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August 2023 by Stephanie Whalley
Dropped off a few boxes of clothes and noticed that all the name brand clothes were bought however all the Walmart or off brands weren’t purchased. I like the store and the experience has always been great but disappointing that they only bought the higher end fashion items that are a higher price point. Some families may need the lower end price point that would come from lower end name brands.
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August 2023 by Islish Mdyer
Unnecessarily rude staff, we brought in several books all in good condition, as well as full sets of Playmobile and board games. Waited for over two hours and then were offered $4.00 for everything.The staff was very rude, uncommunicative and condescending for no reason.Use Facebook market place to sell and trade, it's so much easier and you don't get ripped off.
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August 2023 by Kaitlynn Anderson
Great selection of used (and some new) clothing. Picked up some outfits for my newborn and was very happy with my purchases. I’ll be back to get more as he grows!
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August 2023 by Melissa Vos
Very well organized, had a great experience with management and the give you a fair price for your items. Love this location!
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July 2023 by Marlese C
I had never been to a once upon a child location, the guelph location was my first time. I was amazed by how organized, neat and well run it was. Since then I have been to multiple different locations, I had assumed they were all going to be as well run but was surprised to see that the guelph location definitely stood out for all round cleanliness, service and organization. So great job to that location and all of their workers.
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June 2023 by River Lee
Anytime I’ve come in the customer service is great!So buying anything from the store isn’t an issue, how ever some of the products in store are over priced,But when it comes to buying something from customers I always feel like it’s a waste of time, like I’ve brought in brand new clothing literally still with the tag on it and get pennies for it or straight up refused.I don’t understand and I’m not the only customer that feels this way either. I don’t know if the employees (the ones in charge of the buy counter) are just extremely picky or judging by the person for what they bring in or what.I just know I won’t be bringing anything else into this location.
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May 2023 by Allison Christiansen
8$ for a toddler t-shirt… the place is well run but I can get a brand new t-shirt at Walmart for 4$. I would love to buy second hand but the prices are ridiculous.Editing as a reply to below; I just bought 2 George shirts and a pair of George pants (before looking at Walmarts brand new prices), I looked at all of the prices and they were consistent, maybe varying by 50 cents or so. T-shirts we’re 8$ and pants were $10… or more! So $20 for a toddler outfit. Seems more like you’re taking advantage of the current price gouging crisis and have thrown sustainability to the wayside. You’re charging vintage shop prices without putting in any of the cleaning or repairs that a vintage shop would. Also the cash that you pay customers on the spot is pennies.As I said, it’s well organized and the staff have been great, but in my opinion the prices are outrageous.
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February 2023 by Amanda Main
Im redoing my original review. I'm a mom of three so saving money is my past time. While I still agree that a lot of the clothes are over priced or selling at new price, I do have to say when I go in, I go in for the brand names (which I always find at a far price) or I go in for their books (which are amazingly priced. For example I bought a book for 3.68$ and it retailed for 18$. Last week I bought a book for 5.50$ and it retailed for 40$ on sale). I love this because books should always be cheap and affordable. I hope they don't change the policy on not pricing books.
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November 2022 by Randall Eckerich
This is a fantastic store. Picked same toys for the grandkids to play with when they come visit. Lots of great toys and mountains of clothing in great sharp to choose from.
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October 2022 by Erin G.
Great selection of second hand baby/kids clothes and equipment. Lots of inventory and a high turnover of items which is nice when you're on the hunt for something specific. Every staff member I've interacted with has been helpful and nice.
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October 2022 by Jessica
Customer service is not great, I called a few time to see if they were taking clothes and only getting the answering machine. Drove from Kitchener just to be told as we were walking in they are closed and not buying stuff.It would be nice for staff to awnser the phone or atleast change the machine to let people know
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September 2022 by Basima Bakir
Once Upon a Child store was good there was used winter boots and shoes
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September 2022 by Amanda Allison
So this is my honest review of the Guelph location. I’m a mom of three so I’m always on the hunt for deals. I find most of the stuff you can find new in store for the same price or close to it (example old navy tees are around 6.50, Walmart around 5). Shoes are a hit or miss. If I come to this location it’s for a good deal on brand names like adidas, dkny, north face. Their winter outerwear is very priced. Customer service I find very lacking. The couple times I’ve been in when the owner was in she is rude and disinterested. I’ve only sold clothes here a couple times and the rules are very inconsistent, too rushed and wayyyy underpriced. For example, last time I went to sell it was last year with two brand new croc winter boots. They offered 11$ for both and were going to sell for 20 each (I asked and the girl said I would have better luck selling privately). It use to be a place to get cheap used kid items now it just seems like they are getting to big for their boots. Other locations are better and in my experience this one ranks down at the bottom.
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August 2022 by ScottEh
Good spot to buy second hand clothing and kid toys. Prices are reasonable and staff are friendly. The organization of the store is well done. You can definitely find lots of items for your little ones at a bargain. The store is a bit cramped but that's because they have a lot of inventory.
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August 2022 by Lindsay Piva
I just finished my back to school shopping. Great deals and fantastic prices. Staff was very helpful and polite. I will definitely be back.
