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March 2024 by Frank DeFranco
Been going fir yrs great pharmacy super convenient
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February 2024 by Brian Johst
submit prescription online next day pick up service very fast. pharmacist, very knowledgable and friendly
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December 2023 by Leeann Lake
Always a friendly face to greet you ! This is a wonderful pharmacy .
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May 2023 by Ashleigh Wilson
Staff are so friendly and helpful!
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October 2022 by Donald Wong
Edit:Our issue was resolved after the initial review. Here is hoping that future dealings will be smoother.Original review:We are not the type to write any reviews but felt that it was important to share our experience at this pharmacy. We moved to the area 3 months ago and decided to give this place a try as I am on long term prescription medicine.Things were fine until about 8 weeks ago, there was an issue with our insurance and needed a bit of coordination between the pharmacy and my doctor to sort out. At the time, pharmacist #1 said that they will reach out and sort things out.Background info - We have encountered this exact same issue before and it took our previous pharmacy 2 days to have it resolved.2 weeks later, we have not heard back so we called to follow up and spoke with pharmacist #2 who has no idea what we were talking about and advised that she would need to chat with pharmacist#1 who would then follow up with us.Another 2 weeks went by, we did not hear back from anyone again so we followed up again. We spoke with pharmacist #2 who gave us the same response, forgetting our entire first conversation. As last time we were told they would speak with pharmacist #1 and will follow up.One more week gone by with no response, we followed up again and was told that the insurance issue has been resolved and we would need to go in for the refund. We dropped by today to get that done and to our dismay spoke with another person who again was clueless. We were told that they do not have the receipt to refund us as they thought it was already done and cannot produce a new receipt due to technical reasons and once again we we were told to come back another day.The complete dysfunction and lack of coordination we encountered at this place is abysmal. Never at any point we had any follow up within a reasonable time frame. Each time we had reached out was met with run around with no substance in their responses. This has been gone on for 8 weeks and things are still not resolved.Things are fine when there isn't any issues, pharmacies fill prescriptions. However our experience shows that should any issues come up, don't expect this place to provide any timely or reasonable service.
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July 2022 by Sabrina Fahselt
By far the best pharmacy I have used. Susan and Grace are so friendly and helpful. They go above and beyond and always make sure you understand what medication you are taking, why you are taking it, and what could interfere with it. I drive the 30 minutes to this pharmacy because of how wonderful they are. So worth it!!!
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April 2022 by Maria Weavers
I love this pharmacy. They are so kind and helpful.
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March 2021 by Ashley Hatt
The best pharmacy to deal with ever! Susan is amazing and goes above and beyond. One time there was an issue with billing to my insurance and she got on the phone right away and had it resolved for me. Very easy to deal with and have prescriptions refilled.
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March 2021 by Karen Yong
Susan always give helping hand whenever I have questions about the drugs, her service is excellent! Grace also very helpful. I prefer DrugSmart Pharmacy than any other Pharmacy in Keswick
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March 2021 by Brian Segal
I am so happy I switched to this pharmacy. Susan is the best pharmacist, always goes above and beyond.
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March 2021 by Briana Marie
I’ve been using this pharmacy since I switched doctors and I will never use another pharmacy or doctor’s office. Susan, the pharmacist always goes above and beyond to ensure that I am happy when I leave there and genuinely cares about the wellbeing of who she is serving. The staff that work within the medical clinic are always friendly and extremely helpful. Dr. Matin is a friendly, patient, compassionate and nonjudgemental doctor which is what I need considering I have been dealing with health issues for years. She is thorough and will listen to you and provide options; on top of that she follows up to makes sure things are working. I am beyond satisfied working with this family medical centre.
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March 2021 by Jeff Kolasser
I picked up a prescription from this pharmacy today 05/28/20 during covid 19. The family practice would not let me in because I did not have a mask, I identified that I am asthmatic and wearing one could cause an asthma attack. I was asked to wait outside. The pharmacist came out side to get my name for my prescription. When my prescription was ready she brought it outside and then asked for my card so that she could use the debit machine to pay for my prescription (They wouldn't let me in to pay). About a 1/2 hour after I left I noticed I did not have my card, I went back to the pharmacy and asked for my card. The pharmacist argued with me that she gave my card back to me, I say argued because when I asked her to double check she said " I no need" her exact words multiple times. After I repeatedly insisted for her to double check, she finally did. The card was not there and I still do not have my card, the card can be replaced but the the lack of respect to a customer is inexcusable. To argue with a customer saying "I no need" when a simple " I will double check for you" would have made me say thank you and I would have been on my way. The arrogance and disrespect for a customer that I experienced today, whether right or wrong can make or break a business. Going forward I will ensure that my prescriptions will be filled by another pharmacy.
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July 2020 by Angela Yee
I received the best service at this pharmacy. They were efficient and friendly. The pharmacist, Susan, went above and beyond to help me and answered all my questions (including the embarrassing ones!) with patience. Brought my grandmother here, blister packs and medications are always prepared in a timely manner!
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July 2020 by Darlene Stewart
This Pharmacy is like no other, I love going in to pick up medication and am educated while I am there. The staff go out of their way to help in anyway they can !!!!! Thank you so much for your excellent service :)
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July 2020 by Vipul Patel
Excellent service is an under statement.Susan is standout in this shining pharmacykeep up the best work...Thank you deeply
