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October 2023 by Ken Patterson
Serving new customers before dealing with existing customers.
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July 2023 by Kelly Yoon
I booked appointment with Tanya for mortgage pay off. She had no idea that why I am in front of her. Instead asking reason for visit, she stare at computer for whole time. Finally I asked her if she need my card and reason for visit. she said she is trying to find out why I am in her office. Instead asking me, she keep looking at computer for answer. I told her that BMO has my draft check for mortgage pay off. She gave check back to me and told me it's wrong amount and I have to give her another draft check. I told her it's what's left of balance and she keep saying it's wrong amount. She said I own them $500 more. Tanya did not explained for extra $500. This is my first mortgage pay off and I don't know the process. She suggest other way of payment but while I am try to ask questions, she keep cutting me off.I actually have to tell her "I am still speaking" and "Let me finish"I left Tanya's office with frustration.It was my big day paying off my mortgage and Tanya ruined it with her callous behavior.I went to RBC and told them what happen at BMO. RBC Teller explained to me reason for extra $500 and help me through.Thank you RBC and Tanya you are really horrible at your job.Thank you Tanya you convince me never to deal with BMO.your lack of professionalism really shines there.I hope rest of you colleges are not bad as you are.
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May 2023 by Veeraj Tokas
Everett Tucker assisted me for a wire transfer. Great job.
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May 2023 by Jennifer sutter
Tina, the customer representative that assisted me was very kind, patient, professional, supportive and helped solve my problem.
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February 2023 by Gaurav Singh
I wish I can give negative to the rep Tony. I have 5 star for all others in the branch. Including manager and other representatives. Raffi- he is excellent.Tony doesn’t know a thing, only good for smile exchanges. It always seems a BIG time waste when anything to do with Tony. This review is based on dealing with him at-least 10 times for different transactions. I just wish always whenever I come to this BMO to not to dealt anything with Tony. Train him again please or move him to something he is good at.Thank you.
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February 2023 by Jill Rowe
The guy who served me was very informative great personally thank you for helping
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February 2023 by Alexandre Pimenta
Unsuccessfully tried to do a bank draft for my house closing costs. The customer representative, Tony, brought in a lady as she needed to sign. Even though she had limit to do so, she refused to sign my bank draft. The money had been sitting in the account for 3 months and I even brought with me the closing papers (even though I didn't have to). They treated me like a criminal, as if I was doing something wrong when requesting the bank draft 6 days in advance of my closing date... Very disappointing service. Will likely close my BMO account after this experience.
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February 2022 by Ayman Ali
Unprofessional and look like they’re not there to work. Don’t waste your time and go somewhere else.
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February 2021 by Jayden Paul
Thank you BMO Grimpsy for hiring woderful people like TANYA KOZHUHAROVA- KAREYRA.She is very professional and welcoming. Thank you
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February 2021 by Mitchell Rooney
Dealt with Owen, he was great! Excellent service and highly recommend!
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February 2021 by Enzo Chiminelli
Very friendly and accommodating staff.
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February 2020 by Andrew Thiel
Great banking experience, friendly and helpful staff.
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February 2020 by Nagi Hanna
Since I started my businesses in Grimsby , I use BMO Grimsby . Great service and friendly staff . Great management . Thanks BMO for being my preferred business bank .
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February 2020 by Kristian Wolf
The competence level of their staff is alarming. The last 4 visits I've had have been filled with misinformation, mistakes and took forever. I don't enjoy leaving negative reviews but something has to be done
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February 2020 by mechanicalmind496
Not Impressed with service at this branch.
