Sephora is a welcoming shopping experience where individuality is celebrated, and fans can find a wide range of brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable options from the Sephora Collection. The business offers convenient in-store or curbside online order pick-up options, with friendly customer service being a highlight of the experience. At the New Sudbury shopping center, customers have praised the helpful and friendly sales associates, particularly after receiving a brow tint. At the Laselle shopping center in Sudbury, customers have raved about the exceptional service provided by the manager Sarah, who was noted for going above and beyond to assist customers. She has been described as awesome, cute, and truly amazing, with employees recognized for their kindness and helpfulness. Customers often commend the team's professionalism and their ability to recommend amazing products. While Sephora is typically excellent at greeting customers, there have been instances where acknowledgment was lacking during busy periods. The store is beautifully bright and organized, though some reviews suggest it would benefit from cleaning and dusting, especially around the checkout area. Overall, Sephora provides a positive shopping experience with its dedicated and friendly staff.
Thank you for good customer service and help me during my shopping last time i will be visit again soon.
September 2025
Like the staff at the place, I had a long list of thing to get and Emily helped me pick every single one of the items, really appreciate that, Thanks👍
July 2025
Staff is always friendly and willing to help. I love being greeted at the entrance and they're always smiling! I appreciate it. The only downside is they're usually out of products, but that isn't the staff's fault.
