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October 2023 by Ron Rooke
Chad will treat you right ✅️ Honest mechanics are the best!
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September 2023 by Uneeb Memon
Absolutely fantastic experience at Big Wheel.First time I’ve had a car without my dad around and I didn’t have a mechanic in Guelph. Couple days in of course I get something acting up, so came here on the recommendation of a friend.Could not be more satisfied. Nothing ended up being too serious with the car (thankfully), Chad explained everything clearly and sent me off with some good advice (both related and unrelated to the car haha)Will be back for routine stuff or if there’s another issue, and would highly recommend.
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September 2023 by Neil Aleks
Chad, the owner is a stand up guy. Did quality work quickly and helped me out in a pinch while I was on vacation. Punctual, organized and friendly.
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August 2023 by Brian furner
The team there is always great to deal with. Service is fast and priced reasonably.
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June 2023 by Szilvia M
Excellent service! Fast, excellent price, very friendly staff! I will come back
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June 2023 by Mark Mendonca
Great place to get your alignment done. Very knowledgeable, honest staff and fair prices. No B.S. over here. Will continue to go there as long as I drive?Service: Wheel alignment
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May 2023 by Cam Smith
I found Big Wheel when I could not get a quick appointment other places, used them several times over the years. The owners are very easy to deal with, friendly and professional, really rewarding my trust with excellent, accurate service with no details overlooked. Chad always goes above and beyond, recently saving me money by servicing my rear brakes (and fixing my parking brake, something which I was quoted as a $300 fix elsewhere!) when my car was in for front brakes. I have complete trust in Big Wheel, highly recommend.I really wanted to do two reviews, the above for service, and another showing what a great business this is. I can only submit one, so I will simply add here. We found a used car for my daughter, had issues with it on her third drive and had it towed to Big Wheel. The car was unsafe. Chad was not only willing to get involved, which got the car returned and our money back, but he was genuinely upset and concerned that an unscrupulous shop had let it pass safety. This kind of care speaks volumes...Chad and Big Wheel do things properly.
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April 2023 by Brett Chapman
Great customer service, but poor work.Brought my car in for an alignment and my steering wheel pulled to the one side after, so I brought it back to fix and I was sent home the exact same way. Not very happyService: Wheel alignment
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March 2023 by Liam Mottram
The boys had my Ram 2500 levelled on 35inch tires aligned and ready to rock in a speedy fashion. Great place especially if you have modified vehicles.Service: Wheel alignment
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December 2022 by Jun Qi
I did wheel alignment at Big Wheel around five months ago. Recently, all four tires inner worn lots. I checked the alignment report, and found that they almost did nothing. Many items were still in RED after adjustment. It was not only waste money at Big Wheel, also took a risk. Attached is the alignment report.Thank you for your response. I will go to your store to discuss with you some day next week. If it's not your fault, I will remove my comment or revise it.Checked with other VW cc owners, looks like it's VW cc vehicle suspension system problem. I revised my comment from 1 star to 4 stars for your prompt response.Service: Tires
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December 2022 by Ryan
Great quality and customer service! Have gone to this shop many times for basic maintenance all the way to big repairs and will continue to do so! I’ve gotten truck lifts installed, wheel alignments done and tire rotations/switch overs! If you’re looking for a good shop with competitive prices big wheel is your place to go!
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December 2022 by Mishel Dica
Don’t waste your time or money!!! They come recommended by a few shops so I took that at face value. What a mistake! It WAS a great place when the Father ran it, made a great name and quality workmanship. Took my truck for an alignment and they burnt the CV boot. I noticed grease in the wheel well and contacted them, they said they’d have a look. They didn’t do the alignment, no refund, no help at all!Service: Wheel alignment
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December 2022 by Neel Shah
Chad was honest and clear about what repairs my car did NOT require. Got a brake fluid flush done and price was reasonable since I got quotes from other mechanics also.
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December 2022 by Ali Zaman Khan
Went for an oil change for the first time and got a quick appointment. After doing a Synthetic oil change I noticed the sticker said to change oil again in 5000km. Which is the limit for a non Synthetic oil. So to confirm I went back to ask the technician he told me that they recommend 3k for normal and 5k for Synthetic And then proceeds to say we can change it whenever we want but the car will keep burning oil and we will end up with no oil. Which is not true since my car is 2019 with only 50k kms on it and I check the oil level it doesn't burn. Basically from all this experience I felt like the technicians aren't knowledgeable and this place wants you to get oil changes waaayy before the time to make money! Not going back there again!
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December 2022 by Trevor Aldrich
Fast & reliable they do great work & I've never had a problem.
