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March 2024 by Lou Keff
??✨The most honest jeweller in the world ?I always know I’ll be well taken care of.Thanks!
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February 2024 by Tate Reddick
I had such an awesome experience all of the workers were so nice and caring. My chain looks good as new!
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February 2024 by Filisity Huestis
Arezoo is such a wonderful person. I always look forward to going in to see her and talk jewelry! She has taken great care of me and I LOVE going to Charm. She listens and offers solutions in such a kind way. 10/10 recommend this jewelry store and Arezoo as your customer service rep. Thank you!!
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January 2024 by B A
Lilly is the best
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January 2024 by Shisha Connoisseur
Thank you Lilly your the best
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January 2024 by Muk Ahmed
Thank you Lilly for all your help and helping me select the best diamond engagement ring I could find. I looked all over and not only did Lilly help me find the style I wanted but got me something even better in the same family style for a great price, I couldn’t be happier!
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January 2024 by Mike
Found a ring to give to my partner and the service was great, it was sized on a tight schedule and didn't disappoint.Very pleased .. thanks again charm.
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January 2024 by Audry Ulta
Arezoo is awesome !! she was lovely and got my ring resized so fast, great place !!
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December 2023 by user Name
Tanya is amazing! I bought myself a watch for my birthday and she was nothing but delightful helping me resize it! All the representatives at the store are amazing ladies, I would recommend. Got my watch resized in less than 15 minutes and had laughs!
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October 2023 by Christian Cyr
Had such an amazing experience with Fiona! What an absolute gem of a Human Being she is. Extremely helpful with selection, great selection of Jewelry at this location. Would 10/10 Recommend
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October 2023 by Jervy Mateusz
Got my wedding band here in 2020 after confirming with the sales lady that the ring that I chose wasn’t too delicate to be my wedding band to be worn everyday for life. She assured me that it wasn’t since it was quality made. A few months after my wedding, I had to send it for repairs to replace a diamond that fell out. After that incident, I started to only wear it on special occasions for only hours at a time. Even after doing so, another diamond fell out. Less than 3 years of minimally wearing it (not even to bed or in the shower) it’s gone for repairs 4-5 times to replace a fallen diamond. At this point, I think the company has had my ring more than I’ve worn it. During one of the repairs, they said I shouldn’t have been sold the ring because it was too big to size down to my size and that’s why the diamonds keep falling off, yet they didn’t do anything for me. Only leaving a review now because everyone I’ve dealt with in the past were nice until my last inspection, the lady did not care at all. Told me my warranty is null and void because no one signed the pamphlet. Apparently all the times the company had my ring for repairs do not count as an inspection… which makes sense now that they don’t bother inspecting anything after having to send it for repairs again weeks after getting it back for one of the times. (I’ve even left a sticky note in the pamphlet for them to sign for an inspection after I noticed that no one signed it after getting my ring back and they did not sign… no one bothered to tell me that the repairs don’t count as an inspection until now.) Totally regret my decision to buy my most important piece of jewelry here. Only a star for the nice people I’ve dealt with in the past.
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October 2023 by Debbie Libiec
Took my son here to pick out a promise ring for his girlfriend. Beautiful jewelry and great prices. The stores (Guelph) assistant manager, Arezoo, was wonderfully helpful! She helped us pick out the perfect ring and was super friendly and personable. Thanks so much!!
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October 2023 by Elizabeth McLaughlin
Had an incredibly pleasant experience at Charm just yesterday - Arezoo made sure that we were satisfied with our purchase and was tremendously helpful in looking for a birthday gift for a relative. Highly recommend shopping here just for the exceptional service. Products are gorgeous.
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October 2023 by Betty Blue
Excellent excellent customer service!!! Kongul and Arzu provided very professional, kind and friendly customer service. Thank you very much. I am super happy with my experience. Kongul found the watch I wanted, ordered and followed it until I received. She also price matched for me. I will definitely come back soon. It is a great place to shop, great team for help… I recommend Charm Diamond to everyone, not just they have a huge selection they can also go behind…Thank you very much for your amazing customer service again.Basak
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October 2023 by Alexandra Carere
I went in with questions about my warranty and Julia was more than helpful and so friendly. So glad we chose Charm for our rings.
