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February 2024 by R Crockett
The sales and office staff are friendly but if the service department puts your life in danger friendliness doesn't mean much. They replaced the male 30 amp electric plug on my unit. This is a very simple repair, or at least it should be. On our first stop of a 3000 mile trip the plug threw a fault on the transfer switch. The plug was not attached to the cord properly. In fact it was very loose. I sensationalized an email to them about this issue because service never returns your initial calls and after talking to them to inform them what their service department was doing, the GM decided to drop me as a customer. Not sure why he thought I would be back.
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December 2023 by John Kolff
The camper that we purchased is great. Delivery was as expected. I live in North Carolina and wanted my bill if sale issued in US dollars and now realize that I should have asked for this before I paid them.Post-sale they are not as interested in performing this task. I am sure that it can be done but have not been successful
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November 2023 by Dave and Cathy
Perseverance and professionalism exemplify the efforts of 1000 Island RV management and staff. In particular, I would like to highlight the efforts of the Service Department, first under Matt and followed by Terra in their efforts to solve problems, which were eventually attributed and subsequently acknowledged by the company who manufactured the unit as some construction mistakes made during assembly of our new 2017 Class C RV. Unrelenting in their determination to rectify the issues, the management and staff of 1000 Island RV continued to pursue our concerns until all matters were resolved at no cost to us. This included some minor follow-up repairs and other matters which were identified long after the warranty period expired.Thank-you to all involved,Dave and Cathy
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October 2023 by JEN349
We went in a couple of weeks ago to trade in our very, very large trailer for a newer, smaller trailer, and I just couldn't say enough good things about everyone here. Our trade-in became rather complicated due to difficulty in actually getting the trailer available for them to pick up and then when more damage to the old trailer was found than we were aware of but everyone was so kind and fair and made everything so easy to get the trade in done and us set up with our new trailer. Clara was absolutely fantastic. She's just so very friendly and incredibly knowledgeable and everyone else we spoke with was as well, from Lennea who assisted us with payment information, Jason in the service department and the extremely knowledgeable gentleman who showed us all the logistics of the new trailer. Both myself and my husband were extremely pleased with our whole experience there, and I would absolutely recommend this location to anyone looking for a new/used trailer or any kind of trailer service.
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October 2023 by Jo-Ann Demers
Did not even exit the building to see if we required assistance. Guess they don't need the business.
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September 2023 by Meredith Douglas
Efficient and friendly staff for our whole experience. Would definitely recommend.
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September 2023 by GREGG GILMORE
They were very accommodating during our purchase, our salesman Brett met us after hours and allowed us the time to make our purchase. Very kind and friendly staff. Thank you all for a great experience.
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September 2023 by flory li
Very disappointed again for this dealership, you can’t get any support from them.Firstly water heater problem, they wanted to blame me for the winterization, but have to admit it’s their problem and fixed under warranty.Now the rear camera doesn’t work from day one, I wanted to get a replacement because it is a assistance for backing up, and doesn’t reply my concern, just kicking balls
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September 2023 by Eric Hensberger
Great place to do business, very courteous, friendly and professional
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September 2023 by Tam Amey
My aunt who has some physical disabilities just bought a trailer here and paid for set up and delivery. I have never been so horrified by the lack of professionalism the moment they were paid. They were 2 hours late delivering, they didn’t even finish setting up and did not properly level the trailer! Said they were going to get a drill and just never came back! Everyone at the park my aunt stays at comes over and asks if she knows her trailer isn’t level! And these people even left knowing the doors do not close and needed to be fixed! They did not finish the job they were paid to do and what they did do was not done correctly. My family and I who were there upon their arrival and set up were horrified at their work and lack of professionalism and inability to follow through. Would never go here again and wouldn’t trust them, I’d scream it from the roof tops. Took advantage of my disabled aunt and left her in a bad situation.
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September 2023 by Darlene Bailey
Great people to deal with
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August 2023 by Jordan Van Vlack
Excellent, fast and friendly service received by Thad and parts folks.
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July 2023 by Rhonda Freake
Fantastic friendly service!!!
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July 2023 by Sarah Westlake
We purchased a 31’ Transcend grand design Xplor travel trailer a couple of weeks ago and from the moment we arrived we received amazing service from everyone we were in contact with. Our sales person Chantalle Lappan was extremely friendly and knowledgeable. She always had a smile on her face. We would recommend her 100%. Actually all of the staff were friendly and full of smiles. We would recommend anyone looking to purchase a trailer absolutely check them out. Thank you for an easy, smooth and friendly experience.
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July 2023 by Cindy Murray
Bought our second trailer from 1000 islands and the people and service just keep getting better. Chantelle Lappan made everything go so easy and worked hard for us to get everything we needed. I highly recommend her and the staff here for stress free dealing. Thank you so much Chantelle and staff for everything you all did to make this a joy.
