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December 2023 by shilpa sivakumar
Very bad customer service. On previous saturday, we went to the store to see some deals and want to buy it. When we were selecting the products, one staff (a girl in full black dress) came to offer triangle credit card from canadian tire. She wasted our time approximately above half an hour. 1. At first, we are not sure but we took it. So for the procedures, we need to give some infos, the first thing, without even asking she was not giving personal space for us. I was with my friend so he was taking the card. She was just going more close to him and without even asking his permission, she just took the phone from him to check, that we don’t like.2. We didn’t receive the email regarding the card purchase, we checked many times everywhere above 20 times may be, and she was just complaining us that, we were the only person who didn’t receive the email, rest of then got like that continuously. We didn’t like that because it’s not our fault. Her machine was not working and she was not able to get the receipt. She was very rude and keep complaining us.3. After sometime, we got late and we said we don’t want the card and we want to go, she said just come with me in the cashier section. She didn’t even ask us did we complete our purchase or not. What kind of staff is? If she is like this, customers won’t like it and they will get a bad impression about customer service in our mind. She said to follow us, we followed and she took us to self check out. I asked is this the way to go there, she was literally on her phone and was busy, she said no it’s the other way and we again walk from there after all we had ninja whole jar set with us.4. She asked the cashier over there about it, but nothing work out and again she complained to him that why you are not receiving the email. I was really frustrated at that time but didn’t said anything.When we came out, we will go to the other store of Canadian tire in future. It was frustrating and we had some plans to buy more things and she didn’t even asked us and forcefully taking us to the counter. The staff is not good, very rude and informal personality in workplace. Not a good customer service experience. The product we bought is really good but this was the problem. I hope canadian tire will take a look into it, into her.
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November 2023 by Kristina H
Bought a Christmas tree in January of this year. Was supposed to be a 7' Pine, got a 6.5' Spruce in the box instead. Getting ahold of customer service took forever, and then when stating situation to customer service, asked for manger, was directed to seasonal, whom then directed me back to customer service. I just want to exchange the tree with the one stated on box, but will not, due to not having a receipt, as stated by customed service. Canadian tire, please inspect your returns, before putting back to sell to public. Buyer beware when shopping at this location.
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November 2023 by Nicole Cad
extremely rude sales man named Steve or Stu (started with an S) working in the tire/auto center. he talked down on me, treated and talked to me as if I were stupid, ridiculed and embarrassed me for not being able to afford +$1000 on tires/ rims (went there for a quote), asking me “well what did you expect?!” & that I should “wait until Im a senior and am not receiving all the handouts”-not sure what he meant by that- after I had mentioned it was a bit out of my budget… we went on to arguing with me about the adjusting the pricing of the tires- as they were listed on sale online, and he argued that it was because the sale ended the previous day, however it was only the first day of the sale and argued with me about honouring the price that was listed online.. overall a very demeaning and disappointing experience, just said forget it and took my business else where.
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November 2023 by Dan Schwartz
6 * Star ServiceDear Mr. MacDonald or Alley - Thank you for such kind, polite and so helpful staff. You have a wonderful team. Nathan just helped a friend with so much help. He went above and beyond to help her. We'll never forgot how helpful he was during our stressful time.Best Wishes to Y'allDan
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November 2023 by Dave Osmani
Whats the point of filling everyones mailbox with flyers twice a week with sales that are never available. I just left the new sudbury store empty handed (again) because they no longer have one the items featured on the front page of their black friday flyer. The week long one that just started 5 hrs or so ago. Shame on this store for fooling me into thinking i may actually get a good price on something. Never again CT. I will take my business everywhere else now. Just for the constant inconvience of wasting my time.
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October 2023 by Lance St. Louis
Good ol' Canadian Tire. What's more to say. my go to place for tools and car parts and a little of everything else.
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October 2023 by Mahi Uddin
One of the best places to buy quality products but the price is a bit high if you compare with other shops.
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October 2023 by Nicole
Employee assisted me in finding the item I needed. Very pleasant, and her smile made me feel like I wasn't bothering her
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August 2023 by Claudia Peralta
Love going Canadian Tire the girls at the cashiers are friendly, always smiling excellent attitude always fast to fix any issues or concerns. Love it!???❤❤❤I pray for each one in these business have a blessing day at work and bring to their home abundance ? ? ?
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August 2023 by Beverly Price
Racist. Targeted my Indigenous boyfriend because he had a backpack on. TONS OF PEOPLE walking around with backpacks and large open top tote bags, rolling carts etc. But they said nothing to them. They claim it's their "policy" and if that's the case, an unnoticeable sign isn't enough. Have a person enforcing that, but to target the one Indigenous person in the store with a backpack on is disgusting. I won't EVER shop here again. Sad, because I previously loved Canadian Tire. But now we're off to Home Depot where I know we'll be treated with respect.*Picture of one of the MANY individuals in the store with a backpack, conveniently right by customer service visible to all representatives, but given she's white, they won't treat her the same way.
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August 2023 by G N
Nice one but they don’t follow the law on price policies about item wrongly priced and having to honour that price and staff talking to you in a condescending tone like it’s your fault they did a error and walk away with item and price away and stop talking to you the only reason getting 2 stars and not 1 is the choice of items they going to love the pictures and video everywhere else
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August 2023 by Catherine MacRenderson
We always choose to go to this location due to product availability & great customer service. Today we had an amazing experience with the worker (I believe her name is Aline) in the paint department. She was very helpful from assisting getting the right paint to giving amazing painting tips for us! She really made the process a lot easier for us. If you're looking at getting paint, I really hope she's there when you get it!
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June 2023 by Jaspreet Kaur Sangha
Quite a large store, vast varieties, and range of goods can be purchased here. Appreciate the cleanliness and service here.
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June 2023 by SpaceLazerKitty “Karii”
It's a good Canadian Tire, and it has obviously better quality than another generic household store.My only real complaint is that the aisles are too small. You can't even fit their own cart down the lanes without clashing into someone or taking up literally the whole aisle.Other then that it's solid.
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June 2023 by Andrés Martínez
Good assortment of items for home, sports and mechanical work. The line at the checkout sometimes takes a while.
