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November 2023 by Todd Blair
My parents had purchased a beautiful custom vanity/sink combination with very nice faucets about 20 years ago. The hot water faucet just finally started to drip after all this time. I had looked everywhere for a matching cartridge, but no luck. I took the chance and stopped in to Crown to see if they could help out. All I had to do was show them a picture of the faucet, and he knew what cartridge to order. And gave some pointers on cleaning the old cartridge to make it last until the new one came in. And when it arrived a week or so later, I was told no charge. I had seen this in the past with standard Moen cartridges, but this was a much more expensive unit. So I greatly appreciated the service and cannot recommend them enough for your future kitchen and bathroom refurbs!
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November 2023 by Max Andronowski
The spray head on our kitchen faucet snapped off at the hose. Crown Bath & Kitchen sourced a replacement for us at no cost. That was very decent of them
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November 2023 by Philip Miles
The folks at Crown Bath and Kitchen in Guelph are truly amazing. They have a fantastic inventory and are highly knowledgeable. I recommend them hike heartedly.
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October 2023 by K Monk
My bathtub pop-up drain broke and would not plug the drain. Staff were very helpful and provided a replacement part quickly. Great that they not only sell bathroom products, but stand behind them too.
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September 2023 by philippe therrien
Super service order hard to find parts from Crown& Bath everything went easy and communication straight forward. Highly recommend.
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September 2023 by Cheryl Rodgers
Very good people to work with! I will return for any future bath and kitchen needs.
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August 2023 by Jeff Mulder
This is the second time visiting this establishment. Very helpful staff and not pushy. They have a great selection and variety of higher end products. We are a tall family and they have a variety of longer freestanding tubs. There is a great selection of shower head sets; kitchen sinks and taps; and bathroom sinks as well as toilets. Will definitely return.
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July 2023 by Hillary Russel
Over the past couple of years, I have purchased multiple products from Crown and continue to go back because the team at Crown Bath, Harvey and Amanda, are very helpful and knowledgeable. They helped my husband and I find exactly what we were looking for to put in our kitchen and bathroom. They helped us find products according to our style and within our price range. They are a very kind, friendly, and helpful team. The prices, product quality, and service were beyond amazing. Highly recommend.
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April 2023 by BMW
It is excellent working with Amanda who has been in the business for over 20 years! Her expertise and excellent customer service provided me with recommendations in selecting the the quality of products, within my budget, for my reno! Can't wait to use them!!
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March 2023 by Jeff Misener
We have been very impressed with the quality of service. Very experienced and knowledgeable. Very kind, friendly and accommodating for all requested. Products arrived very timely and prompt communication.
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March 2023 by Sandy S
Harvey & Amanda were great to work with. Very knowledgeable and went the extra mile to keep us happy. Great products! Great service! Highly recommended. For sure coming back for next project.
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March 2023 by Deb M
We are doing a renovation of kitchen and bathroom and want to spend our money locally - in Guelph, in person vs online. Unfortunately the woman who came up to us was very nasty, practically threw us out when I asked about all the "No photos allowed" signs. Actually said "You are welcome to leave!". Unbelievable. Who doesn't want to take a few pictures to take home and decide? (We did not take any.) We have never ever been treated like this anywhere in Guelph. Will not be back.Re: your reply. I was with my husband. He can confirm that I never ever raised my voice or "yelled" as you claim, nor did we spend another HOUR in your showroom. What you have written (blatant lies) says volumes about how you deal with people and should serve as a cautionary note to anyone reading this.
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February 2023 by Kelvin Magoon
The team at Crown were exceptional, and helped us finish our two piece bathroom with just what we needed. The brushed nickel fixtures looked great and we're really happy with our purchase. Despite the current supply chain issues, they helped us navigate timing issues to make sure the installation went as smoothly as possible. They were helpful in coming up with suggestions and workarounds. We will most certainly be returning to consult for our next bathroom project! Thanks!
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February 2023 by Albert Poon
Thank you Harvey!! With your advice and guidance, I was able to fix a problem with my water temperature control in the house after installing a tankless water heater. The parts your ordered working perfectly.
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January 2023 by Jennine Paul
I visited recently and despite walking directly in front of two employees (owners?) neither acknowledged me. When I finally asked for help I was met with "look it up online for information". Signs throughout the store are posted stating no photos. I traveled 30 minutes to see the colours in person as they are all different online.Before leaving I approached the desk where both were sitting and asked another question about shower set availability in what colour options. Again I was told to check online. I asked what the benefit of coming to the store or purchasing from them was. They - with straight faces - told me " We are here to answer your questions and help".I politely explained that every question I asked was met with "look online" and he finally got up to show me a couple of things. When I asked another question he said "I don't know. They didn't give me that information but maybe it's online." If my husband hadn't been with me, I swear he wouldn't have believed me explaining it to him later.Suffice to say I will be purchasing my $150k plumbing budget online. Maybe I'll even save some money and time.
