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September 2023 by S B
Brought my car in for a warranty issue. At first they told me to bring it to where I bought it, Steinback Jeep, then they said they would look at it after I said it was a warranty issue. I explained the importance of having this issue fixed because I travel alot and the push button ignition is the only way to start my car, I could be stranded etc. The same issue happened again the day after I pick up my vehicle. I called them and asked for a printout of the work order, all they did was change a fuse! Poor skill, poor service. Now I have to drive my car 3 hours away to get a decent service on an issue that is covered by warranty. I left a poor review and asked for follow-up call, have not heard nothing from them. These guys give Jeep a bad name.
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August 2023 by Londa Christine Petkau
Not one bit impressed with this place!!!!! They took advantage of a low income senior today! Makes me sick to my stomach. He went there about 2 weeks ago and they had him thinking he needed to have a wheel alignment done when he was waiting to have parts replaced. He then went in again today to have the actual work done and had another wheel alignment done. He had to pay for 2 wheel alignment ts....they knew darn well that they were taking full advantage of a senior. There was absolutely no need for the first alignment when as soon as the new parts came in he would need to have one done again.
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July 2023 by M B
Service department doesn’t care about your vehicles if they have a manufacturing defect. We purchased this vehicle in 2019 from westend motors. We had Chrysler Canada open a case and they were going to pay for the defect, they literally had the paperwork ready to go. The manager of the service department didn’t have our best interests in mind. Didn’t go to bat for us even after we had 2 other licensed autobody mechanics say it’s a manufacturing defect. Looking at the bottom dollar instead of retaining a client. Well actually, multiple clients as our whole family bought from them in 2019 and none of us will step foot in that building again. Great place to make a sale, after service is awful.
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July 2023 by A Sok
Service department doesn’t care about your vehicles if they have a manufacturing defect. We purchased this vehicle in 2019 from westend motors. We had Chrysler Canada open a case and they were going to pay for the defect, they literally had the paperwork ready to go. The manager of the service department didn’t have our best interests in mind. Didn’t go to bat for us even after we had 2 other licensed autobody mechanics say it’s a manufacturing defect. Looking at the bottom dollar instead of retaining a client. Well actually, multiple clients as our whole family bought from them in 2019 and none of us will step foot in that building again. Great place to make a sale, after service is awful.
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May 2023 by K Bruyere
Always friendly and helpful service. Best dealership in town. They always go above and beyond!
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December 2022 by John Bruyere
Always the best of service
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August 2022 by A K
May see about financing a veichle here eventually.. idk... my mom and stepdad both got there veichles from here... and havent had any BAD problems .. I'll have to see.. friendly service anyway...needs to be more selection of veichles...not all brand new...or basically brand new... I've noticed that in north ontario there is barely any used veichles...back in eastern ontario...even the dealerships have 5 to 10 used veichles at all times...for "alright" prices...no complaints anyway...go check it out!
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August 2022 by T G
Great service. Always friendly to deal with.
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April 2022 by Lance Nelson
Top notch service team. Constantly going above and beyond to find the true root of the problem.
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January 2022 by Aaron Petrin
Buying from West End Motors was a great experience. My sales consultant, Gord, went above and beyond in all aspects. He helped me choose the right vehicle, kept me posted, and even checked-in after to make sure our needs were met. I would highly recommend West End Motors, for a trade-in of any brand vehicle. You’ll be in good hands. Their teamwork was also outstanding. Roy Avis and his team have got it right. They took care of all my needs, exceeding my expectations, at each stage in the process. Thank you and well done!
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December 2021 by Harry Toor
Just experienced a smooth transaction from West End Motors. Professionalism, courtesy and friendliness to its full extent. Picked up a Ford Transit today, James and Gord are the champs to make it effortless. Best part is that owner of the dealership came to say Hello regardless he was in crutches, just next level customer service. Can't be satisfied enough.
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December 2021 by katy clough
Great service and friendly staff. We stopped in on our way through with a problem with our 4 wheel drive. We aren't from fort Frances, but they still took care of us. They squeezed us in in and got the job done. Fast service. Would recommend.
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May 2021 by Dave Saunders
Just recently purchased a used truck from WestEnd Motors. First time customer for this dealership and I was treated like I had been shopping there for years. Excellent Service and Gord Winik sealed the deal. Recommend this dealership for friendly customer service and sales.
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February 2021 by Dwayne Hunking
I've been coming to this dealership for sales and service for 20 years . Always top quality service. Always friendly and helpful.
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February 2021 by Matt Jackson
Great service every time I've been there.
