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October 2023 by Sinisa Stojcic
We had very good experience with people in the store.They help my wife with anything that she ask for to try .Thank you who worked that night in the store.
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August 2023 by Shanta& Rajkumar
Laura is always my go to place for clothes. This store is about the similar size to other Laura. However I don’t find good collection here. Store is very organized and decorated. They keep it very neat and clean. Staffs offered help few times. Very good fitting room. There are parking lots in the mall parking area including accessible parking. This mall and store is accessible.
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August 2023 by Lacey Brown
On July 8th my daughter & I went to your Guelph location # 00356 to look for a dress for myself for her wedding. We found the perfect dress & Karli ( employee) confirmed us that a size 6 was available and she would have it shipped to my home the next week. I made arrangements to work from home so I could watch and sign for my dress. Waited Wednesday, Thursday and Friday afternoon my daughter received a phone call from the store to say it is unavailable and we would have to drive back to Guelph for a credit. I called store manager Tiffany to ask if they could please put funds back to my visa as I am from out of town. She was very unconcerned and confirmed this happens all the time! She said she would ask head office if they could refund and let me know. I did not receive a call back from her?? I called the store again but she was gone for the day. I needed my money back so I could go and look for another dress. I found a friend willing to drive back to Guelph for me to get my money. Why did they say it was available when Tiffany confirmed so many times it is not? This is so disappointing and was beyond stressful!!!! They turned a fun successful day for mother of the bride to a stressful situation and did not care!!! Laura Stores are where one would go for that special occasion but with staff and management like at this location it does not stand up to good customer service at all!!I will let my wedding guests and friends know to stay clear from there.
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May 2023 by Virginia Van Gorder Moffat
Staff were lovely but apparently buyers don't think chubby girls/women go to prom. Dresses should be available for ALL body types. Otherwise they have a good selection in sizing just not for pretty, fancy dresses
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April 2023 by Alexis
Very friendly and helpful team of people
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January 2023 by Amanda S
Purchased a beautiful camel wool coat. The assistant, Michele H. was extremely helpful. Excellent clothing quality and selection with no pressure shopping. Store is well laid out and classic. Definitely a return customer next time I visit Stone Road Mall.
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January 2023 by Kadie
Taking my 17 year old sister shopping for a prom dress. We found one she wanted to try on and the lady said no because it wasn’t her size and wouldn’t fit, so she grabbed it away from us. Not sure why she thought it was okay but I will NOT be returning to this location, if they think it’s okay to treat customers this way.Update: reading the review under “Nicole G” I can see this is the same lady. This has happened before. How does she still have a job!!
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November 2022 by Barbie Ladd
Marissa is amazing! She is invested in the process of finding you the right dress! Make sure to ask for her when you visit Laura in Stone Road Mall.
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November 2022 by Cate G
Was shopping here this past Friday with my mum trying to find a dress. Mom had already been there for a bit trying stuff on, and the middle age, older blond British woman in the jumpsuit was making her feel super unwelcome. Told her “we don’t carry plus size” and it took me under a minute to find quite a few dresses that were over size 14 and were labelled as “plus”. She kept ignoring what my mom said she wanted, and kept trying to force her into stuff that wasn’t the correct size. Telling her that these god awful dresses were the only thing that was going to fit her, and when I found stuff for my mom, she kept criticizing them saying it wouldn’t fit her and would look good as if I don’t know what size she wears after shopping with her for my whole life. She was being very rude and invasive, and when I went looking for jewellery to go with the dress that I found for my mom after the woman told her it wouldn’t work (and surprise - it did), she grabbed the dress out of my hands without asking me, told me “I’m taking this to start the transaction” and when I said I was looking at accessories she said “you won’t find anything over here, nothing will look good” and dragged me over to the other side of the area where she kept touching me and trying to take stuff out of my hands when I suggested it or saying “no, not that, it will look so ugly”. By the time my mom left, both of us were in such a bad mood and this woman is the reason why. She was rude, arrogant, and treated us like we were stupid or like we didn’t deserve to shop in the store because we’re plus size.I hardly ever give 1 star reviews unless I feel like they actually deserve it, and I truly feel this store does.
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November 2021 by Niroshan Udith Bandara
Bit expensive, but quality clothes. Great service.
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November 2020 by Parveen Grewal
The single worst experience ever! Went in to browse and was hounded by what turned out to be the manager. She would not leave me alone and after 15 minutes i felt i was being racially profiled. After 15 minutes I had to ask her to actually socially distance before i asked her name and for the manager. Was shocked that she claimed to be the manager. Will not be shopping there again. very disappointing and disturbing
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November 2020 by Lesley Cheryl
Great service and great selection. The staff is super helpful and attentive, but gives you enough space to look around at your own pace. Great selection for work and casual wear. I get lots of compliments on the pieces I ended up purchasing. I try to pop into the store whenever I'm in the area.
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November 2020 by Jen Vaar
What an amazing experience i encountered at the Laura store at Stone Rd mall recently. From the moment I walked into the store I felt that I was a valued client. The store manager was so attentive to my needs and was so helpful assisting me with finding that special outfit. I would also like to point out that they have amazing covid 19 safety measures in place and never once did I feel uncomfortable. Great job and thank you again for your amazing service, I will definitely be back!
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November 2020 by Marie Karn
A 5 star rating was my experience after being in the store several times. I had 3 different people assist me on different days & all of them were exceptionally helpful, friendly, attentive making valuable suggestions without being pushy. This is one of the few stores at the mall that women over 40 can look for age appropriate clothing. Thank you
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November 2019 by Rachel Wall
Loved the selection! I was able to accesorize with some jewelry thanks to the help of the wonderful staff, (something I am not very good at), so it was greatly appreciated. The clothing was very nice quality as well. I will definitely be back!