RONA Grimsby is a store for renovation, construction, and home decoration projects. Multiple reviews highlight that the staff are fantastic, helpful, polite, professional, knowledgeable, and incredibly nice. Customers report receiving great help from employees across various departments, including lumber, contractor services, the paint center, and the garden centre. Staff members are noted for being on the ball, providing good tips on discount items to keep costs down, and genuinely caring about customer satisfaction without trying to upsell. One reviewer mentioned finding great bargains at the store recently. Specific examples of excellent service include a sales associate who helped with lumber and a freezer, even informing the customer about the store's rentable and super inexpensive van for delivery. Another employee in contractor services assisted in organizing a renovation while offering cost-saving advice. At the paint center, a staff member carefully compared options and costs, honestly pointed out a subtle colour mismatch, and prioritized the customer's happiness. In the garden centre, an employee remained happy and helpful despite extreme heat. Additionally, the service desk provided a full refund for a return without a receipt thanks to an employee who took the time to locate the purchase. Customers describe the staff as fantastic people and a keeper for sure, with one reviewer awarding 5 stars and expressing happiness with all the help received.
I stopped by yesterday and had questions about upcoming Black Friday sales while checking out. Joseph was kind enough to go out of his way to look up the item I was speaking of to answer my question. He was very helpful and thorough. Amazing customer service from him!
August 2024
Returned some extra material without original receipt but thanks to a young gentleman by the name of Joseph who took the time to look up the time and machine used earlier in the day was able to find my purchase and allow for a full refund, much appreciated, great employee, a keeper for sure. J.T.
July 2024
Was in garden centre last week on what seems like the hottest day ever. The lady at register ( Krystal ) was happy helpful and extremely polite. I can’t believe anyone was able to work there in the heat and still be so incredibly nice. This place has fantastic people.
