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November 2024 by Asiram Chokomolin
Went to the Sudbury store this evening. Lots of staff working. Was in the store for about 40 minutes. No one even approached us to ask us if we needed any help. Members of the staff were chatting with each other, ignoring customers. Had some questions about some earbuds, but no help. Tried to get the attention of some staff (saw about 7 staff members around that area), but they just kept talking to each other without acknowleging any customers around. Upon leaving the store, the staff at the door were on their phones ignoring customers coming in and out of the store. This store needs to work on their customer service.
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November 2024 by Allan Chokomolin
I don't normally give a low score..but if you're going to have a phone number for the store, someone should answer it and not go to a message machine, and not even give an option to speak to someone on site.
New review****was just in the Sudbury store looking to get earbuds but couldn't find the certain brand that I was looking for. There must have been about 6 to 8 "workers" milling about, I'm obviously not able to find what I'm looking for as I was going around in circles and not one of the people milling about came to ask if I needed help. They were all too busy having personal chats with each other or with friends in the store. What happened to customer service?
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November 2024 by Garrett Wallace
Received a wireless speaker as a gift from an out of town friend. Attempted to do an exchange at my local store (well within 30-days of purchase date) and was told that I needed a receipt for any returns or exchanges. Friend did not take a receipt when he bought it understanding that most brick and mortar retailers dont need them anymore for a credit at the very least. Was told by this store's customer service department that I need the receipt for even an exchange of the product and that without one I should "mail the speaker to my friend for them to return" or "drive it to the store purchased at myself" to do an exchange. This is all despite the item being in brand new condition, all together with all parts and accessories, and a very gently opened package (I used to work retail sales). All I wanted was an exchange and not any money back!
I contacted online support, was told the same thing as at the store level but was also told it was now outside the 30-day return policy. Thanksgiving and a week long family vacation delayed my contact with the online personnel.
Not very happy, and will be shopping at other retailers with better exchange periods and policies in the future. Ones where I dont need to drive from Sudbury to the GTA area to make a return or exchange. Sad to see Best Buy at a low in customer service like this. Unfortunately, I think this will be my last time doing any sort of shopping with the company.
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October 2024 by Gul “Roam” A
“Don’t Order from here”
They didn’t return our item which is totally okay to open the package and see the product. And my 250$ is gone?? They seem approachable and kind but they don’t help you. Everybody from india it is not diverse. Like walmart. I am so regretting. In Toronto they accepted my return tech products many times without asking anything. This best buy acting like best buy their personal store?? so cheap behaviour ?
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October 2024 by William Hall
Fraser went above and beyond to help me out while trying to find a charging cable for my son’s laptop. All of the universal chargers did not have the specific charging port. Fraser spent some time and was able to come up with a solution thankfully!
Thank you Fraser and the team at Best Buy Sudbury for all of your amazing assistance!
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September 2024 by Kory Carroll
Vasundhra at customer service, among others around the store were EXTREMELY helpful in getting me set up for a camera purchase, as well as a warranty, all without pushing me to buy the most expensive products as a beginner. I will absolutely come back. Strongly recommend!
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September 2024 by lyle recollet
Stood around for 20 minutes.. needed some questions answered. Not sure if it was Self-service.. no one around to help or to answer questions
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September 2024 by Deborah Gatenby
DO NOT ORDER FROM HERE!!!!
I ordered a stackable Electrolux washer/dryer on June 26, I was contacted about delivery on July 16, and donated my side by side units a few days beforehand. Then I got a call saying my delivery was delayed until July 30 or 31... kept calling back - like 5 times now, with constant apologies and promises that my issue was being escalated to corporate. Now it is August 20, and I STILL do not have a confirmed delivery date. This is OUTRAGEOUS, how can a retailer justify 2 months to deliver a purchase? They haven't even discounted the $255+ tax that they charged me for delivery, a delivery that will be at least 6 weeks later than promised - if it ever gets delivered at all (and I am justifiably skeptical at this point). I strongly recommend you take your business somewhere else, and I will be filing a complaint with the Better Business Bureau as well. Shame on Best Buy - they should rebrand as WORST Buy ?
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August 2024 by Kylie Wright
Wanted to buy a new phone and there was a deal of a free smart watch with it. They told me I couldn't have the watch and wouldn't get the deal online either as it was allegedly sold out. Purchased via vest buy website that same day and got my phone and free watch in days..... Disappointed with in store service
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August 2024 by Ashley OConnor
Rating is for their Geek Squad team - Jaggat (sp?) was super friendly and helpful with my walk-in support request. I also observed his colleague Eli (sp?) provide similar pleasant and helpful service to fellow walk-ins. Kudos to this staff. Thank you for being so friendly and helpful.
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July 2024 by Serhii Mironov (Mir0I)
I encountered terrible service in this store. When purchasing the product, the employee offered to purchase a membership as additional insurance in case of problems with the product, with the POSSIBILITY of cancellation at ANY TIME! As a result, the purchased product did not fit and was returned with all conditions. But it turned out to be impossible to cancel the membership within 1 year, or cancel with an annual subscription payment of $270! As a result, due to an incompetent employee, I lost money that I could have spent in this store and plus several hours on the phone to cancel this subscription! Read carefully and ask your employees again what could be a useless waste of money, which you cannot refuse as easily as spending it!
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July 2024 by B
Stopped by today to pick up a laptop. I stood around waiting for help for about 10-15mins. Unfortunately the employees were too busy standing around socializing with one another to notice. What a crock! Guess that’s what you get for trying to shop locally!
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July 2024 by Shane Roy
5 star review pending on how best buy treats my experience trying to place an online order for 2000+$ and it was canceled twice and had the nerve to blame my pay pal details which I've used across the internet without issue.
Reply to "owner": ah yes I tried this lol yeah.... I don't think you want me to post my experience here on this review I promise you that.
So to update I reached the point of no return and went into the box store and paid in full lol expecting to get it today but I lost a day with the repeat cancelations now I won't have my item on time.
Because it was ordered in store online support can't credit or compensate lol so let's go drive all the way to the store for a 25$ credit. I spent 2000+$ on this and yeah. I'm thoroughly disappointed.
You guys have systems you have my name and you know who I am. I don't wanna chase my compensation. Do whatever is in your power to make this right without me begging for it.
If I don't edit my review folks you know what's up.
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July 2024 by Lloyd Cutler
"Scan this QR code to see our selection" aka you should have just stayed home and shopped online. We'll lesson learned, I found a better deal from a better company
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June 2024 by R D
I wanted to call the local store to inquire about if they had the tools to repair my laptop as the official HP website suggested. I was given an automated person to navigate what in specific I needed with absolutely no way to speak to an actual representative. I went in circles with it until it told me to use the website because it can't help and then hung up on me.
It was absolutely atrocious.
