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February 2024 by Meg Allen
Horrible customer service. Stood in line for more than 20 minutes to be served by only one teller. When asked if any of the other bankers sitting in their offices could help, the managers reply was that they had no staff available. When I got to the counter, the teller Brenda so kindly told me ‘that’s life’. Will not be back. Ever.
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January 2024 by Hesham G.
An update:The issue was resolved a few days latter by the branch managerMaria Kolossova, she is very smart and professional but she really needs a better team.My recent experience at BMO highlighted a significant concern regarding customer service and policy implementation. Historically, my interactions with BMO have been consistently average, with any issues typically resolved promptly by the branch manager. However, a recent encounter with the assistant manager, Tracy Lebar, marked a departure from this standard.The issue involved a US check I deposited into my account 10 days ago. The check was placed on hold, a process I am familiar with and have experienced previously at this branch. However, the check had been cleared by the issuing bank 8 days prior, and in the past, the release of the hold on such checks was at the discretion of senior banking staff. This policy is something from which I have benefited and also observed being applied to other customers.Regrettably, Ms. Lebar's handling of my situation was unsatisfactory. Her approach was not only uncooperative but also dismissive and inflexible. Despite the check having cleared the issuing bank, she insisted on maintaining the hold, offering justifications that were factually baseless. When these reasons were challenged, her response was a mere refusal to provide further assistance.This incident is particularly disheartening given that, prior to depositing the check, I was assured by a bank teller that the hold could be lifted once the check cleared, subject to manager's approval. This assurance was a key factor in my decision to proceed with the deposit.Given the unsatisfactory resolution of this matter, I plan to discuss this incident with the branch manager upon their return. Should the issue remain unresolved, I am prepared to escalate my complaint to senior executives within the bank and, if necessary, to relevant regulatory authorities. This experience has raised serious concerns about the consistency of service and policy application at BMO, particularly in the absence of the branch manager.
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December 2023 by James Hill
This is the second time I have been questioned as to where and what my cheque is for when dispositing into my own account. "The answer is none of your business" Dont ask me again or I will take my money elsewhere. There is only one teller that does this at that branch any other bank tellers there are helpful and dont ask stupid questions. When you deposit cheques at the atm do you think I am asked stupid questions?
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November 2023 by Dawnne Fiorillo
We stood in line for approximately 10 minutes before leaving as it looked like the customers currently at the tellers were going to take awhile as there were only 2 tellers on.We decided to go for a walk in the mall. Finally after an hour, there was no one in line but it still took over 5 minutes.We had 1 bill to pay and it took the teller at least 5 minutes to pay it.This is a constant problem at all BMO branches.
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October 2023 by Aime MaStarPréférée2023
Well, I am so happy to see that I am not the only one who got mistreated in that branch. After showing the proper photo ID and successfully answering two security questions, he put up a pad and told me to sign it to also verify my signature. So I went through 4 steps to prove my identity. I mean, I changed my card so many times to know that you don't need all that. I was wondering why I was treated like a suspect in front of my autistic child. I am in front of you and you see that I look like my photo ID!! That was inappropriate and disrespectful. I know that he knows that he went too far.
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August 2023 by Courtney B
This is by far the worst BMO location i have ever been too. every time i go in there is always some type of issue. Each time i go in i am always directed to “use the ATM” if i wanted to use the ATM i would have done so instead of waiting in line. I notice they never have enough staff working, and then the staff they do have working is not trained correctly.I would use a different BMO but sadly this is the closest location.In short this location is always understaffed, and the staff are not trained correctly on simple things, example: depositing euros.
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April 2023 by Daniel Ironmonger
I do banking online unless I have problem
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March 2023 by Marnie D
I opened a bank account a month ago when I opened it I told them my banking needs he recommended the plus plan did not tell me about the 25 transactions that I only had. I told him at the time I use my bank card all the time so I was mislead when I did ask questions about accounts it was like he didn’t know about accounts he was like yeah I think so. So when I looked at my bank fees it was 185.00 plus the 11.95. I felt so sick to my stomach who can afford that these days. I called customer service they told me that the bank would give it back. When I went to the branch I asked to speak to bank manager which they did not let me the teller did it instead which the bank manager would not give it back to me. I do not recommend bank of Montreal. I emailed them with my name and number like they said and no call back from them.
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February 2023 by Sanjay Jiandani
As a tourist visiting Guelph, I could not exchange US$ here cause I didn’t have an account. Sad
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February 2023 by Walsh AJ
BMO consistently provides excellent customer service!! Brenda is an absolute delight and extremely professional.
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February 2022 by Shane Crompton
The cashier qas extremely rude at the counter, berating my brother with questions. Even after verifying with I.D and security questions. Absolutely unprofessional.
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February 2022 by Mitchell T
I have been a loyal customer for almost a decade, even visited the very nice original BMO in Quebec and felt proud. These days I'm stuck with a shadow of the forner bank. All BMO does is find more ways to charge you as their gimmicks fail all around you. The travel visa can't make purchases at most online store, namely Nintendo and Xbox. When you call to change your bank account plan, get ready for several hour or more long waits. They've got your money, don't need to listen to you.Worst of all, I've never gotten a reward, or discount, or cash back. BMO offers bare boned accounts at high prices. They've evolved into a machine that takes as much money from the customer as possible in fees and charges. It's time I fully switch to my new online bank Koho, getting free account (you should not have to pay someone to hold your money when you are a disabled man). Cashback, overdraft and a combined visa/debit that I can use anywhere. They even do price matching for my past purchases. Get back in the game BMO, or fall apart the sneaky, backstabbing bank youve become.Edit: Thanks for the automated response from low star hunting pr agents, if you don't know who I am already, then I'm one step closer to never using you as a bank again. Keep your robotic sympathies, bloated bank.
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February 2022 by Rabiya Syed
Worst experience ever with BMO. Unprofessional service by Brenda, this location needs to work on their customer service!
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February 2022 by Adi Chauhan
Tried calling branch several times, nobody picks up and voicemail states that somebody will call back before end of day, nobody called back, tried to call again everyday for past 4 days, same response. This is worst customer service I have ever experienced.
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February 2021 by zaid shamsi
Terrible Customer Service. I spoke with someone regarding fees charged to my account. I specifically mentioned there was a fee charged that should be reversed. She denied any fees existed. I insisted more than once there was a fee I need her to look at. She ended the conversation with "Is there anything else I can help you with?" I wasn't able to access the account on my phone to confirm the fee. I went home and clearly saw the fee when I accessed the account on my laptop. This women demonstrated terrible customer service. She did not attempt to research my account and help me. She made me feel like I was nuisance in her day. I hope management intervenes and trains her on proper customer service. Meanwhile, I suggest all customers to find another bank.