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December 2024 by J.R. Bradley
It’s a small Rona, but staff were friendly and helpful the day I visited. The store is clean and seems well organized. Pickup loading area in the back is easy to access and has lots of signage to get you to the right spot.
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December 2024 by Angela Marie Lesperance
Only reason I didnt give 4 stars is because of the hours ..
Close so early :( not sure how you can compete with competition on great service alone.
Don't misake my review as negative ..
I think this store is great, I just don't get to access it as much as I'd like because of hours of operation.
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December 2024 by Daniel Bough
Absurd pricing and return policies. While they fly the RONA flag, make no mistake they are NOT a RONA, more so an embarrassment to the name. Save yourself a headache and enjoy the standards of Home Hardware or Home Depot.
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December 2024 by David Berger
Certainly NOT a box store. Staff are very helpful. Thanks to Tracy,Kennie and Greg for making me feel I was a valued customer. They listened to the problem I was solving and they ensured I had a solution before I left the store. It was like I was part of the family with their service. It is now my go to location!
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December 2024 by gary daynard
The woman at the paint desk is rude
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November 2024 by Amanda S
OMG !!! The customer service here is outstanding! Hani in the plumbing department was so helpful and knowledgeable…. We went to the paint department afterwards and they were just as nice … we got the part we needed for our faucet …. Thank you !
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October 2024 by Vincent Di Lello
I decided to build a deck myself for our home and Chuck and the entire staff at Rona - from Debbie and all the cashiers, to all the people at both the contractors desk as well as the main service desk, everyone was very helpful. Chuck was most helpful has he guided me in the right direction each time and because of all his tips and tricks, our deck came out beautiful. Another thing to point out that people who shop at big box stores may not know, is that the wood selection, and in my opinion, the quality of wood is much better at Rona. I was able to select any piece i wanted and returns for any extra wood that was not required was easy. I would highly recommend Rona to anyone that has a home project. Thanks Rona team.
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October 2024 by Determed
This store does not want to sell straight wood. Customer service is abrupt and lies at the hint of an annoyed customer.
I tried to buy 2x2s and as soon as I pulled up to the pile you could see they were shaped like hickey sticks. Finding 5 would not be a problem. But the employee Thomas told me he would not open more than 1 bundle to get 4 straight 2x2s. He went into the service desk and lied that he said he would open 3 to 4. Instead of satisfying my need for 4 2x2s they processed a refund. I had another employee tell me that they don't open more than a bundle because then the sun hits it and wood warps. I explained I did not come to rona to buy bent wood. They did not care.
I've renovated 4 of my apartment buildings and 2 homes through this store. And this is how they treat long term customers.
I will be contacting head office and social media on this. As I have spent thousands at this location. No more!
Update: went to home depot, not only was the wood true but the clerk helped me sort through a few to get what I needed and price was $10 cheaper.
Update: it has been months and iggy nor ziggy have contacted me. They are the managers. RONA CORP. shut this location down. Your kitchener and Cambridge stores are properly run and customer service skills are top notch. They open bundles till I get my wood!!
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September 2024 by Ron Lafleur
I wish to commend and give props to Stephanie at the Guelph location. I was there looking for hoses which showed in stock but had sprouted legs and hidden themselves. She was able to find them but unfortunately by that time I was many kilometers away. Nevertheless, while I was unable to make use of her diligence, was a very nice thing for her to have done. Kudos, Stephanie!
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August 2024 by Ashley Care
Let me be clear- I am not giving Rona 5 stars. I am giving a specific employee at this Rona 5 stars. I believe his name was Hani and he works in the plumbing department.
He was a lifesaver and after going to Home Depot, Canadian tire and the plumbing store next door, he was the ONLY person who could help me with my shower issue
He took the time to help me with my issue, helped take the handle apart, helped me find a new piece and even explained the process to me.
He was great and I’m so thankful I came across him. Thank you Hani
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August 2024 by Andrew Kennedy
Ordered a gazebo online, only store with stock was in Guelph (I’m in Kitchener), but I was happy to see they had a relatively large delivery radius. Ordered late one morning and I got a call to schedule the delivery for a few days later before the afternoon. Excellent service including the eta phone call the day of delivery and everyone I talked to was very friendly.
However, it turns out that the gazebo I ordered was out of stock (despite being in stock on the website - and still is) and instead they substituted the gazebo for a “better” one; inarguably more expensive but a brand that I do not trust (and it has VERY negative reviews online). It wasn’t until half way through assembly that I recognized this. It wasn’t until I called them that they notified me it had been substituted. I now have to return this one at my own time and expense, whereas a simple heads up beforehand would have been appreciated and not caused such major inconvenience. If I wanted a different gazebo, I would have ordered a different one, and I have to ask myself why they would so willingly give away a more expensive gazebo when I ordered a lesser expensive model.
On a side note: the gentleman on the phone when I called said that the gazebo I ordered was by a Chinese company, and the gazebo that I got was by a North American company when trying to give some sort of explanation (not that it made the situation any better, or explained anything), yet when I got to the store, the person I talked with to return the gazebo said the two are actually made by the same company. Not sure who is lying or who doesn't know what is what... but this shouldn't have been a situation in the first place. To their credit they accepted the return despite it being an open box, although there was some hesitancy in everybody's demeanour.
It feels wrong to receive something that I did not order and not being told beforehand, especially when they were aware of it.
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August 2024 by Theresa O'Brien
Recently I ordered a deck box on line. The wrong box was delivered. I contacted customer service and was told it would be resolved and the right one would be delivered within 48 hours. I called again in 48 hours and was told the store wasn’t answering the phone. I contacted Rona Guelph and they resolved quickly and efficiently and had the proper box waiting at the desk when I arrived and carried it to the car for me. I will always deal with Rona Guelph but will never order on line again.
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July 2024 by Skyy
Will be purchasing wood from here if Michael in the wood yard continues to give us the service he gave us today. The manager, "Vic" also assured us that we can pick out the wood at the yard, that we are comfortable with, with reasons. When we were there today, we also purchased other products in from the store.
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July 2024 by John Mifsud
I wanted to buy a shed on sale from this RONA, as my local Elora RONA had no stock. Guelph Rona told me they had stock, but when I got there, I realized their only stock was a demo unit that was already built.
Because I came to town in my sedan, I obviously could not bring it home assembled. I was quite disappointed and received a refund.
Driving home, I thought to give the store a call and see if there’s an alternate arrangement that could be made. I spoke with the store manager, who was extremely friendly and helpful. He offered immediately to talk to their driver and see if they could deliver it to my home assembled.
A few hours later the store manager phoned me back to let me know that they will take care of delivery to Fergus of the assembled demo shed.
Waiting to receive the delivery by end of the week, but I’m super happy with the resolution provided by their management. In the end, I’m getting the shed on sale, delivered already assembled. Not too shabby!
Thanks again RONA Guelph for offering to make things right and taking care of the customer! Will be back again.
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June 2024 by M.L. H
We found the salesman rude and defensive. The deck semi transparent “stain” they recommened is the worst product we have ever used. It was applied last September and it is “wearing off” in patches. They told us we didn’t apply it correctly ...even though we had sanded the entire deck before applying it. We have NEVER had any trouble in the 40 years we have had decks!! Thanks for nothing.
