. I had a minor delay getting my van because it was parked in between 2 other vans, but the staff member quickly navigated it out of its spot, turned on the AC for me & rolled down the window to make sure it would be comfortable when I got in. I also had the good fortune of driving one of the newer cargo vans and they are a dream to drive. The ride is so smooth and the vehicle features like the back doors, side mirrors and gas tank opening were thoughtfully designed.
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September 2023 by Latisha Hamilton
I'd pass on this location. Made a reservation here about a month ago. This morning I get a call from a location almost 45 minutes away to confirm my reservation, only I never reserved there and was confused. The Uhaul store called me said their notes showed that someone called me from Queensway (this location) and let me know about the issues and changes... only that never happened. No missed calls and no voice messages. Not only is the truck not available, the new location is 1.5 hours just to pick up. No notifications or contact from this location at all. Perhaps a blessing in disguise.... I would avoid this place.
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September 2023 by R C
I've used this location at least 3 or 4 times including this last one. They always have a good selection of trailers when I need one as long as I don't wait until the last minute. Online reservations seem to work fine, but realize that if you arrive right at your reservation time, there may be people in line ahead of you as there isn't a separate line for reservations. Minor inconvenience. This time I only had to wait for 2 people ahead of me and it was quick. For the return, I arrived a few minutes before opening to try to drop off the trailer in time to get to work. The person at the counter told me it wasn't 7am yet, which is fine, so went back to my truck. Thumbs up for Brayden (based on the name on the receipt) for being very friendly and helpful for coming right out and starting the check-in process. I read some reviews where people said they were misbilled, but my charges were always correct. The web site is a little confusing when they keep asking you if you want to add this or that after you've selected your trailer, so just make sure you read each page and decline if you don't want it. I'd take a half star off for that but I think this review is supposed to reflect this specific location so I won't.
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September 2023 by Jhanelle Simpson
Waited in line for 30 min to purchase an item (while believing the front cashier were still assisting the two individuals in front of us). Eventually as the line became longer I asked about the hold up and was told POS system not working. Apparently it hadn’t been working for over an hour before i entered the store and with no timeline for when it would be up and running. I appreciate it’s not the staff’s fault that the system is down but I wish it would have been communicated to the 4 of us waiting in line so that we could have made a decision on whether or not we wished to wait. It was a waste of time and had I not asked I would not have been told.
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September 2023 by Antony Niro
All went as expected! Mobile checkin worked and I was phoned the day before the rental to ensure I knew there was no customer parking on the lot. I was also upgraded at no extra charge. This location operates like a professional car rental company at an airport.
