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March 2024 by Keith McK
Staff don't return phone calls. Not just at Speedvale Ave branch but downtown branch of Guelph too.
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March 2024 by Carol Z.
I have a Scotiabank account in Canada and tried for one month and 6 days to transfer some money from my account in Guelph. I literally talked to about 15 people and no one was able to help me transfer some money to Nevada. Horrible customer service and I would give them no stars if I could. I do not recommend anyone moving to the States from Canada to keep money in Scotiabank. If I had realized how hard it was to get my money, I would have taken it all out before I moved here. CIBC is a good bank with no problems.
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September 2023 by Bhavik Ray
I would give 0 if possible. No show on appointment time!! I had to call the branch itself to setup an appointment on time!!! Worst customer service.
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September 2023 by Ashley Hunt
The atms never work for cash deposits. The staff are very unhelpful and slow.
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July 2023 by Michael Schram
There just aren't any options to speak to humans at my branch. The humans available are all overseas, and do a fine job, but in my particular situation, it's not appropriate to speak with someone in the Caribbean when I really just need a quick chat with the branch. A routine and easy-to-solve issue has become a 3+ month headache and debacle. Another corporation that lacks the human touch. Too big to succeed.
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July 2023 by Shania Montgomery
Went here yesterday and found the worker to be very pushy while I was waiting in line. Asking me why I’m there, which I find invasive , people behind me in line don’t need to know. And then when I say why I’m there, he’s telling me over and over how I can go online and do it. Well not everyone is tech savvy, and i feel more comfortable doing it in person. I just found this not so friendly and not how you should approach customers. Will not go back to this location.
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May 2023 by Mahdi Alhelal
Very busy in the morning long waiting time
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May 2023 by Aly Milum
This bank is great, definitely better than TD. Always wonderful service! Damien is very efficient and friendly!
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May 2023 by Marina Ascencio
If only 0 stars was an option. This branch has messed up my accounts and seems to be completely unable to fix their own mistakes. I have been waiting over eight weeks for new cards that they said they would send and they also messed up my mother's account that is tied to mine.Because I know people in the finance world I also know these reviews tie in to your branch manager's annual review and can impact their bonus - which I sincerely hope this does. I have spoken to no less than 5 people at varying levels by phone, email, and in person all to do a simple name change. None of their systems (or people) seem to talk to one another. I was in their branch so long a guy was going for a coffee run and asked if I wanted one.The lack of accountability and knowledge is actually quite staggering. Meridian has been nothing but wonderful, was able to update my account in literal seconds, and their customer service is second to none. I will be moving everything over to Meridian's Galt branch where I've received nothing but top tier service (and high interest accounts unlike scotia where I gain maybe a penny for every 2 grand I put in). Good riddance.
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May 2023 by Rafat Alhlal
The worst service I find there
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March 2023 by Sir William
Only one person at this location knows what they are doing and speaks English, this Scotiabank is the worst one in Guelph
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March 2023 by garrie sidhu
Worst service ever .
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March 2023 by John Yetman
I am so tired of Scotiiabank. Dealing with these people is a major pain. Can never talk to person at branch. always put through to some person in another country that I can barely understand due to poor connection and language barrier. Also the security questions are asinine, who can remember their exact banking transactions. And that is only if you don't get cut off after waiting half an hour. I will be closing out my investment portfolio here and moving it elsewhere....so tired of trying to deal with this bank.
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March 2023 by Carol watson
My brother and I have been working with Jordon Roncato Senior Financial Advisor at the speedvale branch.He has been most helpful,professional and a pleasure to work with.We appreciate all of the assistance that he has provided to us .We highly recommend his knowlage and expertise and advice .He demonstrates excellance in his client customer service
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March 2023 by Susie Stauffer
Dealing with this bank has been the absolute WORST banking experience I've ever had. A complete merry-go-round. These people are almost impossible to get ahold of, they do not do their job well and they certainly know how to pass the buck. I was set to inherit an investment from my dad following his passing. I contacted the bank (where my folks used to bank) and made arrangements to sign a form to release the investment, being told it would be a couple of weeks max. THEN, weeks went by & I called. I had to go in to sign another form that was clearly missed by the "senior" financial advisor at the time of the first signing and THEN, I was notified weeks later I had to provide a death certificate (or even a hand written note) stating my mother had passed - been almost nine years now - which they would definitely know because they already have that certificate and keep sending mail to the Estate of my mom which is completely unnecessary because, you know, dead people can't get mail *giant eye roll* It is super annoying to call the call center though I will say they are *fairly* helpful with their limited capacity of getting stuff done. Still wondering why someone at the actual branch is unable to pick up a phone and answer a call? Well, banks make so little money from us and our hard work that surely they can't afford to answer calls. Basically the call centre will try to connect you with the people at the branch who rarely (never) answer their extensions and make appointments for you to speak with someone who might MAYBE be able to help you (unlikely). The branch manager is very polite & nice but not useful. The senior financial advisor was on holidays, then holidays again, then never returned my calls. So when I blew it all up they passed my file onto a trainee, who to be honest, has been far more helpful then the branch manager & senior financial advisor combined. And then...the audacity to recommend I reinvest this money back into their bank. Ha! Never!! If you must bank here, do yourself a favour and deal with Alvin. He picks up the pieces of mess everyone else leaves behind. AND he actually returns e-mails and phone calls. Thanks Alvin! You deserve a raise and a promotion!
