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October 2025 by Sue Smith
We had a wonderful experience at the Scotiabank on Speedvale Ave. in Guelph on Saturday October 18th. My 81 year old mother discovered at 5:30 am that she had lost her wallet and therefore had to forgo a much anticipated trip to visit her granddaughter in Manitoba, because she had no id to bring to the airport for her 8:30 am flight.
She drove home from my sister's house in Burlington very upset about missing the trip and worried about her id and cards. She went to the pharmacy where she last used her wallet, but it was not there. They advised her to go straight to the bank.
She did so, and thank goodness Elaine was there to take care of her. Elaine was able to calm her down, and advise her of all the steps she needed to take to remedy the situation. By the time I got there, Elaine had cancelled my moms bank card. She verified there were no purchases or activity that were not my mom's. She was able to explain patiently to my mom about the new card and the daily transaction amounts. She assisted us in also cancelling her credit card and then spent time updating my mom's payee list for the new bank account. She advised about how to cancel the other credit card that my mom had, and how to replace her license and health card. Elaine went above and beyond for my mom and we are truly grateful.
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September 2025 by L L
The bank itself is really good, but they don’t have enough tellers so the lineups are long
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September 2025 by Sunaina Mehra
Syeda Fabiha Shakil. She is misguided me and also one of my friend as well. I would recommend do not book you appointments with her. She don't have a proper knowledge.
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July 2025 by Mausam Redhu
I appreciate for the outstanding service given by Elaine . I am truly grateful for her help. Thanks again
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March 2025 by Kim Drohan
Giving this bank a 1 is highly overstatng their ability. I am forced to use this bank and each week my co-workers and I argue on who has to go because it is always a punishment.
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February 2025 by Sara R.
Overall, my experience with Scotiabank has been subpar. The customer service is lacking, and management leaves a lot to be desired. However, I have to give credit where it’s due—Damien, the teller, is excellent at what he does. He was professional, efficient, and genuinely helpful, making my visit much better than expected. Thanks to him, I left the bank happy today. Scotiabank could definitely improve, but employees like Damien make a difference!
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January 2025 by Sherri Downey
Do not go to Scotiabank on Speedvale for your mortgage. We have had nothing but problems! When we are up for renewal we will not be renewing with them
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December 2024 by Ameena
I opened a credit card here with the amazingly patient Syed Mustafa. Wonderful service, he was extremely mindful and knowledgeable about everything. If I were to go here, I’d only go to him, not the other tellers. 5 stars for his service.
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October 2024 by Tony Pellizzari
Incredibly terrible service tellers are left on there own . Tied up for 15 minutes or more. No one comes out to assist . Lineup constantly. Slow service
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October 2024 by Mina Modi
Bank staff no one know how to handle customers. Location don’t have business banking card .
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September 2024 by William Archer
The Scotiabank has pathetic customer concern problem solving skills. The entire staff is not trained to solve a problem but more so create problems by hiding behind their policies.
Their escalation department is rigged to deflect and protect their own staff instead of investigating with proper professional scrutiny.
Honesty and a desire to understand social business skills are lacking with the Scotiabank management based on multiple experiences I have had with various managers.
They are focussed on security and not customer service. Their agenda is not in the customers best interest but more so a CYA approach.
In many cases they could have solved a problem by informing the client of alternatives however they lack that type of insite or desire and simply stone wall the client by using their policies instead of helping their clients with helpful information.
Until the upper management in the corporate world recognizes this extremely concerning customer service flaw, I would not recommend relying on the Scotiabank for advice or any type of money transferring assistance.
Helping a client reach their transaction goals is not within their scope of concern or training from my experiences.
Bank at Scotiabank at your own risk. By using online banking, it can help to avoid the problems caused by limited trained managers and staff.
They rely on policy instead of solving simple problems by way of intelligent communication, cooperation and information.
My recommendation is to ask questions regarding alternatives before you enter any transaction request with Scotiabank management.
Their policies are their only concern
and management has demonstrated a blind approach when it comes to respecting their clients in my opinion.
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August 2024 by Sarah Jeffers
Really poor experience, if your a business I would not use this branch. I had a frustrating experience from start to finish. I tried to set up an account online went through the whole process then it said I needed to make an appointment, so I tried to make an appointment online, again create a whole profile go through the process, and it tells me that there is nobody available at all. I called the branch on hold for a while then I finally talk to someone and they say that since I want a business account, they didn’t have anybody specifically for businesses, but there’s only one person there that is going to be able to help me and they put me on hold while they double check into the person. They were insistent that only this person could help me. This process to get the appointment booked took me well over an hour and a half. I go to the appointment and this special advisor can not help, she has never set up a business account and has to find somebody else there to assist her. I get the account set up, The advisor says that I should email her with any questions or setting up any additional accounts. A couple days later, I email with a few questions. Asking for some clarification and asking to open up a couple savings accounts, and there is no response, I call her extension and there is no response and you cannot leave a voicemail, I tried to get a hold of somebody else at the branch and after being on hold for 20 minutes, I’m transferred to their Toronto call center, this lady tells me that they are too busy at the branch and she Gives me an extension for a different advisor who might be able to help. I continuously tried to call the branch again except their phones are so busy that it’s giving user busy and I can’t get through. I cannot even get to the area to put the extension in. I sent another email to the first advisor and she finally responds and says that she could try to answer my questions but she did not actually answer any of them. I emailed her back saying this is absolutely Ridiculous, I cannot operate a business like this. I’m going to have to switch to a different bank. This has been a horrible experience and it’s only been two weeks, I asked for the account to be cancelled and there’s been no response. I will never use Scotia again or recommend it. I have made an appointment with BMO to set up an account and it took me under 20 minutes to get the appointment booked.
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June 2024 by Nichole Hanley
Our mortgage specialist Jordan has been amazing .This is our second time using Scotiabank and he has helped my husband and I both times (2021 & 2024) with our purchases. Very knowledgeable and easy to work with.
Thank you
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May 2024 by Holly Yurek
One star because I can't do less. I have been waiting for a month now for the sale of my house to close due to the level of incompetence of employee Jordan. It's like he has no idea how to do his job. Use another bank unless you enjoy having a headache....
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April 2024 by A T
I had an appointment with a financial advisor and I found her to be very unknowledgeable. She kept pushing mutual funds for my short term investments and kept steering the conversation back to them during the entire meeting. She also didn't know the difference between a defined benefit and defined contribution pension, and was either actively trying to mislead me or genuinely didn't understand how mutual fund fees work.
