RONA Grimsby is a store for renovation, construction, and home decoration projects. Multiple reviews highlight that the staff are fantastic, helpful, polite, professional, knowledgeable, and incredibly nice. Customers report receiving great help from employees across various departments, including lumber, contractor services, the paint center, and the garden centre. Staff members are noted for being on the ball, providing good tips on discount items to keep costs down, and genuinely caring about customer satisfaction without trying to upsell. One reviewer mentioned finding great bargains at the store recently.
Specific examples of excellent service include a sales associate who helped with lumber and a freezer, even informing the customer about the store's rentable and super inexpensive van for delivery. Another employee in contractor services assisted in organizing a renovation while offering cost-saving advice. At the paint center, a staff member carefully compared options and costs, honestly pointed out a subtle colour mismatch, and prioritized the customer's happiness. In the garden centre, an employee remained happy and helpful despite extreme heat. Additionally, the service desk provided a full refund for a return without a receipt thanks to an employee who took the time to locate the purchase. Customers describe the staff as fantastic people and a keeper for sure, with one reviewer awarding 5 stars and expressing happiness with all the help received.
First time in Grimsby Rona for a unique product not carried by all Rona outlets. Was politely helped by several Associates and left with the needed item.
August 2026
An employee greeted us at the front and guided us directly to the item we were looking for. He then loaded it onto the cart, guided us through to the checkout and helped us load it into the car. Excellent service. Thank you.
August 2026
Great selection AND the staff are really helpful and friendly!
