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January 2024 by Matt
Typically don’t leave reviews however I must for this business.We just recently got our cats ashes back, and were looking for an urn - We find one with ease and get home to find there’s a hole in it. We also bought a necklace for ashes, and that snapped almost immediately. It was not worth the near $70 we paid for it. Take your money elsewhere.
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December 2023 by Akshita Bajaj
THESE PEOPLE ARE THEIVES!! Shaw Cui the owner condones stealing and allows his employees to steal from the customers and covers it up! Never leave your valuables with them and DO NOT TRUST THEM. My friend brought 3 watches in to be fixed and there was 3 people working, Shaw, and two employees. One of the employees (white woman with blonde hair) stole one of the watches and refused to give my friend a receipt and reassured her she didnt need one and to come back after 45 minutes. When my friend came back she was gone and they only gave back two of the watches THEN SHAW CUI THREATENED HER saying “Its okay to steal in Canada, its even okay to kill!”please stay away from this store and from the owner and from the THEIF woman that works there !!!!
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December 2023 by Personal Acc
They steal anything expensive you bring to get engraved...It's your word against theirs, so security does nothing. Do NOT leave your watches or jewelry with them.
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December 2023 by Roxanne
DO NOT ORDER FROM THIS PLACE. Horrible experience. The letters for the engraving are poorly made. When we call the owner to see if we can get a refund/replacement he says there’s nothing he can do. He then proceeds to speak with other clients in the store completely ignoring me on the line. Worst customer service and product I’ve ever had. As you can tell in the photo the “o” isn’t even fully engraved. Dealing with this owner was beyond frustrating. Save yourself the time and money.
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December 2023 by Brooklyn Jackson
Do not go to this store!!! They will steal from you and the manager will cover for them, gaslighting you to make it seem like they did nothing wrong! And security is absolutely useless and will do nothing to support you when you report them.A family friend went to this store with 3 watches and received no receipt or record of delivering the watches to them, and when she went to pick them up, she was only given back 2 watches and told that was all she had brought in to the store. And of course there was no evidence other than her word against theirs. And the manager condoned the theft and told her that stealing is “legal” in Canada, and you can kill someone in Canada and get away with it.Do not waste your money or time here!!! I hope you read this review and realize that this is not a store worth going to!
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December 2023 by Jenna Norris
I wish I could give this place 0 stars. Their customer service is unprofessional, deceitful and overall revolting. My family friend came in to get batteries changed on 3 watches. Was told that it would be about a 45 min wait so naturally she walked around the mall. When arriving back to the store she was handed 2 watches, when confronting the owner about the 3rd watch he dismissed it and asked her where the proof was about the 3rd (which was brand new) They denied all accusation, threatened her, and told her to leave the storeThe OWNER of this store is so disgusting it’s unbelievable. He condones stealing and allows his staff to steal from customers.DO NOT GIVE THIS PLACE YOUR MONEYDO NOT TRUST THEM
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March 2023 by jess white
The owner needs to work on his communication skills. There are legal restrictions when asking questions to employees that are not followed here. If you’re looking for a place to watch an employee be scolded in front of paying customers about how their looks will only them so far, perfect place! I may only be “a pretty young girl” -George, but i most definitely know the difference between a good business owner and a bad one. Needless to say the level of disrespect shown to me i won’t ever be back, nor will I be sending further clients to this business.
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November 2022 by pathik patel
I visoted the place to make keys, they were very helpfull. Intkis helped me he was polite . Thank you so much for help.
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November 2022 by Tonia V
ABSOLUTELY HORRIBLE SERVICE!! I wouldn't even give it a 1 star. Just went in there to get a couple links out of a watch that will be a Christmas gift and the man behind the counter said it will be 15 minutes, I said that's fine I'll just wait. He said "we are very busy", I replied " that's ok I'll just wait". He proceded to get annoyed that I was going to wait and began being giving me attitude. I said "forget it I'll take it somewhere else", and he practically shoved it back in my hands and said "would you, that's great, thanks." I was so shocked by his rudeness, I couldn't believe it, and told him he was so rude. His reply was oh I know I'm rude! I have NEVER been treated so poorly in my entire life. I went in there with a smile on my face, was in a great mood and he sure knew how to take the Christmas spirit out of my day. I will never shop here, and will make sure I tell everyone I know to also not go there. I can't believe they can run a business treating people that way.
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November 2022 by Prof _NV
Been here twice now. My needs were met exactly to the specifications I requested at a reasonable price. I will definitely be coming again.
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November 2022 by Ron Evinou
It was amazing. George had me on snd out in ten minutes with two watches, time and date set too. Bravo. I will be back n
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November 2022 by marisa tessier
Love this place!!! Very unique gift ideas here for wedding, anniversary, Christmas, memorable garden stakes etc. Plus they can engrave. ???
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November 2022 by Adrian Reed
had someone steal my card info and spend $20.86 here, hope they enjoy it. if I ever go to Ontario I'll check you guys out.
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November 2022 by Alison Wong
Terrible customer service! The Pandora bracelet I brought for engraving was scratched and off center. They do not know how to engrave.I bought a Pandora bracelet as a graduation gift for my sister. I asked to have one side engraved with her name and the other with the date. I was told there were no options for font and the letters must be in capital letters. The male sales clerk insisted it'd be better anyways as the "p" and "h" in her name would make things uneven. I agreed and left. I picked up the bracelet a few days later and the name was in a different font. The first letter was capitalized but the rest of the name was not. What's most frustrating is that the name was off center! I asked the female sales clerk about it and she said it's hard to engrave bracelets that have a curved plate. I told her if the curved plate is hard for them to engrave, they should warn customers because no one would want an off centered engraving. She said they do not advise on bracelets purchased outside of their store. I then noticed a 4mm scratch above the name and pointed it out. She tried to wipe it off but couldn't. She then says these types of bracelet scratch easily. I told her this wasn't a cheap bracelet and I'm really unhappy with the quality of engraving, it's meant to be a gift and is now damaged. She responded saying she did not personally do this engraving and it was the owner who did it. I was even more upset about the bracelet after her responses. Additionally, I received no compensation and paid in full for this "engraving"/ damage to the bracelet. I was told there is no way to change or fix the engraving once it's done.
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November 2022 by Nik Vallas
Holy cow, i was in a pickle! i needed duplicates on all my house keys, AND the key to my gun safe... and needed them asap! Kristen was not only prompt and very informative, but also professional and super patient. i have quite a thick american accent, and Kristine made sure i was understood and got exactly what i asked for. i will definitely go back when i need any of the services they provide.
