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September 2023 by Dylan Vines
Your virtual assistant is terrible, I ask one question and I get nothing useful, I'd rather talk to a real person then your assistant who doesn't assist
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September 2023 by Chris Mann
It's an RBC Bank. Staff is nice, Place is clean.
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July 2023 by Charles Chamberlain
Not only is this a bank but it doubles as a hostel. There always someone sleeping in the front foyer by the atm.I don't feel comfortable using the atm at this location ...
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July 2023 by Fadawi
Heather is the best I have ever got from RBC service she went above and beyond to open an account for my son 13 years and went through everything and answered all my question thanks Heather for great customer service I have ever gotten
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April 2023 by Madeleine Carere
The automated messages as soon as you call are very frustrating. I’d also rather partner with a bank that prioritizes and respects the land and Indigenous rights.
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December 2020 by Galaxy 29TH
No follow up even after leaving messages with a mortgage advisor. When we called customer service they told us our request was already approved and that we would have to wait to hear back from our advisor at our branch.Add on: We changed our advisor at this branch and received much better service and follow up.
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December 2020 by The Organic Chef Young-Barker
Knowlegable and customer friendly staff located in downtown Fergus. Great support in this challenging times to know your financial institution has your back!
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December 2019 by Ralph Sarc
Love the Branch and Staff however hate the new automated telephone answering agent!!Tried to make an appointment to meet with my personal banker this morning and can no longer reach the small town Fergus Branch without suffering through unwanted bank advertising, account number entries and once finally connecting with a human answering all the question again.Finally hung up and visited the branch and made the appointment in person!New system sucks!!!!
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December 2018 by Luke Marshall
Very Friendly and helpful team at this location the only reason for 4 stars and not 5 is that the ATMs don't have the options that the TD ATMs have. other then that, the customer service rocks and there's always parking nearby in spite of this summers construction! Keep up the good work !
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December 2018 by Karen Baxter
Be prepared to stay on the line and listen to a million sales pitch about going paperless, and login in to do your banking electronically - they lost all the personal touch and customer service, now you have to listen to bad music and unsolicited sales pitch. horrible.
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December 2018 by B Quinn
Yes... the staff is friendly... too friendly... you have to wait 15 minutes in line to get to a bank teller because they're too busy talking to everyone about everything unrelated to banking. Visiting a bank these days is a complete waste of time...
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December 2018 by Baber Abbas
Amazing customer service as they take the time to talk to you and get to know you.
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December 2018 by Matt Lillie
Pros:Friendly staffCons:Limited parkingOnly open late on Thursdays
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December 2017 by Feren Llewellyn
Atrocious customer service!!!!!
