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January 2024 by J D
Went in to look for boots (Jan 15 3:30ish). Left as I did not even get a “hello” or any offer of help by both the girls at the counter
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January 2024 by Kelly Johnson
Love the new styles and the pillow walk insole in the shoes!
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December 2023 by A
I wont even put one star. Very rude . The store assistant manager is rude. They lied about black Friday sales price matching and return. Unfortunately i wont come back here again.
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November 2023 by QJ C
The service is terrible. The quality is awful. I wish there's choice of 0 star. I bought a pair of shoes last Sat. I wore only a day and walked only about 6000 steps. However, my feet got very painful. Then I just noticed that the heel and bottom of the shoes are very hard. They made my feet very uncomfortable. I went back to the store in the mall and tried to return them. The cashier said I wore a day outside, so I can't return them. It's so ridiculous! I am not coming back any more. Don't go!
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September 2023 by Nawel Tahraoui
If i could give 0 star i would totally , terrible customer service , they lied to my face and told me my order got cancelled and my order that i placed in their store doesn't exist!!but when i contacted customer service they said tthe sale associate made a huge mistake on my order which caused the issue , if you wanna shop at aldo avoid this location at all costs , it's just terrible
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April 2023 by manjushree sharma
I’m extremely disappointed with the experience I had at the store today. The sales agent was RACIST and UNETHICAL. She denies for the bag to be returned since the tag was physically there and wasn’t attached to the bag and declares it’s final sale while there were bags in the stores which did not have any tags attached. Never have I had these experience . The lady did not even apologize for her behaviour.
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January 2023 by Alexandra
I don't know if I have a problem with Aldo as a whole, but if you're going to shop from them, avoid this location at all costs.There is absolutely abysmal customer service from the sales associates, which comes on top of their condescension and blasé rudeness. I've left their store in tears twice, trying to do a simple return, which has finally been processed thanks to customer service.The sales associates initially refused the return on a clearly unworn pair of boots, forcing me to contact customer service who immediately agreed the boots were in perfectly sellable condition and were able to be returned. I then drove over an hour just for them to tell me, "We don't do returns on black friday." I explained the shoes were bought in October, I am from out of town, and had driven to the mall specifically for this, and they still refused to do the return and would not give me an explanation why.ALDO'S website speaks multitudes about the quality products and service they strive to put forward, and it's clear the girls at this specific location have never read their own contracts. They care nothing for basic human decency and are only interested in any tiny scraps of power they can wield. I will gladly never step foot in an ALDO again after my experience here.
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March 2022 by Ally Windsor
Nika was absolutely the sweetest! She helped me find the heels I was looking for & went above & beyond to make sure I left with something! Kindest soul I’ve spoken with in a long time! Thank you for your help today! I’ll be back for sure! Highly recommend going in when Nika is in:)
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March 2022 by Anna
Had really bad customer service experience at this store! I’d rather shop online for shoes than going back to this location!!
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February 2022 by M K
I never shop from Aldo before, and this holiday it was my first time that I ordered online from Aldo Canada, it was very disappointing and I feel I never back and shop from Aldo. I never get delivered my item, for the first order, your support told me that UPS lost the package and despite all those time that you waste from me you even never compensate it for the second order it is been 10 days after order and your support told me that my item now is lost by you in your store! I feel your service, your support and your website and whole shopping experience with you is awfully and totally waste of the time for me. I feel you are just wasting my time and do not offer even offer of compensation!!!
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September 2021 by Lisa Allison Scott - Campbell
Delightful young staff! Never ever has anyone been RUDE.... Two young ladies at various times in the last few years have assisted me with boots and ordering bags or footwear in my size. They are friendly, professional and know their inventory. They're very respectful of their older clientele. I enjoy going in even when I'm only window shopping
