Penningtons is known for its friendly and professional staff who provide exceptional customer service. Customers appreciate the attentive, helpful, and patient assistance from staff members like Sarah, Nicole, Gwen, and Kate. Many reviews highlight the staff's expertise in helping customers find the right fitting bras and dresses, making the shopping experience comfortable and enjoyable. The store offers a variety of clothing and intimate wear, with customers often leaving satisfied and impressed by the helpful service. Although some find the clothes to be pricey, the overall experience is positive, with staff going above and beyond to ensure customers' needs are met.
Thank you for keeping me safe this morning, as I waited for CAA! (I locked my keys, purse, phone in my car). I was upset but the 2 staffers did EVERYTHING to accommodate me! 100% BEST customer service. Thank you!
August 2026
The young lady who helped me was lovely. I returned a pair of sandals that I purchased on line. I was looking for wide width shoes for my daughter's wedding. Unfortunately, the ones I returned did not fit right. I'm disappointed because they were so nice.
July 2026
Went to Pennington’s in Guelph and had such wonderful staff helping me look for sizes and found a great bra suited for me for a dress I bought for a wedding. Staff is very friendly and very knowledgeable .Thank you for making my day, will be returning to shop again.
