Purolator
Shipping CentersHours:
1300 Kelly Lake Rd, Greater Sudbury ON P3E 5P4 Hours
About Purolator
Purolator is a prominent integrated freight, package, and logistics provider in Canada, known for its extensive network and commitment to customer service. Many reviews highlight the attentive and professional staff who go above and beyond to assist customers. One user shared a positive experience where staff members helped expedite a package delivery to meet a tight deadline, resulting in successful delivery before an important event. Customers appreciate the polite and helpful attitude of the employees, particularly noting individuals who took the time to explain processes and ensure needs were met. However, not all experiences have been entirely positive. Some users reported issues with package delivery instructions not being followed, leading to inconvenience. One customer mentioned a problem where their package was sent back due to a missed delivery point, but acknowledged that customer support was responsive in addressing the issue. Overall, Purolator is recognized for its reliable service, although there are suggestions for improving adherence to delivery instructions. The company fosters a positive work environment, with employees who are eager to learn and help customers navigate their shipping needs.
Most Recent Reviews
April 2026
Very impressed with the high-tech diagnostic tools they use. Very precise!
April 2026
Every shipping company in Canada will deliver to my address. Purolator stops 2 km up the road and refuse to deliver to me .instead they will hold it at the depot for 5 days then return it to the sender . If I'm so lucky to figure out I have a package I then have to drive 50 mins one way to go and get it.
March 2026
Anytime I have went here for packages, I have had a good experience, knowledgeable and friendly staff.
I had an issue and they fixed it.
The staff member who helped me was very nice, a pleasure to deal with.
More Comments(99)
- Greater Sudbury, Ontario