Bath Depot Ottawa (Gloucester) offers a vast selection of quality products for bathroom and kitchen renovations, including tubs, showers, faucets, vanities, toilets, and cabinets at affordable prices. Customers describe the merchandise as very nice, with a modern look, and note the reasonable cost. The store itself is clean, nice, and well-organized, with products like toilets well displayed on the floor. The staff receives consistent praise for being fantastic, super knowledgeable, friendly, professional, and helpful. They provide great customer service and support, with specific appreciation for their honesty, wealth of knowledge, and ability to make customers feel like important clients. Staff members are noted for being quick-witted, fun, positive, and radiant, offering solutions to renovation challenges and ensuring customers make informed decisions. The service experience is described as amazing, with a team that gets things done. Overall, customers report a very positive experience, from in-store consultations to delivery, noting that products arrive on time and are well-packed. The quality of items, such as shower stalls, is highlighted as impressive and not flimsy. Many customers express thanks for the good service and indicate they will return for all their renovation needs.
As a contractor, I am used to supply stores being disorganized, rushed and stressful. At this location, Lise and Andrew were outstanding with their service major. Each line item was correct before purchase and assured me of a delivery time easy and simple. Great service great products will be ordering through them again... read full comment
August 2025
Excellent service and shopping experience with Ali’s assistance. Very knowledgeable. We followed his advice on the selection of bathroom features and accessories, no regrets. One shower head hose was leaking, Ali replaced it under the warranty without hassles. Definitely my go to place and location for bathrooms.
February 2025
It was my first time ordering from the store. Great service. There was an issue with my order. The lights that i ordered with my light fixture didn't fit. Braedie went above and beyond and find a solution and even refunded me the lights bulb ! I recommend that store 100%
