-
January 2026 by Carla L
My experience today was very positive — I wish I got the girls name , I forget but she’s a young Hispanic woman, she was so friendly, knowledgeable and helpful!! She was definitely a great store rep!
-
December 2025 by Kara M
I don’t wear a lot of makeup—usually just liquid foundation and powder, mascara, and lipstick. I’d been using the same foundation for over 30 years, but recently it stopped giving me the coverage I needed. After turning 50 this year, I decided it was time to invest in something better.
I visited Sephora a couple of times over the past few weeks and tried two different foundations, but neither matched my skin properly once I got home. Today, I spent about 15 minutes with Lena, and the experience was completely different.
Lena was amazing. She asked all the right questions, really listened to my concerns, and took the time to understand what I was looking for. I have sensitive skin and break out easily, so I wanted something that would work for that while still feeling light and natural—not heavy or overdone.
She found the perfect match for my skin tone and color and was patient, attentive, and incredibly knowledgeable throughout the consultation. Thank you, Lena, for your professionalism, kindness, and friendliness.
If anyone is looking for expert advice and a truly thoughtful consultation, I highly recommend seeing Lena.
-
December 2025 by Sandra N
Kind staff and no long lines
-
December 2025 by Z Milovanovic
I shop here once every couple of months...great location most of the ladies are very nice but Veronica is my favourite she's extremely knowlegable, super friendly & really knows a lot about makeup just like me which makes my shopping experience here a lot more enjoyable...
-
December 2025 by Degen Forsey
Ammal was so bubbly and helpful! She listened attentively to my likes and dislikes based on former products and was able to recommend some amazing new staples for me including perfume, everyday lip liners and glosses and a super hydrating moisturizer! Thank you so much Ammal for the kindness and help! I will be coming back!
-
November 2025 by Grace Johnston
Chiara was incredible and so sweet! she made my experience so much better and was very knowledgeable! if you go into sephora definitely look for her
-
December 2024 by Winter Hall
Went in to get some Tula products and was helped by this lovely girl named Sara. She was so friendly upon greeting me, to helping me find the right product I was looking for. I was so grateful she was there to help and I will definitely go back just based off her help!
-
December 2024 by Anju yadav
I recently celebrated my birthday in October and was excited to redeem my birthday gift. However, my experience has been incredibly disappointing. Each time I visited the store to collect my gift, I was told it was unavailable, with no clear timeline for when it would be restocked. I was advised to check back before December 31st, but when I returned in November, the situation had not changed.
It’s unacceptable that a well-known brand continues to display products they cannot provide. Communication from customer service has also been frustrating; they offered me 250 points with a $25 purchase requirement, which seems unreasonable when the product I initially came for has been unavailable for so long. It feels like I’m being asked to invest more money for something that should have been a simple birthday gift.
Additionally, when I inquired about samples, I was met with “we don’t have any,” which is surprising for a big brand. This entire experience has left me deeply dissatisfied with the level of customer support and product availability. I expected much more, and I hope the company takes these issues seriously to improve future customer interactions.
-
November 2024 by Ssanyu Ndira
Today, I experienced an upsetting encounter at Sephora, which felt discriminatory and left me disrespected as a customer. I came in seeking help with a foundation match, and after speaking with a helpful employee, I was transferred to Sara. Sara’s attitude was dismissive, and she seemed visibly annoyed when I asked for a sample. Rather than receiving a properly labeled sample in a bag standard practice at Sephora Sara handed me an unlabeled tube in a way that felt careless and unprofessional.
Later, another employee was helping me out and saw the sample and was shocked, apologizing and confirming that this was not how samples are typically handled. As a Sephora ROUGE member and frequent shopper, I expect a consistent level of professionalism and courtesy from Sephora staff.
I’d like to commend Ezra, a wonderful Sephora employee who recognized me from previous visits, asked about past product recommendations, and offered genuine, thoughtful assistance. Ezra is an example of the high standards Sephora should uphold in all locations.
Sephora, address these inconsistencies in customer service to ensure all shoppers are treated respectfully and fairly.
-
November 2024 by Alyssa S
They never have birthday gifts in stock !!!
-
November 2024 by Clare McKinley
Kim was incredibly helpful to the first-time shopper I am! I don't wear makeup generally, but she was able to help me pick out some beautiful shades of lipstick!
-
October 2024 by Terrie Orr
It was disappointing; about 7 employees offered assistance, yet when it came time to check out, it took 15 minutes despite all the staff on hand. There was only one cashier, with 5 people ahead of me in line, just annoying.
-
September 2024 by Olga Perstok
I had to purchase 16 gift cards and the amount was around 800$. I couldn’t do so in a store Stone Road Mall, Guelph as Employees agreed to sell only 10, 50$ each.
They tried to explain that there is a limited amount of 500$ PER PERSON PER DAY which is absolutely NOT TRUE. My order is considered bulk, meaning it’s more than 500$ per card. In this case they had to refer me to the Corporate Gift Card officer to arrange the sale. Employees had no idea what the policy of the store is. What is more important, they did break their policy as I already purchased the same number of cards in the same store a year ago. Very disappointing experience.
-
August 2024 by Ramandeep 029
It's superbbbbb🫶🫶🫶
-
August 2024 by Talia Schofield
I always have a great experience at this location. The staff is friendly, knowledgeable, and patient. Every time i come in they answer my questions, help me find the product, and cash me out quickly. Also, they’re always great about giving samples and helping you get your money’s worth by explaining the current sales. Highly recommend this sephora!
