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February 2024 by Harsh Yadav
Pathetic store. Customer service is non-existant and everyone is either lost or not present at the counter. Will never go back to this store
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January 2024 by Trevor Horne
If you haven’t been to this Fort Erie Rona, I suggest you go check it out . I’ve personally gone here for all my supplies for years and Jeff, Phyllis, Mike, Art, and all the other guys and gals at this Fort Erie Rona branch are some of the friendliest and nicest staff I have met at any construction supply place. They always go above and beyond to be helpful and knowledgeable. Don’t take my word for it go check these guys out yourselfThank You from all of us at HornesHomeRenos.
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July 2023 by Brandon Little
The staff was great, and was especially kind to my son. I’ll be back
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June 2023 by Leanne Watkins
Great super friendly staff. If they don't have it in stock theyre more than willing to order it for you. Very helpful. Jeff, who runs it is a great guy, always willing to help out and give you a competitive price. Someone who reviewed said they're hours but they weren't correct. Maybe it was COVID hours, But hey're currently open till 5:30 Monday to Friday, Saturday til 5 p.m. and Sunday they close at 3. Not the best hours, but that's probably why they're still so damn friendly.
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April 2023 by Wes Atkinson
Always helpful when in need of info. I shop at this location weekly.
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March 2023 by Jonathan Baldin
Not a great experience when you need something from the yard near closing time. Especially when they close so early.
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December 2022 by Derek Joon
Rona Fort Erie is a great place for all your home needs, plumbing, electrical, renovation needs and lumber. All the staff are friendly and helpful can't beat Rona.
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December 2022 by V -
Nothing bad to say about the staff, female manager or supervisor is very friendly. Organized nicely. Lots to find here.
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November 2022 by Joanne Hickey
First given wrong insulation product then returned and had to go with a different product for size.The gentleman in the yard said it had a different square footage but when I went to the desk so I could pay any difference I questioned the coverage and was told it was the same.I was happy to get a refund of almost $10 but when I unloaded it I found it was only half the Sq ft.Since I was already paying someone I decided to just push it and get more thus doubling my original expenditure. I decided to go online and found a product at Home Depot that had double the coverage for about $15 more. Needles to say with all this I won't be returning to Rona but will now deal elsewhere.I have been a loyal customer for years doing lots of renovation but this is ridiculous
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November 2022 by michael harvey
Staff is great. Problem I have is you guys choose to close 4pm Saturday and close all day Sunday as if people don't do renos on Sunday their days off from work? So that just means I'm traveling to home depot now to get the materials to get the bathroom reno complete. Floors, vanities, shower trim, framing drywall , plumbing supplies, paint...etc. there's a few thousand not spent locally.
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October 2022 by Darren Lund
Google hours show 6:00 but like all businesses they adjusted hours but don’t update their google page.Closes at 5:00pm on Monday. Thanks Rona.
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September 2022 by Sara Greene
Let me first say that any comments about bad customer service should be completely ignored! I'm a single mom renovating my house with little to no knowledge of what the heck I'm doing. Every time I go to the Fort Erie Rona The staff takes extra time to explain to me how parts work, what tools might be needed and explain a step-by-step process on what I need to do. If a part is not available at their store, they've given me detailed instructions on what I need and send me somewhere that may have what I need in stock. They have been lifesavers!Thank you Fort Erie Rona staff for making these projects a lot less intimidating and giving me the confidence and advice to complete my tasks :)
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August 2022 by June Beasley
In the two and a half years I’ve lived here.. THEY NEVER ANSWERED THE PHONE ONCE!!!??? WTF!!!
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July 2022 by Donna Pratt
I cannot give this Rona any stars, but I could not post until I gave it one. The customer service at this location does not exist. This is my third trip to this store in the six years I have lived in Fort Erie. I keep thinking it will get better, but sadly no. I agree with the other review, drive to the Falls to Home Depot or Rona.
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July 2022 by Anthony G
Hopefully Fort Erie gets a Depot in the future and it swallows this place whole. The lack of competition in the area has left this place with the worlds smallest selection, tons of out of stock items and some of the worst customer service you can get. Drive the 20min and go to Lowes or Depot in the Falls.
