-
October 2024 by Paul Van Buskirk
Struck a deer and had extensive front end damage to my car. This body shop is top notch and quickly repaired my car back to original operating condition. The exterior paint on my car looks better now than it ever did. To my surprise the interior of the car was also fully detailed after repairs were completed.. The employees are all very helpful and my car repairs were completed ahead of schedule.. This business also warranties all of their repairs. An excellent body shop that stands behind their work.
-
October 2024 by Julia S
Great communication and professional work.
-
October 2024 by Jeff
Started off strong but left with a bad taste in my mouth. Initial triage was great, but they dented my hatch during repair. Tried to send me home like this, blamed a 3rd party for the damage, and then messed up ordering the parts leading to a further one week delay. At least they inspected it after assembly on the 2nd go around, unlike the 1st.
-
July 2024 by Nick Tummillo
Great service. Couldn’t tell that there was any damage and even gave my car an inside and outside wash. Only complaint I could have is that I needed to call to see if my car was done, when I was told I’d be called. Other than that, great work!
-
June 2024 by Dave G
My insurance arranged for my car to be serviced at this location an hour away due to limited availability in my area. While they were considerate enough to tow my vehicle to their premises in Kitchener, there was subsequent journey from Kitchener to their Guelph location, which didn't faze me as long as my car was repaired. However, what ensued was a frustrating ordeal. Nearly a month passed before I finally received my car back, only to find it returned with broken parts, which included pieces of the door handles on the driver's and rear driver's side doors falling off, and my forward collision radar malfunctioning. Despite numerous calls and assurances from their service advisor, Kyle, promising callbacks that never materialized, they eventually picked up my car again to rectify the repairs. When they deemed it fixed, they assured me it was restored to "110%" per their words. However, upon asking about the radar, I was informed by the service technician that Kyle had failed to communicate this issue, and to compound matters, Kyle was now on vacation. While I appreciate their efforts in towing my car from a considerable distance and providing a rental during the second repair, the overall experience has been nothing short of a headache to endure.
UPDATE: After resorting to leaving negative review which led to finally getting everything on the fixed, Kyle asked that I change this review. My opinion is why would I do that and mask my experience, maybe just do better next time?
-
June 2024 by Aman Bhullar
I think I am in love with this location, I like how Elizabeth and Saige were very professional, kept on updating me about my vehicle and answered my each and every question. Sorry for one day late pickup at Brampton location. Guelph location is much better than Brampton. We have world’s best staff at Guelph Assured.
Thank you so much Elizabeth and Saige for all your help.
-
May 2024 by Lee and Sandra Ambrosini
Simply the best..love their professionalism and friendliness...thank you
-
May 2024 by Rebecca Holmes
Woooooow!! cannot get over how amazing this place is! i was in my first ever accident where i ended up in a ditch and my car came back unphased!! Assured did such an amazing job with the repairs you wouldn't even know the car was in an accident! also Elizabeth was a pleasure updating 2 times a week
-
May 2024 by John Edgecombe
Thank you so much for doing an amazing job in fixing my mother’s car. From the time we brought it in for the repair to the time we picked it up, the service was excellent. We were always informed of the progress of the repair and were given timely updates along the way. Kyle and Elizabeth were great
points of contact and we are extremely pleased with the quality of the work!
-
May 2024 by Bev
They were absolutely amazing. I am so impressed and would 100% recommend them. Incredible
-
February 2024 by George Pal
Bunch of ignorant insurance scammers
-
December 2023 by Stephanie Patterson
Assured Guelph went above and beyond for my auto repair. They got me in for a quote in a timely manner and the repairs were finished faster than expected!!! The damaged area looks flawless! At pickup they said they did a "quick interior detail" to clean any mess they would have left. No... they actually cleaned my filthy car including the backseat full of kid crumbs and my one inch thick dust collection on the dash !!! Thank YOUUU!
-
December 2023 by Michelle Massey
Great , friendly service and the body work on my car looks soooo good !
-
November 2023 by Rob Laba
Excellent work on my truck. I'm very happy with the results - matched the panels and blended perfectly. As someone who does mobile detail work I appreciate their attention to detail - even taking notes of my preferences beforehand. They were kind and understanding to a guy who spends far too much time trying to keep his truck looking new. The staff I spoke with were all friendly and spoke very highly of their technicians, who delivered excellent work.To the techs - thank you for your work, my truck looks much betterTo the office staff - thanks for your kind words and patience over the past 3 monthsOnce the insurance co had liability sorted out, Assured had my truck back to me in less than 2 days.
-
November 2023 by Patricia l Silverthorne
Excellent customer service. They kept me informed on the repairs. I liked that. My car came out of their body shop looking newer. They fought for me through the insurance claim. Nasty insurance. I can not say enough great things about Assured in Guelph. Great Team work. Thanks so much.
