RONA Grimsby is a store for renovation, construction, and home decoration projects. Multiple reviews highlight that the staff are fantastic, helpful, polite, professional, knowledgeable, and incredibly nice. Customers report receiving great help from employees across various departments, including lumber, contractor services, the paint center, and the garden centre. Staff members are noted for being on the ball, providing good tips on discount items to keep costs down, and genuinely caring about customer satisfaction without trying to upsell. One reviewer mentioned finding great bargains at the store recently. Specific examples of excellent service include a sales associate who helped with lumber and a freezer, even informing the customer about the store's rentable and super inexpensive van for delivery. Another employee in contractor services assisted in organizing a renovation while offering cost-saving advice. At the paint center, a staff member carefully compared options and costs, honestly pointed out a subtle colour mismatch, and prioritized the customer's happiness. In the garden centre, an employee remained happy and helpful despite extreme heat. Additionally, the service desk provided a full refund for a return without a receipt thanks to an employee who took the time to locate the purchase. Customers describe the staff as fantastic people and a keeper for sure, with one reviewer awarding 5 stars and expressing happiness with all the help received.
Good customer service. Sabhya(manager) was very helpful.
November 2025
Great staff here always helpful when ya have questions! Great deals on all their appliances and tools and always have something worth a browse keep up the great work guys!!!
November 2025
I was just here to buy a snowblower and staff were super knowledgable about the products, which helped me decide to purchase one. I wasn't able to pick up today but they were happy to hold it until tomorrow. Great customer service, every time.
